etzy.com 

I ordered a blanket and never received it. I wrote seller a note telling her this and she did respond back to me but apologizing for the inconvenience and she said she will check the post office. Then I got a blanket two weeks later.

Now I have never sold anything on etsy but what a wonderful site to buy unique custom items. I bought hand carved family trees with names on the branches, a custom partial denture that was better than my dentists, designer masks, cremation ash memorial rings, disney haunted mansion items. It goes on and on and when I had a problem with a seller they jumped right in and fixed it.

HORRIBLE customer service! They DO NOT allow the seller(their bloodline) to even reply to fraudulent cases opened on sellers. Automatically close your store and give full refund to the customer within 12hrs with 0, ZERO, NO investigation. ETSY you better check yourself you fraudulent POS excuse for a company!

Good website craft work and handmade products ... love thanks

I've recently had problems with two orders with the last very frustrating as can't get to Etsy for the problem as it's like too difficult. I bought a surround for my fireplace which arrived not even close to the image portrayed by the vendor so did an initial complaint the the vendor and in multiple response the vendor never even responded that I didn't receive what was portrayed by the image he posted. In looking further the dimensions where wrong to and he sent me the diagram he had made up by the dimensions he had I had approved and that was correct. The problem is I approved as he said and image in which the dimensions were 1"&1/4" larger than what the vendor sent. So I'm stuck as vendor refuses to take responsibilty even when he showed the image making his final dimensions wrong. On another order the items broke immediately and the vendor promised to replace and haven't seen the replacements.

So, Bottom line is I no longer will use Etsy and the make it not only difficult to get hold of them on these time of problems but I can't get hold of them at all. Bought so many things online without these kind of problems.

On September 12 th 2021 Iordered a pair of shoes for E. 165 and it was not even shipped. I have written and rewritten several times in order not to have in exchange neither the refund of the money nor the goods. I will turn to the online dispute (ODR) is made available by the European Commission, sites like this must be blocked.

Lovely! Absolutely a great place for people to sell and buy goods. Yes of course logistical issues may occur but so far I have never had a time where somehow I was offered a fair solution in a promptly manner. That is what makes the difference and makes people happy in the end.

I bought a poster here. As soon as I sent my order I got a mail back: about the coincidence, that I live in the same street as the poster pictures - it felt personal. Unfortunately I did not see that the measurements, on the poster, where in inches (not cm). I got help as soon as I wrote about my mistake, and they sent me a new poster in the right size - Thank you so much for that:-)

I put a bad review on this site few days ago because the memorial lock I ordered was txt missing. Etsy and rosemartgiftsUK emailed me back and apologised to me. I have just received the replacement new memorial lock and it’s what I ordered. So now iam happy as it is a memorial lock for my son who passed away 3 months ago. Thanks for sending me the correct lock. Very happy with the quick response and delivery

If I could give this shower a minus rating I would. I've been trying for over a month to set up a 'shop' with them. They've cleared my UK bank details, can I get past the next bit for payments? NO. 6 email/live chats later and 'we need to send this to our senior technical team to look into. Thank you for your patience and please be aware we're experiencing a high volume of questions at the moment'. 2 weeks later and nothing from the seemingly non existent senior technical team or indeed customer support. They're either all on holiday, can't be arsed or just plain incompetent.

My concern about Etsy is that they have very inappropriate images in their personal departments, stumbled upon just looking for pj's. Definitely you wouldn't want your kids to see! However, an even more serious matter is that it really appears to me that underage models are used. That's very scary to me, and makes me worry about those girls. I had always thought Etsy had better values than that, so disappointed that I deleted my account with them.

Etsy's customer service just told me, that they removed my review of an item at the request of the seller! In my review I was factual and polite, but I only gave one star.
When reviews with low ratings are removed by Etsy, you can not trust the Etsy review system at all.

When I bought the item 23 june 2021 the item had a date for expected delivery between 9-20 aug.2021 (on my Etsy account). But I did not get the item until the 2 sept. And ON the 2 sept the date for expected delivery was changed to the 2. sept, so it looked like the delivery was on time!
So you can not trust the date for expected delivery either.
Etsy's customer service did not give me any explanation for their removal of my review or for the changed delivery date, but asked me to review the seller or use Etsy's complaint system.
But after the other two untrustworthy Etsy systems, I don't trust ANY Etsy system and I will NEVER shop at Etsy again.

I´m satisfied with my shopping experience and customer service.

Terrible experience, no support from Etsy. Seller clearly lied about the product, sends me 2nd hand product and wants me to bare return cost to ship it internationally.

I'm leaving Etsy for the second time. I bought two tees this time from two different sellers but their shirts were both an issue. I ordered a large, I have always ordered large and they always fit me well. But these 2 sellers products were NOT large, they were huge! They were described as unisex but these tees were more like a men's large, both of them.
I wish I could show you the pictures I sent the sellers. Both shirts came halfway down my upper leg, I was swimming in them. I have never in my life ordered a large that turned out to be so huge. One seller wouldn't refund my money, and said they've never had any issues with other customers about size, i find that very hard to believe. I can't even finish reviewing because I'm so upset. Both times I've been on etsy, it's been a horrible experience and I've spent thousands on that website. Never going back there after I get my refunds!

Etsy - eBay?- I really missed the boat on this one. I thought Etsy was a major retailer. It turns out they are more like ebay than a retailer you can trust. I bought a 757.00 computer part. It never came. When I filed for a refund it was turned down and I was told that the person who sold it is no longer with Etsy so they do not stand behind it. They referred me to PayPal who also wont stand behind it.
I thought Etsy was a responsible retailer. NOT SO.

I ordered from StageDoorMerch I ordered from Florida and her shop was in London. I order three awesome bookmarks that are very sturdy and the magnet clip is strong. There are no imperfections and they are handmade. I was astonished at how fast they came in. Less then a week. Definitely recommended.

Awful service. I ordered 2 gifts for my wife's b day 2 weeks in advance. They took money but absolutely no follow through with shipping or order verification. I had to go to store spend twice as much to ensure my wife had a birthday gift. I have reached out to customer service and received no reply. I will never purchase from etsy again. They will not refund my money. Beware!