My daughter and I had a lovely day mainly due to the exceptional service of staff especially Umer who was covering reception. Nothing was too much trouble and he spent time explaining everything in d... See more
Company replied
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Review summary
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This was my first massage experience and I found it really relaxing! First off booking was easy and the lady at the desk was really friendly. The spa looked really nice and cosy. The jacuzzi was... See more
Company replied
There wasn't steam in the steam room, the salt room wasn’t very salty and the banya room smelt a bit stale so didn’t go in there. Sauna could be hotter. Otherwise good.
Company replied
Nice little spa. Not too far from bank station. Hidden down a alleyway. It's in the basement. Nice and clean. Not very big. The staff are lovely. The jacuzzi was nice and warm. The only steam room i... See more
Company replied
4.1
Great
92 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically takes over 1 month to reply
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Not what I was expecting …:
Was gifted 50 minute massage with 1 hour access to the spa for Mothers Day. The massage was lovely but apart from that I was very disappointed. Lots of the ‘rooms’ smelt damp, there was black mould on the ceiling in the changing area and there is a charge for robes and flip flops which I was not expecting. Two of the rooms were essentially shower rooms and all that was available for me was a sauna - which was nice - a steam room and a ‘salt room’. Members of staff were lovely and were constantly moping the floors, but the mops looked filthy.
March 26, 2026
Unprompted review
I had a very disappointing experience…
I had a very disappointing experience at Euphoria Spa.
This visit was a Mother’s Day gift from my son, so it was meant to be something special and relaxing. Unfortunately, it was the complete opposite.
The therapist appeared unhygienic and had a strong smell of sweat, which made the experience extremely uncomfortable. The treatment room was far too bright and did not feel like a calm or relaxing environment at all. On top of that, the massage itself was not good, and the therapist was quite rude and unwelcoming.
To make matters worse, I was asked to go into a treatment room that was not even ready.
A spa should be a place where you feel calm, relaxed and cared for, but this experience left me stressed and very disappointed.
I would not recommend this spa based on my experience.
March 19, 2026
Unprompted review
Reply from Euphoriaspa
Thank you for your feedback.The concerns you describe are not representative of the standards we strive to maintain. As we cannot identify your booking from this review, please contact us directly so we can investigate and address your concerns.
Shehla was amazing the massage was…
Shehla was amazing the massage was fantastic I will definitely be back xx
February 27, 2026
Unprompted review
Reply from Euphoriaspa
Thank you so much for your lovely review.
We’re delighted to hear you had a fantastic massage and that Shehla took such great care of you. We’ll be sure to pass on your kind words to her.
We really appreciate your feedback and look forward to welcoming you back again soon.
Had a great solo experience here
Had a great solo experience here, jacuzzi was relaxing and sauna was great. Staff was friendly and especially Celine, she was a great masseuse i would strongly recommend her. Will definitely be back
February 17, 2026
Unprompted review
Reply from Euphoriaspa
Thank you for your lovely feedback. We’re delighted to hear you had a relaxing experience and enjoyed the jacuzzi and sauna.
We’ll be sure to pass your kind words on to Celine — she’ll be very pleased to hear them. We look forward to welcoming you back soon.
I believe in second chances !
I had a previous visit at this spa and came away feeling disappointed for various reasons. HOWEVER after receiving a genuine and sincere apology from the Manager for my previous experience, i am grateful for the opportunity of giving the spa another try! I believe in second chances .... let's hope for a nicer experience. Thank you Sam
February 18, 2026
Unprompted review
Reply from Euphoriaspa
Thank you for your feedback. We’re pleased to hear you found our reception team welcoming.
We have taken your comments on board as part of our ongoing review of standards and guest experience.
As a gesture of goodwill, we would be happy to invite you back for a complimentary visit so you can experience the spa again. Please contact us directly and we will arrange this for you.
WORST massage experience I’ve ever!!!!!
WORST massage experience I’ve ever had!!! I booked a Swedish massage and a one-hour spa session. The massage felt very disorganised, she applied pressure in random places, far too hard and didn’t seem to know what she was doing.
After working around my ankle, I felt a sharp pain. I’d never had pain there before and nearly a week later it’s actually getting worse. I’ll now need to see a doctor because of this....
This was EXTREMELY disappointing. You really need to employ properly trained, qualified therapists rather than risking clients’ wellbeing!!!
February 7, 2026
Unprompted review
Reply from Euphoriaspa
We take feedback of this nature very seriously. However, we are unable to identify any booking matching this experience from our records.
All of our therapists are trained and qualified, and client safety is always a priority. We would ask the reviewer to contact us directly with their booking details so that we can investigate this matter fully.
Massage from Selene and Afrah
Massage from Selene and Afrah, sorry if I got that wrong… Were amazing. The vibe and spa was spot on. Would definitely recommend
January 23, 2026
Unprompted review
Reply from Euphoriaspa
Thank you for your lovely feedback. We’re delighted to hear you enjoyed your experience.
We really appreciate your recommendation and hope to welcome you back again soon.
Nice little spa
Nice little spa. Not too far from bank station. Hidden down a alleyway. It's in the basement.
Nice and clean. Not very big. The staff are lovely. The jacuzzi was nice and warm. The only steam room is in the hammam room.
Worth getting the Groupon voucher.
January 3, 2026
Unprompted review
Reply from Euphoriaspa
Thank you for your kind feedback. We’re glad you enjoyed your visit.
We appreciate you taking the time to share your experience and hope to see you again soon.
The hospitality was top notch
The hospitality was top notch, the massage was great quality and I'd definitely recommend.
January 2, 2026
Unprompted review
Reply from Euphoriaspa
Thank you for taking the time to share your feedback. We’re delighted you had such a positive experience and enjoyed the quality of your treatment. Your recommendation means a lot to the team, and we look forward to welcoming you back.
I had a lovely experience at Euphoria…
I had a lovely experience at Euphoria spa. The premises were beautiful and very clean. I was welcomed by the team who were very friendly and helpful 💕
The treatment rooms had so much selection, I thoroughly enjoyed the sauna, salt room, jacuzzi and green room.
My deep tissue massage was perfect and just what I needed.
Everything was perfect and I will love to visit again soon! 💗
December 29, 2025
Unprompted review
Reply from Euphoriaspa
Thank you so much for your lovely feedback. We’re really pleased to hear you had such an enjoyable and relaxing experience, and that you were able to make the most of the different facilities.
It’s wonderful to know your deep tissue massage was just what you needed. We really appreciate your kind words and look forward to welcoming you back again soon.
I had such an amazing time in Euphoria…
I had such an amazing time in Euphoria spa. Very friendly staff and one of the best physiotherapy done by Shehla. Facilities are very clean and beautiful. I will definetelly be back
December 23, 2025
Unprompted review
Reply from Euphoriaspa
Thank you for your lovely feedback. We’re delighted to hear you had such an enjoyable experience and that you found the spa clean and welcoming.
It’s great to know you especially enjoyed your treatment with Shehla. We really appreciate your kind words and look forward to welcoming you back again soon.
Great experience - highly recommended
I had a great experience here! It's located in the heart of the City, but they've managed to create a very serene and relaxing atmosphere. The spa is beautiful and well-maintained, and the staff are incredibly friendly and helpful. When a couple of staff members were off sick, the manager went out of his way to make sure we were accommodated and received wmore than we expected.
December 23, 2025
Unprompted review
Reply from Euphoriaspa
Thank you for your lovely feedback. We’re really pleased to hear you had such a relaxing experience and appreciated the atmosphere, facilities, and team.
It’s especially great to know our manager was able to step in and ensure you were well looked after on the day. We really appreciate your kind words and hope to welcome you back again soon.
Beautiful experience apart from massage
I went with my partner for a surprise luxury treatment. The spa itself is super aesthetically pleasing. As soon as you walk in you’re hit with warmth and a beautiful scent of essential oils.
The only complaint I have is that my massage therapists had super long acrylic nails that would scratch my skin, which of course made my massage experience terribly uncomfortable. Hence the 3 stars!
December 19, 2025
Unprompted review
Reply from Euphoriaspa
Thank you for your feedback and kind comments about our spa and atmosphere.We are sorry to hear your massage didn't meet your expectations.We have very strict grooming standards for all therapists, including short nails,and your comment have been taken seriously. We appreciate your feedback and hope to welcome you back for a much better experience.
I found a deal on woucher and I thought…
I found a deal on woucher and I thought would give it a try. I loved it and I come home relaxed and relieved. The place been so clean, receptionist are very kind and I even get an extra gift. I did enjoy my proseco in the hot tub. Everything was smooth and easy. Highly reccomend .
December 15, 2025
Unprompted review
Reply from Euphoriaspa
Thank you so much for your lovely review.
We’re delighted to hear you enjoyed your experience with us and left feeling relaxed and refreshed. It’s great to know you found everything smooth and easy, and that you were happy with the service from our reception team.
We’re also pleased you enjoyed your time in the hot tub with prosecco, and the little extra gift. Your kind words mean a lot to us, and we truly appreciate your recommendation.
We hope to welcome you back again soon.
Nice spa with excellent service.
December 1, 2025
Unprompted review
Reply from Euphoriaspa
Thank you so much for your kind review.
We’re really pleased to hear you enjoyed the spa and our service. We hope to welcome you back again soon for another relaxing visit.
Zafira was so attentive
Zafira was so attentive. I strongly recommend booking her.
December 12, 2025
Unprompted review
Reply from Euphoriaspa
Thank you so much for your kind review.
We’re delighted to hear you had such a great experience with Zafira. She will be very happy to know her attentiveness made a positive impression.
We really appreciate your recommendation and hope to welcome you back again soon.
phenomenal!
December 13, 2025
Unprompted review
Reply from Euphoriaspa
Thank you so much for your wonderful review.
We’re thrilled to hear you had a phenomenal experience with us. We really appreciate your kind word and hope to welcome you back again soon for another relaxing visit.
Amazing spa and staff
Amazing spa and staff. They all made me feel very welcome. Massage was one of the best I’ve had. I will definitely be returning
December 13, 2025
Unprompted review
Reply from Euphoriaspa
Thank you so much for your lovely review.
We’re delighted to hear you felt so welcome and that you enjoyed your massage. It’s wonderful to know it was one of the best you’ve had — your kind words mean a lot to our team.
We truly appreciate your feedback and look forward to welcoming you back again soon.
There wasn't steam in the steam room
There wasn't steam in the steam room, the salt room wasn’t very salty and the banya room smelt a bit stale so didn’t go in there. Sauna could be hotter.
Otherwise good.
December 13, 2025
Unprompted review
Reply from Euphoriaspa
Thank you for taking the time to share your feedback.
We’re sorry to hear that some areas of your visit did not fully meet your expectations, particularly regarding the steam room, salt room, banya, and sauna temperature. This is not the standard we aim to provide, and we appreciate you bringing it to our attention.
We will review these points with our team to ensure the facilities are maintained and operating at the correct levels for a better guest experience.
We’re glad to hear that, overall, you still found your visit good, and we hope to have the opportunity to welcome you back and provide a more consistently enjoyable experience next time.
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