Eurobaby.com Reviews 566

TrustScore 4 out of 5

4.0

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See what reviewers are saying

Rated 5 out of 5 stars

Fantastic customer service - Olivia was a huge help when the base of our Joolz buggy broke, we bought it 4yrs ago and despite that she followed up with the company, kept me updated and was very helpfu... See more

Rated 1 out of 5 stars

Horrendous service from this company, bought a pram for my daughter June st 2024 paid 1500 euro in full, was promised delivery 10-12 week. Despite repeated phone calls no updates on delivery. Grandchi... See more

Rated 5 out of 5 stars

We bought some items at Eurobaby Long Mile Road recently and Sophie went above and beyond to source us extra parts that we needed for our Joolz pram. She was so helpful - we really appreciated the exc... See more

Rated 5 out of 5 stars

We had an exceptional experience with Eurobaby Swords Shop. We travelled up from Rosscommon as we had an appointment close by. We were particularly impressed by the range of prams and carseats and all... See more

Company details

  1. Baby Store

Written by the company

Eurobaby is Irelands leading baby nursery shop. We specialise in travel systems, car seats, cribs, strollers and more. As mothers and fathers ourselves we know how overwhelming it can be when preparing for your new baby. Our aim is to make this as easy as possible for you, as it is the most exciting time! We stock some of the top brands such as iCandy, Uppababy, Cosatto, Maxi Cosi and Cybex. - Finance options available - One 4 All cards accepted - Order before 3pm for same day dispatch - 100% Irish owned.


Contact info

4.0

Great

TrustScore 4 out of 5

566 reviews

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Rated 5 out of 5 stars

Everything went perfect

Everything went perfect. The price was really good, it would be nice if the delivery was free over 30-40€ but it’s okay. The website has a nice and easy layout. The delivery was quick and took place as arranged, I was sent a text message and an email to let me know when it would arrive. Thanks a million and I can only recommend it to everyone.

August 1, 2023
Eurobaby.com logo

Reply from Eurobaby.com

Hi Svitlana,

Thank you for taking the time to leave a review, We really appreciate customer feedback.

We're delighted to hear you're happy with the experience you had while shopping with us.

We look forward to dealing with you again in the future.

Take care,

Daniel,
Customer service

Rated 5 out of 5 stars

Brilliant service

Brilliant service, super fast delivery

July 27, 2023
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Reply from Eurobaby.com

Hi Liz,

Thank you for taking the time to leave a review, We really appreciate customer feedback.

We're delighted to hear you're happy with the experience you had while shopping with us.

We look forward to dealing with you again in the future.

Take care,

Daniel,
Customer service

Rated 5 out of 5 stars

Impressive Customer Service

I ordered from Eurobaby for the first time yesterday.
First, they had the co-sleeper I’d been looking at on other baby sites in Ireland at a MUCH better price. They offered a new subscriber discount of €10 and ordering online was fast and easy. This was a gift for our daughter and son-in-law for the imminent arrival of their baby.
The site indicated delivery in 2-5 days but my daughter got a call yesterday saying it would be delivered today. I received an email from DPD indicating same, and this morning another confirming a one-hour delivery window THIS MORNING and it actually arrived about 1/2 hour earlier.
Fabulous Customer service -
what a great first experience!
I’m happy to recommend 😊

July 27, 2023
Unprompted review
Eurobaby.com logo

Reply from Eurobaby.com

Hi Leoni,

Thank you for taking the time to leave a review, We really appreciate customer feedback.

We're delighted to hear you're happy with the experience you had while shopping with us.

We look forward to dealing with you again in the future.

Take care,

Daniel,
Customer service

Rated 5 out of 5 stars

Fast delivery

Fast delivery! And cot bed (Oslo) is beautiful can't wait for my little one to try it out! Thank you

June 28, 2023
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Reply from Eurobaby.com

Hi Lara,

Thank you for taking the time to leave a review, We really appreciate customer feedback.

We're delighted to hear you're happy with the experience you had while shopping with us.

We look forward to dealing with you again in the future.

Take care,

Daniel,
Customer service

Rated 5 out of 5 stars
Eurobaby.com logo

Reply from Eurobaby.com

Hi Mouhsine,

Thank you for taking the time to leave a review, We really appreciate customer feedback.

We're delighted to hear you're happy with the experience you had while shopping with us.

We look forward to dealing with you again in the future.

Take care,

Daniel,
Customer service

Rated 5 out of 5 stars

Never fail to provide the best advice…

Never fail to provide the best advice and have options for payment too which really helps with the big baby purchases!!!

June 18, 2023
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Reply from Eurobaby.com

Hi Kelly,

Thank you for taking the time to leave a review, We really appreciate customer feedback.

We're delighted to hear you're happy with the experience you had while shopping with us.

We look forward to dealing with you again in the future.

Take care,

Daniel,
Customer service

Rated 1 out of 5 stars

The lady at the shop was a horrible…

The lady at the shop was a horrible experience to deal with while spending over 3000 euros there .. I would never recommend anyone to attend nor buy from here

June 19, 2023
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Reply from Eurobaby.com

Hi Shane,

Thank you for taking the time to leave a review, we would like to extend our most sincere apologies regarding the recent experience you had with your order.

Please contact us directly by email at webstore@eurobaby.com to discuss this issue further.

Take care,

Daniel,
Customer service

Rated 5 out of 5 stars

Package arrived in good time

Package arrived in good time, I wasn’t updated via email of a delivery date but it was very easy to use the online messaging service to find out. I was created with friendliness and a fast response. Would shop with eurobaby again in a heartbeat!

June 19, 2023
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Reply from Eurobaby.com

Hi Natalie,

Thank you for taking the time to leave a review, We really appreciate customer feedback.

We're delighted to hear you're happy with the experience you had while shopping with us.

We look forward to dealing with you again in the future.

Take care,

Daniel,
Customer service

Rated 5 out of 5 stars

Great service

June 15, 2023
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Reply from Eurobaby.com

Hi Larry,

Thank you for taking the time to leave a review, We really appreciate customer feedback.

We're delighted to hear you're happy with the experience you had while shopping with us.

We look forward to dealing with you again in the future.

Take care,

Daniel,
Customer service

Rated 5 out of 5 stars

Very easy smooth transaction

Very easy smooth transaction, product came within days of placing order.

June 14, 2023
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Reply from Eurobaby.com

Hi Gerard,

Thank you for taking the time to leave a review, We really appreciate customer feedback.

We're delighted to hear you're happy with the experience you had while shopping with us.

We look forward to dealing with you again in the future.

Take care,

Daniel,
Customer service

Rated 5 out of 5 stars

Great product at a fantastic price

Great product at a fantastic price. Very quick delivery too. Thank you very much

June 8, 2023
Eurobaby.com logo

Reply from Eurobaby.com

Hi Michelle,

Thank you for taking the time to leave a review, We really appreciate customer feedback.

We're delighted to hear you're happy with the experience you had while shopping with us.

We look forward to dealing with you again in the future.

Take care,

Daniel,
Customer service

Rated 5 out of 5 stars

Get service and fast delivery thank u…

Get service and fast delivery thank u very much

June 11, 2023
Eurobaby.com logo

Reply from Eurobaby.com

Hi Valerie,

Thank you for taking the time to leave a review, We really appreciate customer feedback.

We're delighted to hear you're happy with the experience you had while shopping with us.

We look forward to dealing with you again in the future.

Take care,

Daniel,
Customer service

Rated 5 out of 5 stars

Great customer service

Great customer service, delighted with my icandy peach.

June 11, 2023
Eurobaby.com logo

Reply from Eurobaby.com

Hi Sinead,

Thank you for taking the time to leave a review, We really appreciate customer feedback.

We're delighted to hear you're happy with the experience you had while shopping with us.

We look forward to dealing with you again in the future.

Take care,

Daniel,
Customer service

Rated 5 out of 5 stars
Eurobaby.com logo

Reply from Eurobaby.com

Hi Roxanne,

Thank you for taking the time to leave a review, We really appreciate customer feedback.

We're delighted to hear you're happy with the experience you had while shopping with us.

We look forward to dealing with you again in the future.

Take care,

Daniel,
Customer service

Rated 5 out of 5 stars

Amazing experience dealing with Chloe…

Amazing experience dealing with Chloe in the eurobaby store. After being let down by a different supplier, I contacted eurobaby to see if they had the same travel system and car seat in stock as our baby arriving in a couple of weeks. Chloe could not have been any more helpful with finding the stock between their stores and keeping me in the loop. Collected the items in store today. All of the staff in store were extremely welcoming, offered to assemble the buggy, or fit the car seat base, then helped us lift our purchases into the car. Thank you to all the staff for your assistance, you made the process very simple.

June 9, 2023
Unprompted review
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Reply from Eurobaby.com

Hi Ruth,

Thank you for taking the time to leave a review, We really appreciate customer feedback.

We're delighted to hear you're happy with the experience you had while shopping online with us. I'll make sure to pass your kind words onto Chloe she'll be delighted to hear.

We look forward to dealing with you again in the future.

Take care,

Daniel,
Customer service

Rated 1 out of 5 stars

The boppy pillow we bought had an…

The boppy pillow we bought had an intense smell to some chemical or perfume.Something not too pleasant when it's purpose is to put a baby on it.

May 31, 2023
Eurobaby.com logo

Reply from Eurobaby.com

Hi Alejandro,

Thank you for taking the time to leave a review, we would like to extend our most sincere apologies regarding the recent experience you had with your order.

Please contact us directly by email at webstore@eurobaby.com to discuss this issue further.

Take care,

Daniel,
Customer service

Rated 5 out of 5 stars

Good

Good, received quickly

May 26, 2023
Eurobaby.com logo

Reply from Eurobaby.com

Hi Claire,

Thank you for taking the time to leave a review, We really appreciate customer feedback.

We're delighted to hear you're happy with the experience you had while shopping with us.

We look forward to dealing with you again in the future.

Take care,

Daniel,
Customer service

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Good prices. Excellent staff.

May 25, 2023
Eurobaby.com logo

Reply from Eurobaby.com

Hi Filip,

Thank you for taking the time to leave a review, We really appreciate customer feedback.

We're delighted to hear you're happy with the experience you had while shopping with us.

We look forward to dealing with you again in the future.

Take care,

Daniel,
Customer service

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, perfect quality.

May 28, 2023
Eurobaby.com logo

Reply from Eurobaby.com

Hi Mante,

Thank you for taking the time to leave a review, We really appreciate customer feedback.

We're delighted to hear you're happy with the experience you had while shopping with us.

We look forward to dealing with you again in the future.

Take care,

Daniel,
Customer service

Rated 5 out of 5 stars
Eurobaby.com logo

Reply from Eurobaby.com

Hi Margaret,

Thank you for taking the time to leave a review, We really appreciate customer feedback.

We're delighted to hear you're happy with the experience you had while shopping with us.

We look forward to dealing with you again in the future.

Take care,

Daniel,
Customer service

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