Etrias.nl Reviews 

Ordered a Patagonia jacket and went well. I noticed after a couple days, there was no shipping update and thought this was strange. Sent an email and had a response within a few hours, and the service department was quick to apologize for the warehouse mix-up and to rectify, had the item couriered to me. Mistakes happen, sure. But the service to fix the situation was great and made up for it!

Simple and straightforward ordering and shipping to Belgium

great store with good prices. Everything is fast and high quality
I recommend!!!

My packet came really fast!! However the box was as bit damaged, but in the inside nothing bad happened. The product was perfect

I ordered a rug on the 24th of October and still waiting. On the website the delivery time is 3-5 days, however, here we are 4 weeks later and no delivery. I contacted Etrias multiple times and each time the answer is the same "parcel will be shipped mid-week" and by the end of the week I receive another email that unfortunately the parcel has not been recieved in their warehouse. I am very dissapointed with the whole situation, they do respond on the emails though, but I start doubting wheter these are personalised or rather automatic messages.

Ordered and paid via bankcontact but did not receive confirmation email, phoned and was told that it had to be ''reviewed'' by accounting, whatever that means, sent them proof of payment and got told that payment had not gone through and that I will have to wait until next week?? Second time ordering from them, second time order went wrong. So I guess I'm done.

Fast delivery, and with a good price. Super!

I brought a pair of Ortlieb Saddle bags. After placing the order and paid with my credit card, they sent me an email asking for my bank account in order to refund, telling me that the product is out of stock. A few days later, i was refunded on my debit account.

Just been on the phone with their customer service who refused to fund an item - order number ET102975585 - that I paid for back in August and has still not arrived, saying they had no evidence of whether it had been delivered or not. The person I spoke to said they needed to do an 'investigation' to see what had happened where I stated I wouldn't be phoning if it had turned up. She told me to send an email to them which I did, but didn't give any indication of the timescale on when this would be resolved.

Very, very bad. I have not received the product till 2 weeks after I had ordered it because of the problems with shipping. Then the size of the pan was completely different from the dimensions on the website. I had to photograph it and send a couple of emails to Etrias before the problem was acknowledged. The product was sent back 19 days ago, and I still have not received the return transfer.

I wouldn't recommend this company to anyone.

I ordered the products and they arrived immediately on the next day. Quite happy with Etrias!:)

The order, payment and delivery all went smooth. I had a pleasant experience using this service. At first I was worried that the sandals would be slightly different from what I saw on the webshop (because there were so many variations of the product), but I was pleased that I received exactly what I ordered.

Good prices and fast shipment. Thank you will definitely buy again!

What a lovely surprise to find a website with quick delivery and just the exact product I was looking for! …. And it was on sale! The colour to me is not quite ‘steelblue’ that would have been more grey/blue this is blue/blue more royal blue - anyway that is perhaps splitting hairs - quality and price is 5 star delivery was 4.95 as arrived day 2 ( may have been delivery company as it dispatched same day)
Would definitely look at ordering again from this company.
Well done! Keep it up 👍🏻

Lousy customer service

I ordered two bathmats which were promised to have an anti-alip on the back. When they arrived there was absolutely no anti-slip. Etrias customer servive admitted that the information was incorrect, and changed it on their website.
So I returned the bath mats. For returns Etrias askes to
select between post and DHL. I selected post. Since DHL delivered the package and came by to deliver something else, I asked if they could return it to Etrias.
I am older, and this saved me a trip to the postoffice with a big box. The DHL person scanned the package and could read the bar code. He took it, to be delivered at Etrias. Bust Etrias told me that they never received it.
They were unwilling to check with the DHL pick-up number to find out what happened to the package.
I called DHL, but they told me that Etrias should contact them.
I wrote and received 22 mails, made several calls,
but Etrias is unwilling to solve the problem.
My advise: DO NOT BUY FROM ETRIAS!
KOOP NIETS BIJ ETRIAS, JE ZULT ER SPIJT VAN KRIJGEN!

Bad communication on order status. After several reminders on the order status, the item appeared not to be available for delivery.
When I proposed to buy a different model, which was even more expensive, there was no intention for any compensation. Not really the customer service you should expect

Lousy customer service. Bought glasses which were thrown over the fence by the courier. Pieces broken unfortunately. Annoying for Etrias but better packaging could have prevented it. I needed them for my birthday and a I quickly bought new ones here in the village. Due to a full work week, I sent a message a little less a week and a half after delivery. Received a short unkind email (from Meddy), I was late. Nothing to do about it. Next time I will order again at Fonq. They understand what service is.

I bought a pair of wide calf boots from this store. Unfortunately ,within three days of starting to wear the boots, the sole of the heel came off so I had that repaired. A week later and the whole heel of one boot ( the other one) has broken in two. The boots were £120 GBP . They are clearly very poorly made .
the website says British customers must pay postage to send the boots back to the Netherlands. I am not willing to do that when it is more expensive than the repair. The items are of poor quality and should not sold.

Regret my order! I ordered £130 boots to be delivered to uk - on Xmas eve I had a delivery man from UPS stood on doorstep asking for £68.50 in order for him to leave the boots. I was in total shock, was given no prior warning and refused to pay a total stranger on my doorstep. The boots were taken away by him - heaven knows where they are now - I have spoken to Etrias same day who assured me that was expensive costs for the price of boots and would investigate - I am still waiting -today I received an invoice from UPS for £0.01 this is the first invoice I have seen / when I spoke to ups customer services today she advised me that this was in addition to first one - which I am still waiting for. I have now emailed Etrias to put my complaint in writing - I wish I had read the reviews before even considering buying from them what is interesting is how the shipping amounts seem to differ - Etrias delivery is still part of your customer service - it is the essential end point in customers purchasing from you - I really urge you to be more proactive and open in your website explanation and not charge £9.95 for delivery- what is that for exactly?

I advise you to not buy from this company if you are based in the U.K. as they are not clear on the final price. You will get an extra 30% approximately added to the cost by the delivery & import tax charge.