SUPER73 B.V. Reviews 624

Super 73 RX Torque sensor defest for second time. Today we are in the 10th week of waiting…… no communication from electric lifestyle or Moevs. Very unhappy with the situation. Hope you find a solution soon.

I ordered an S2 which was “in stock” on 30/3/2022 and have still not received the complete bike. They managed unbelievably to send out the electric bike without a battery! Since then I’ve had to wait for an internal investigation to be requested , approved ,actioned and acted upon the result of which was “the bike left the warehouse without its battery” This took 5 days to establish. You’d think there would be a sense of urgency to get me a battery after paying a staggering €400 in delivery charges but no ! The “customer services” agent Carina said she would check with logistics on a daily basis to see if anybody there has sent the illusive battery. You’d think the battery would’ve been sent the minute it had been recaptured or one sent from another bike as soon as it was reported, but no.
So here I am 33 days after ordering my S2 and still no sign of the battery. Not even the promised shipping notification or tracking number . Watch this space !
UPDATE! Another 10 days has gone by and….I still DONT have the battery! Although according to the tracking site “Shop”it has crossed the Channel 3 times already.
I think quite rightly I’ve asked for €400 delivery charges to be refunded as it’s now almost 4 weeks since the bike minus its battery left the warehouse on its epic trip from Rotterdam to Hove UK ( just over 500km) and it’s still not useable. I await the verdict …and the battery !

Update: May 5th was its delivery date (the battery) and was “on track” until delivery company TNT had problems with..just about everything. Despite the fact it was sitting 30 miles away having cleared customs they added an impressive 6 days to the delivery and only then with the intervention of Super73 manager Will, who is charm personified. So from having not a clue one evening , TNT delivered the battery the next morning.
After 7 weeks from ordering I have finally got what I wanted, a great fun bike( it really is )and delivery charges refunded by Super73. EU. End result: Great product, Getting it : stressful . Lessons to be learnt ..most definitely.

ZX great bike fantastic customer support.

The delivery went well but do not miss the appointment with the service provider. The Super73 bike is very well packaged in its delivery box.
the bike makes you smile

Super helpful through the whole process of ordering for my business. Highly recommend!

Don't go for Warranty if you order your bike here.
Bought my bike in august 2021 and in 03-2022 the bikechain broke.
Never seen a strong bike chain break ever in my life and thought this can't be an user mistake.

I spoke with a kind person named Ozan who answered me friendly and redirected me to the warranty page with the kind answer it's not a warranty item.

I checked the page but couldn't find the answer.
I kindly asked where exactly on the warranty page I could find the specific part that is related to my problem, but closing the call was his solution.

Great bike, but poor support if something breaks.
Or atleast give a proper answer why somthing is not under warranty.

*update*

I got a better answer by e-mail although a bike chain that breaks on less than 500 km isn’t a improper usage problem.
The quality of the parts is poor keep that in mind. A local bike store wasn’t agreeing on the answer a recommended a better quality bike chain. Problem solved by a local bike dealer.

Awesome Bike, fast delivery.
Perfect.

expectations met,
valid and very beautiful product as well as attention to detail.
Thanks again!

Great bike, the Support is a little bit too slow and can't help with problems in live

We have TWO of these bikes! And we have been so disappointed in the customer service. One of the bikes has NEVER worked without problems. They do not reply promptly. They send out replacement parts which are defective. The main one is the computer part which needed replacement after their update. They sent a defective one. And the place we found to install it never wants to work on the bike again. Too complicated and tone consuming. This should be a red flag to anyone wanting to buy this bike. They do not offer assistance after the sale for a warranteed bike. We are seeking legal assistance. Please leave a comment if you have been through the same situation. Maybe we can help each other through this ordeal. This is so sad because the bike is truly awesome. The concept and design are brilliant. But the execution is a FAIL!

Fantastic!

The bike is amazing, I love riding it, and after a week, I've already clocked in 350km on the odometer!
I ordered a Super73 S2 and it arrived much faster than proposed. However, I had an issue with shipping, not being able to track it until a couple days before it arrived.
Something you don't see that often is good customer service, but here, is one of those few places with fast, kind, and effective customer service.
I have no complaints.
If you're looking at getting an e-bike, this brand is the best of its kind.

Fast delivery, great customer service. LOVE my new ride.

Customer service is bad, if not none existent, fitted my derailer incorrectly and thumb throttle stuck causing bike to malfunction and crash. On the 1st day of ownership. To which they charges me for replacement parts and shipping!!

Apart from some shipping issues, which apparently was not Super73 responsibility, my experience with customer service is eminent. Fast and kind response.
I will recommend shopping at Super73. Any time!

For me this is dream come true 😂😂😂 im dreaming this for 8months if im not mistaken, and now i already have one😁 very happy with my super 73. Thank you so much guys🥳🥳🥳🥳

App not working and slow customer support once I got the bike. still haven't resolved my issue.

They're really friendly but to me all the pleasantries seem like excessive fluff taking upp space in the emails.

Otherwise all good.