Incredible prices and a fantastic website. Bought stuff hugely less £ than other websites. What a gem of a site. Def ordering more. My items arrived swiftly, well packed were good quality. As my part... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Eureka is a really easy to use website and they seem to have just about everything for your medical needs. My order was delivered within a couple of days and was a quality that you expect. The wound... See more
Company replied
I recently ordered from Eureka Direct, and I’m genuinely impressed with the experience. The quality of their service stands out — everything was handled with care, professionalism, and attention to de... See more
Company replied
Excellent service. Ellie doubled checked the order to confirm before dispatching as it was a large order. I really appreciated this as I had over ordered a item and Ellie was able to amend and resend... See more
Company replied
Company details
- Medical Supply Store
- First Aid Station
- Hospital Equipment and Supplies Store
- Safety and Work Wear Store
- Safety Equipment Supplier
About Eureka Direct.co.uk
Written by the company
Eureka Direct
Written by the company
- First aid supplies & infection control products.
- Eureka Direct pride themselves in excellent customer service and that's why all of our happy customers such as Lush and Paulton's Park, keep returning for more. With the largest supplies of first aid in the UK we'll be surprised if you don't find what you are looking for!
30 DaGuarantee!
FREE delivery on all orders!
We also offer free gifts and a 100% no quibble guarantee!
Contact info
1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, BH17 0LA, Poole, United Kingdom
- 0800 358 0085
- beth.mckenna@poolebayholdings.co.uk
- eurekadirect.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service bring back the Scottish…
Good service bring back the Scottish shortbread biscuits .
April 30, 2026
Reply from Eureka Direct.co.uk
We're glad you enjoyed your experience. Thank you for the feedback! We appreciate your suggestion to bring back the Scottish shortbread biscuits and will review this.
Kind Regards,
Eureka Direct Customer Service Team
Needed to give my old mum her meds in…
Needed to give my old mum her meds in 2.5ml intervals. I haven't got the steady hand I used to have, so using the dosing spoon became almost impossible.
I bought x10 small dosage syringes, which meant I could get half the week prepped into dated doses.
It was easy to navigate the website and find what I needed, and the pricing was very acceptable, and I received my order a couple of days later.
Thank you so much for a quick turnaround.
Recommend ☆☆☆☆☆
April 27, 2026
Reply from Eureka Direct.co.uk
We're happy to hear that our syringes helped you administer your mum's medication with ease. We're glad the website was easy to navigate, the pricing acceptable, and that you received your order quickly. Thank you for your positive feedback, Jo!
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We appreciate your positive feedback and we're glad you enjoyed our service! Thank you for taking the time to share.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We're happy to hear that you found our service quick and efficient and that you're pleased with the quality of our goods. Thank you for your review, Dr Chalton!
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We are happy to hear that you had a perfect experience with our well-priced service. We appreciate you taking the time to leave us this great feedback, Matt!
Kind Regards,
Eureka Direct Customer Service Team
Bought the gloves for my 1 year old and…
Bought the gloves for my 1 year old and they were a perfect fit. They prevent him from scratching and it's the only design I was looking for that I could cut out his thumb so that he could still suck without distracting him too much. Got 2 days to get used to but once there but they were perfect. Very light and breathable too.
April 22, 2026
Reply from Eureka Direct.co.uk
We're happy to hear that the gloves fit your child perfectly and prevent scratching. It's great that they're light, breathable, and that you were able to customise them. Thank you for your positive feedback, Lil!
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We're glad you found our operator friendly and the service quick. Thank you for your positive feedback; we appreciate it!
Kind Regards,
Eureka Direct Customer Service Team
Quick service.
Quick service.
I'm a little concerned the first aid box is made of brittle plastic and could crack easily.
April 20, 2026
Reply from Eureka Direct.co.uk
We appreciate your feedback on our service, Ruth. We acknowledge your concern about the first aid box's material. We will review the box's durability with our team. Thank you.
Kind Regards,
Eureka Direct Customer Service Team
Cheap and cheerful.
The website and Quick Delivery were EXCELLENT.
Unfortunately DHL refuse to leave parcels in the safe place we have..........? Other Couriers leave parcels and they are covered by CCTV.
I have had these Hard Hats before and was surprised to find all 10 have had the inner plastic support made up inside out! Nothing that cant be fixed but I expected them to be ready for use like the last ones I bought. Disappointing really.
April 17, 2026
Reply from Eureka Direct.co.uk
We appreciate your feedback and are glad the website and delivery speed met your expectations. We're sorry to hear about the issue with the courier's delivery and the hard hats' inner plastic support. We'll review this internally to ensure our products are ready for immediate use in the future. Thanks for bringing this to our attention, Allison.
Kind Regards,
Eureka Direct Customer Service Team
You advised that it was temporarily…
You advised that it was temporarily out of S rock but very soon afterwards it arrived. Well done.
April 17, 2026
Reply from Eureka Direct.co.uk
We're happy to hear that the S rock arrived quickly after the temporary delay. We appreciate your positive feedback and are glad you're satisfied with our service, Michael!
Kind Regards,
Eureka Direct Customer Service Team
Super fast delivery
April 16, 2026
Reply from Eureka Direct.co.uk
Thank you so much for your review! We’re delighted to hear that your order arrived quickly and that you were pleased with the service.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We're happy to hear that your order arrived promptly and that everything went smoothly! Thank you for your positive feedback; we appreciate it.
Kind Regards,
Eureka Direct Customer Service Team
Gteat choice of products
Gteat choice of products at reasonable prices and prompt delivery. Highly recommend.
April 15, 2026
Reply from Eureka Direct.co.uk
We're happy to hear that you had a great experience with our selection, prices, and delivery. Thank you for your recommendation, Freda; we appreciate your positive feedback!
Kind Regards,
Eureka Direct Customer Service Team
Wow what great next day delivery…
Wow what great next day delivery service will not hesitate to recommend
April 14, 2026
Reply from Eureka Direct.co.uk
We're happy to hear that you received great next-day delivery service! Thank you for your recommendation; we appreciate your positive feedback very much.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
We're happy to hear that you had an excellent experience with our service and free delivery. Thank you for your positive feedback, Carolyn!
Kind Regards,
Eureka Direct Customer Service Team
The title is in the name EUREKA
Very easy to order and fast delivery also very good prices. I have used Eureka for a few years and have always been satisfied
April 7, 2026
Reply from Eureka Direct.co.uk
We're happy to hear that you find our ordering process easy and our delivery fast. We appreciate your continued satisfaction with our prices and service over the years. Thanks for your positive feedback!
Kind Regards,
Eureka Direct Customer Service Team
Whilst one of the products arrived…
Whilst one of the products arrived damaged you replaced it without delay.
April 8, 2026
Reply from Eureka Direct.co.uk
We appreciate your positive feedback and are happy we could quickly resolve the issue with the damaged product. Thank you for taking the time to share your experience, Christopher.
Kind Regards,
Eureka Direct Customer Service Team
Good prices and very quick delivery
April 2, 2026
Reply from Eureka Direct.co.uk
We're happy to hear that you had a good experience with our prices and delivery. Thank you for your positive feedback, Marcela; we appreciate it.
Kind Regards,
Eureka Direct Customer Service Team
Reply from Eureka Direct.co.uk
Thank you for your review, Em. We are delighted to hear that your order has arrived quickly.
Kind Regards,
Eureka Direct Customer Service Team
Still no delivery
Still no delivery! DHL said on Thursday it will be delivered next day but still no delivery?
April 1, 2026
Reply from Eureka Direct.co.uk
We're very sorry your delivery hasn't arrived as expected, Kevin. We know how frustrating it is when shipments are delayed. Your details have been passed to our sales team, who will investigate this and be in touch shortly. Thanks for letting us know.
Kind Regards,
Eureka Direct Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.