Incredible prices and a fantastic website. Bought stuff hugely less £ than other websites. What a gem of a site. Def ordering more. My items arrived swiftly, well packed were good quality. As my part... See more
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Review summary
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Reviews shaping this summary
Eureka is a really easy to use website and they seem to have just about everything for your medical needs. My order was delivered within a couple of days and was a quality that you expect. The wound... See more
Company replied
I recently ordered from Eureka Direct, and I’m genuinely impressed with the experience. The quality of their service stands out — everything was handled with care, professionalism, and attention to de... See more
Company replied
Excellent service. Ellie doubled checked the order to confirm before dispatching as it was a large order. I really appreciated this as I had over ordered a item and Ellie was able to amend and resend... See more
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Company details
- Medical Supply Store
- First Aid Station
- Hospital Equipment and Supplies Store
- Safety and Work Wear Store
- Safety Equipment Supplier
About Eureka Direct.co.uk
Written by the company
Eureka Direct
Written by the company
- First aid supplies & infection control products.
- Eureka Direct pride themselves in excellent customer service and that's why all of our happy customers such as Lush and Paulton's Park, keep returning for more. With the largest supplies of first aid in the UK we'll be surprised if you don't find what you are looking for!
30 DaGuarantee!
FREE delivery on all orders!
We also offer free gifts and a 100% no quibble guarantee!
Contact info
1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, BH17 0LA, Poole, United Kingdom
- 0800 358 0085
- beth.mckenna@poolebayholdings.co.uk
- eurekadirect.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Eureka Direct.co.uk
We are so happy to hear you had an excellent and efficient experience! We appreciate your kind words and look forward to serving you again, Louise.
Kind Regards,
Eureka Direct Customer Service Team
Incredible prices and a fantastic…
Incredible prices and a fantastic website. Bought stuff hugely less £ than other websites. What a gem of a site. Def ordering more. My items arrived swiftly, well packed were good quality. As my partner has terminal cancer we need a fair few consumables and this will make it much more affordable. Really happy thanks so much for being fair with your prices ! ❤️❤️❤️❤️
May 26, 2026
Reply from Eureka Direct.co.uk
We are so grateful for your wonderful feedback and are truly touched by your kind words, Kerry. It means a lot to us that our products and pricing have been helpful during such a challenging time. We are committed to providing quality and affordability, and we are here to support you.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We're glad you enjoyed your experience and appreciate your kind words, Chris!
Kind Regards,
Eureka Direct Customer Service Team
Always on time
May 20, 2026
Reply from Eureka Direct.co.uk
Thank you for your review, Faith. We are delighted to hear that our service has continued to meet expectations. We hope to assist you again soon.
Kind Regards,
Eureka Direct Customer Service Team
Easy to order and quick delivery.
May 20, 2026
Reply from Eureka Direct.co.uk
We're so glad you had an easy ordering experience and quick delivery! Thank you for your feedback, Carole.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We are so glad to hear you consistently receive good service. Thank you for your kind words, Janice!
Kind Regards,
Eureka Direct Customer Service Team
Order not correct or complete
Order not correct or complete. Missing eye wash station and substituted by two reels of sports tape!
May 16, 2026
Reply from Eureka Direct.co.uk
We are sorry your order was incorrect and incomplete. Our sales team had spoken with you on Friday, apologised for this error and arranged for the missing items to be out for delivery today.
Kind Regards,
Eureka Direct Customer Service Team
The items I ordered came the following…
The items I ordered came the following day and all was in stock. I'm happy with the service.
May 16, 2026
Reply from Eureka Direct.co.uk
We're so glad to hear your order arrived promptly and that everything was in stock. We appreciate your positive feedback!
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We're so glad you enjoyed our quick delivery and professional service. Thank you for your kind words, Ann!
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We're glad you enjoyed your experience. We appreciate your kind words.
Kind Regards,
Eureka Direct Customer Service Team
Poor expiry dates on EpiPens
As a school having to order EpiPens for the first time under Benedict's Law, we were very disappointed to receive pens with use by dates of 12 months. As we had paid over £350 on pens that we hope never to use but should have a shelf life of 2 years, I phoned customer service and spoke to someone who quite frankly couldn't care less. She said we should have phoned to check what expiry dates you were currently offering as they could be between 9 and 18 months. We could also not return the product as it was a pharmaceutical item. School are so cash strapped that this attitude is so disappointing.
May 13, 2026
Reply from Eureka Direct.co.uk
Dear Becky,
We’re really sorry to hear that you weren’t satisfied with your recent purchase with us. We have reviewed the expiry dates of the EpiPens supplied in your order, and these have expiry dates of 31st July 2027, and 30th September 2027, equivalent to around just over 14 and 16 months respectively from date of supply. We’re pleased that we have been able to supply devices with better than the market average of around 12 months expiry. EpiPen state on their website that devices typically have 12-18 months expiry and we reflect this within information on our website. The adrenaline component has around 2 years from the point of manufacture, to then be incorporated into finished devices, and it can then take several months for finished devices to filter down through to the market.
We appreciate this may still seem disappointing given the investment that your school has made. Please let us know if there is anything within our power that we can do to make it right for you.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We're so glad you appreciated our prices and quick delivery! We look forward to serving you again, John.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We are so glad you enjoyed our product. We appreciate your kind words, David.
Kind Regards,
Eureka Direct Customer Service Team
Great products and amazing service
Great products and amazing service
quick delivery
Highly recommend them
May 11, 2026
Reply from Eureka Direct.co.uk
We are so glad you enjoyed our products and service! Thank you for your kind words and recommendation.
Kind Regards,
Eureka Direct Customer Service Team
I recently ordered from Eureka Direct
I recently ordered from Eureka Direct, and I’m genuinely impressed with the experience. The quality of their service stands out — everything was handled with care, professionalism, and attention to detail. My order arrived quickly and exactly as promised, which made the whole process smooth and stress‑free.
May 7, 2026
Reply from Eureka Direct.co.uk
We are so pleased to hear that you had such a positive experience with your recent order. It's wonderful to know that our service, professionalism, and attention to detail made the process smooth and stress-free for you. We truly appreciate your kind words, Lucky.
Kind Regards,
Eureka Direct Customer Service Team
Emergency asthma inhaler…
I ordered an emergency asthma inhaler for school, which was supposed to arrive the next day. Unfortunately, we are still waiting for it over a week later, which is very disappointing.
We were then emailed and informed that a “free of charge replacement” would be sent. However, this is not really free of charge — it is simply the product we originally paid for but have not received.
Given the poor delivery service and overall experience, I would be reluctant to order from here again.
May 6, 2026
Reply from Eureka Direct.co.uk
Thank you for your feedback, and we are very sorry to hear about the delay and frustration caused with your order, especially given the importance and urgency of the item required for a school setting.
Unfortunately, the original parcel experienced delays with the courier, which took it outside of its safe delivery window. Due to the nature of pharmaceutical products such as inhalers, they must be delivered within a specific timeframe so that we can guarantee they have been stored and transported within suitable conditions, including temperature control. As this could no longer be guaranteed, the original parcel would need to be returned and safely destroyed in line with regulations.
We also apologise for any confusion caused regarding the “free of charge replacement”. This was intended to mean that a replacement inhaler was being sent to you at no additional cost, as a replacement for the delayed item. Unfortunately, due to the restrictions surrounding pharmaceutical products, we are unable to provide such items completely free of charge outside of a replacement arrangement.
Our team has been in contact with the courier to help resolve the delivery issues and prevent any further failed attempts, and a replacement order has now been arranged for you. We have also sent an apology letter, which includes a discount for a future order as a gesture of goodwill.
We sincerely apologise again for the inconvenience and disappointment caused, and we appreciate you bringing this matter to our attention.
Kind Regards,
Eureka Direct Customer Service Team
always quick and easy
always quick and easy , delivery within the next working day so no waiting too long for supplies.
May 5, 2026
Reply from Eureka Direct.co.uk
We're happy to hear that our quick and easy service met your expectations! It's great to know you appreciate our next-day delivery. Thank you for your positive feedback, Cherylann.
Kind Regards,
Eureka Direct Customer Service Team
Excellent customer service
Excellent customer service, so easy to find what I needed and place the order, then delivery within 48 hours
May 5, 2026
Reply from Eureka Direct.co.uk
We're happy to hear that you had such a positive experience! It's great to know that you found our service helpful and the order process straightforward, with prompt delivery. Thanks for your feedback.
Kind Regards,
Eureka Direct Customer Service Team
Qick and free delivery!
May 1, 2026
Reply from Eureka Direct.co.uk
We're happy to hear that you had a quick and free delivery experience! Thank you for your positive feedback, Julia; we appreciate it.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We are so happy to hear that you received your delivery quickly! Thank you for your positive feedback, Leanne; we appreciate it.
Kind Regards,
Eureka Direct Customer Service Team
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