Eurofins Food Testing UK Reviews 

I posted my day 2 PCR test back to Eurofins a week ago and haven’t received any results. Incompetent company charging over £50 for a HomeKit but not delivering the results. Shameful. Don’t waste your money. In response to Eurofin’s reply below: it’s now 8 October and still now no results !!! Almost 2 months!! When will I get them?!!

We have got problem with postage and lady Zarah helped us to sorted out with no additional fees.

I have ordered day 2 tests which still haven’t arrived after a few days.
They won’t answer the phone and I have not been given a tracking number or anything like that.
Do not recommend.

I arrived in the UK and booked a day 2 test kit from Eurofins before travel. However, I didn't receive my test kit. I tried to call and email Eurofins on this matter but didn't get any response from them. Rang the CS hotline several times but they dropped the call after you wait for at least 15 minutes!!

I then called the NHS hotline, they just advised me to book the test from another provider and ask for a refund from Eurofins. Again keep sending emails to Eurofins, asking for a refund, no response and no one answer the calls......

Sample on site (Manchester) 72 hours before departure. Booked an appointment, went to the location, they had our tests there, the lady activated our tests online. Samples were collected from the site at 4.30pm. Results were back within 24 hours (one at 9am, the other one at 3pm). Pleasant experience. Thank you.

Pros:

- best value test to depart I could find online
- arrived on time
- easy to follow instructions
- tracked postage so you can see when it arrives at the lab
- excellent customer service agents (Alex Power and Marilyn in particular)

Cons:

None - wish I’d used them for my test to release and day 2 and day 8 kits too!

I wanted the cheapest and best service locally where we don't have to self swab.I read the reviews after booking my test at the Eurofins facility in Leeds Thrope Park, them being the cheapest at £45. I was terrified after reading other reviews and wanted to cancel the test. For peace of mind and to not loose my hotel and travel bookings that I spent thousand on I went ahead and booked test same day later with Collinsons in Manchester.
The directions to the site could be clear as website mentions just building number and post code which throws you off when you reach a hotel and spa with maps. The receptionist at the hotel pointed me in the right direction. The facility comprised of a suite inside Thorpe Park Hotel and Spa on level 2. The two ladies inside were lovely and helpful and also agreed to run the test for my husband who had booking in another hours time. We were in and out in 10 minutes for both. We were swabbed around 2pm and results updated on app next afternoon around 12pm so less than 24 hours. Can't complain for the price and response time, my faith in the company's been restored and I'm going to book our family for day 2 with them.
So we also got swabbed at the Collinson drive through facility around 4pm and they sent the results by 7am next day. I'm equally happy with both services but definitely poorer by an £100 extra on the second test :). Guess should've had faith in Eurofins. Great service can't complain and if you need a cheap and reliable fit to fly I would definitely recommend them. Five stars from me and I can now relax and wait for my flight.

I unfortunately order two test to fly kits before reading the reviews on here. I then immediately cancelled my order but the kits were still dispatched several days later, which was later than their guidance as well. I have repeatedly e-mailed and literally got no response, on chat they just tell you to e-mail. I even returned the tests, still in the plastic post bags they came in, along with a letter and still no response. Non existant customer service!

My test to release got lost and I don't know who to blame RoyalMail or Eurofins.

I have been im touch with their customer service department and I was dealing with Mariam who did her absolute best to update me about my case.

Do not even consider using this company. They totally failed to supply the tests and results when they said they would. I.e. Tests arrived late, and results arrived late.

I have been trying to get a refund from them since they did not meet there own guarantees with respect to their services. They say they will refund me, but I have now sent 6 emails to them, and they have failed to process my refund. I am getting close to giving up on my refund, which is probably what they are hoping for....

I made a mistake entering a wrong date for a Covid Day 2 Test and wanted to ask if I could change it. No response to my email, no one picks up the phone after hours of trying (24/7 customer service my a**) and the 'Chat with us' bot says to hold until someone responds...but no one ever does. THIS COMPANY IS AN ABSOLUTE JOKE and cost me my time, money, and temper. I wish I read the reviews before dealing with them!

Absolutely liars and waste of time.

Advertised (in black and white £40 Home covid test for day 2&8) but its actually £98. It doesnt exist - wasted my effort and time - and forced me to sign up to their stupid website for nothing.

Don't bother ring or webchat them - no reply.

Ordered two PCR fit to fly tests for my daughters and made an appointment (Taunton) to do the tests on site. Very efficient, in and out in a few minutes. Test results back on app in 18 hours. After all the bad reviews was hugely relieved. It was a considerable saving financially and very happy with service.

Believe the reviews , it is a very bad company, my day 2 results came today its been 3 weeks since it was done and they ve sent me my day 8 kit without the cotton bud to swab , i had to make my own one (since they never replied to my email ) and of course the test never came back .
Or maybe it might have work but will arrive next month ? 🤷🏽‍♀️

Covid test received on time and fast results. Thanks for the service

I wish I had read these reviews before using this company. DO NOT USE. My test won't register and I have been trying to get through to them all morning. After waiting 10mins to go through to first line support I have been cut off of the call 4 times when the agent tries to move my call to another team. Appalling customer service. Not worth the cheaper price. Wish I had gone elsewhere.

I used eurofins for my fit to fly pcr test. I was nervous because I read some of the bad reviews, but my experience was brilliant
The lady who did my test was gentle, she was really lovely too
Results came back in 24 hours even though it was a weekend which I thought was brilliant! Plus, it was cheaper than all the others I found too

I ordered a pre-departure test for a relative, a week before they were due to fly. The test arrived the next day.

They took the swab at 7am yesterday, dropped at a local drop box location a couple of hours later. The results arrived by email and app by 1pm today complete with fit to fly certificate, ready for their flight tomorrow.

What an excellent service.... highly recommend!

I ordered 2nd day covid tests from them.
They came on time, sent with royal mail 24 tracked delivery.
The instructions for making the test were simple.
Once done the test is sent with royal mail 24 tracked delivery, the label is included in the package.
I got my results 2 days after I sent the done tests (includes delivery time)
I would recommend them for covid tests.
A thing they could improve is the information on their website about the reference number.

Horrible, I bought the test to release, and after 29 hours after dropping it, still waiting for a result. If you want to waste money, but still be on the isolation, go for it.