Christian Louboutin Reviews 

The website is easy to use. Different form of payments and delivery. Got my purchase within 2 days from the day I have ordered it. The shoes are so lovely. They are fashionable and comfortable at the same time. It is not so usual to get both when you buy high end fashion. I am so happy with Christian Louboutin's website and shoes

Absolutely great customer service, quick shipping and delivery, great exchange service.
Highly recommended!

Easy to order, fast delivery. And nice gift packaging.

Gorgeous Bag
I bought the Leche By My Side CL tote bag last month. The size it perfect -It's beautifully made and the color goes with almost everything. I'm thrilled with it.

After purchasing many shoes and items from
Christian louboutin I can honestly say that it is SO HIT AND MISS with the quality of what you receive. My most recent purchase of the Apostropha Petunia new season style has really frustrated me as once again the shoes have come with obvious flaws and imperfections including missing paint in the heel and a dark stain on the leather!! For the high high price you have to pay for these shoes I do not think I’m wrong to expect them to come absolutely perfect. This should just be a given every time that they are right. My advice would be that if you want Louboutins always go and purchase IN AN ACTUAL STORE rather than online as then you see what you are getting, can ensure it is an immaculate item and don’t have to go through all the nuisance and disappointment of returning your purchase. This latest, and honestly maybe last, experience has really put me off. I think I’ve spent enough with this brand as they do not seem to care consistently about what they sell you for your thousands of pounds!!! 😩😞☹️

This company is quite the joke! Selling high priced shoes that are extremely uncomfortable and poorly made! My experience with them was that I ordered a pair of flat sandals and one of the straps was very loose. I shared photos with a representative named Danny that was less than helpful! He only offered a return for a refund. Why is that always the option rather than to try and make a remedy where the customer is actually satisfied?! If I didn’t want the shoes I wouldn’t have ordered them! Danny asked for photos of the shoes, I sent them to him, only to never hear back from him. I called back after a few days and spoke with a Christina that was only merely better. She said that I could possibly have them repaired, because of course they no longer had my size. I noticed they had a half size larger so I asked for those instead, upon stating that I would get them, they ended up sending a notice of a refund!! What happened to my replacement pair that TWO people, to include a team lead, agreed to do in writing and verbally?? Prior to this, I asked for the exchange to be shipped to another address because I no longer reside at the prior address, they said no because of a one cent on the dollar tax difference. How can a company that is out here selling shoes that costs thousands of dollars, be so cheap on a penny tax difference?? Never again will I shop here and potential buyers, be ware!

The customer service at the online store is atrocious. I called, got put on hold, and the automated line cut me off, and this happened twice.

Edited to add: when I finally got through to a human on the phone, she took care of everything. The staff at customer service are great, but the automated system needs some work!

Unfortunately (and I am sad to write) this was one of the worst after sales customer service experiences I have encountered.

I bought my wife some boots which after a short period were broken. I started a claim on 2 April and it has only just been resolved in a refund on 5 June. This is after me asking for an exchange which they were not willing to do. The total claim took 11 emails, 12 photos, 3 online chats, 1 visit to a store and 2 chasers to the courier.

I think the brand is fantastic and have bought my wife many presents over the years. However, on this occasion I really struggle to write anything positive and would make me think twice about shopping at CL again given this absolute disregard to after sales customer care / service.

Excellent service from Christian Louboitin every time.

A tear in the leather is “wear and tear” after only being worn 3 times.

I am so so disappointed, this is my first bad review I have ever written but I really don’t want anyone like me who’s always wanted a pair of Louboutins to waste their money as I have. I saved and bought my first pair and after 3 wears the leather has split on one of my shoes.
I contacted customer services to which I was told this is “normal wear and tear” and is not fixable although on their website they offer a Louboutin cobbler but they cannot fix this split in the leather but yet it’s classed as “normal”.
I have never had a pair of shoes do this in my life, never mind ones I paid £550. I was saving them for my wedding day but it looks like they haven’t even lasted 3 wears so that now will not be happening. In the meantime I keep receiving promotional emails about the new wedding collection, mine didn’t make it that far.
The customer service is so disappointing they just want to wash their hands of you, I thought I was buying from a luxury brand, that use luxury products but clearly they do not and they don’t want to fix this for you.

verry, verry good

Bought a pair of shoes in Selfridges concessions.
The customer service was from Davies was great, however trying to return the unworn shies was a nightmare. The man who assisted us was despicable and abrupt.
The shoes had not been worn only tried on at home. They were very uncomfortable even though I got a bigger size.
This rude man persisted I had worn the shoes and the sole was damaged. I wore the shoes at home for a mere minute and found them to be very uncomfortable in that little time. We explained this, but he would you listened.
He continued to say I wore them outside when I didn't. Very disgusting individual, wouldn't listen but kept talking over us.
He should not be working with customers and should be sacked and not representing a store as such.
I will be going to the highest level to complain.
Was not very helpful but very dismissive. Rude individual
These shoes were a very expensive 60th birthday present. What an awful wicked experience from this man

The online shop and service was perfect. The scheduled delivery was respected and everything was well packed ! Highly recommend

Very easy experience.

The shoes are wonderful!

Super fast delivery, carefully packaged.
Beautiful luxury shoes ❤️

I have been shocked and disappointed that my Louboutins arrived with an obvious flaw on one of the shoes! Can’t believe this was missed in quality control checks but it seems all they focus on is whether the red sole is intact and don’t bother with the actual shoe!! Have put the return into motion and will see how they respond and update the review accordingly.

Not worth the money! I had wanted a pair of Louboutin shoes for quite a while. I was excited to receive a pair of sweet mary janes for Christmas. I wore them less than 5 times and the sole has already ripped! I reached out to Christian Louboutin customer service and received an automated reply saying they would get back to me in a couple of days. That was a week and a half ago and I have not heard anything. I did not expect these shoes to be extremely hardy but I did expect that they would be able to survive a short walk to the car on concrete.

BUYER BEWARE!!! My 21 year old daughter purchased an $1800 pair of shoes, to go with a dress for a pageant. When she received the dress, the shoes got caught in the dress because they have rhinestones on them. The store verified that the shoes are unworn, but will not return them because they are past the return period. She was waiting for her dress to arrive…
Beware- they will take your money and not offer any customer service. Worst company ever!

Seamless online ordering experience and shoes arrived promptly and well packaged as would be expected from a retailer of this reputation.