Avoid their COVID testing. Day 2 test kit arrived on day 4. Still no result on day 8 (they guarantee 24h results turnaround). I'm meant to do another test today, but the company does not work Friday t... See more
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See what reviewers are saying
AVOID AT ALL COSTS for tests to release When a company offers a premium service and nothing is premium about it... every step is a failure. Failure to collect, no one replies to emails, and now w... See more
Company replied
We had our day 2 test resutl on day 7. Day 8 came on day 14. As a result of their incompetency we had to self isolate for 10 days.... They also allowed us to book and pay for day 5 test to release whi... See more
Company replied
Sample on site (Manchester) 72 hours before departure. Booked an appointment, went to the location, they had our tests there, the lady activated our tests online. Samples were collected from the site... See more
Company replied
1.7
Bad
80 reviews
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AVOID AT ALL COSTS for tests to release…
AVOID AT ALL COSTS for tests to release
When a company offers a premium service and nothing is premium about it... every step is a failure. Failure to collect, no one replies to emails, and now we have wasted 2 days waiting for our tests to release results
This company should be removed from the gov list
Absence of customer service
Shame we can’t give zero stars to this unreliable company who sets high expectations and cannot deliver anything in return
June 8, 2021
Unprompted review
Reply from Eurofins Food Testing UK
Good afternoon
Thank you for sharing your experience.
I am sorry to hear of the issues you have experienced receiving your test results within the time frame. Certainly, this is not the experience we expect you to have.
I will feed this back to the relevant teams and we will take your comments on board for future experiences.
Take care
Jane at Eurofins
Covid test...
Covid test results came several hours after my flight left, total waste of £45! Don't do it, try Boots instead!
June 6, 2021
Unprompted review
Reply from Eurofins Food Testing UK
Hello Lucy,
Thanks for your review.
We value our customer’s opinions and would like to thank you for bringing this to our attention, we will be sure to pass these comments on to the correct team.
Eurofins would like to apologize that our service did not satisfy your expectations this time.
Best Wishes,
Kaylee at Eurofins
*****AVOID **** I am waiting for a…
*****AVOID **** I am waiting for a refund. no response on the email sent. Hopeless service.
June 5, 2021
Unprompted review
Reply from Eurofins Food Testing UK
Good afternoon
Thank you for taking the time to post a review.
I can only apologise for the instances that have occurred, however, without any reference numbers or account details I am unable to look into this and give a comment as I don't have the details to hand.
I would recommend that you contact our customer service team who will be able to discuss it further on 01925 980595
Thank you
Jane at Eurofins
Day 2 results 3 days late and counting
Day 2 test arrived on time but no results 3 days later. Customer service (10/15 min wait to get a person) has twice 'connected me with central office' which in both cases means the call is dropped.
June 5, 2021
Unprompted review
Reply from Eurofins Food Testing UK
Good afternoon Fil
Thank you for taking the time to leave a review.
I am sorry to hear you had issues with the service that we provided. Certainly, this is not the experience we expect you to have.
I will feed this back to our customer service team, and we will take your comments on board for future experiences.
Stay safe
Jane at Eurofins
It is a pity that there is not a zero…
It is a pity that there is not a zero star category because I would have used that. I ordered my day 2 and 8 tests and paid for them up front. First, I received an email saying the day 2 test would be late. That was not too much of an issue as I had ordered in plenty of time. I sent my day 2 test off via a priority post box and here we are on day 10 and no result received. I sent my day 8 off by priority post box and so far no result. The website shows that the results are awaited. I have written to the company twice including to the Chair and CEO but no response. An absolute shambles of a company. DO NOT USE THEM!
June 5, 2021
Unprompted review
Reply from Eurofins Food Testing UK
Goof afternoon
Thank you for taking the time to post a review. Apologies for the delay in responding.
I am sorry to hear you experienced issues with the service that was provided. Certainly, this is not the experience we expect you to have.
I will feed this back to our customer service team, and we will take your comments on board for future experiences
Stay safe
Jane at Eurofins
Do not use!
Do not use! Shame I can not give 0 stars. Waiting 4 days for my results... had to pay for another test with someone else.
Stress and no customer service.
June 4, 2021
Unprompted review
Reply from Eurofins Food Testing UK
Good afternoon Marzena
Thank you for leaving a review.
I am sorry to hear you had issues with the service that we provided. Certainly, this is not the experience we expect you to have.
I can, however, advise that our test results are not guaranteed to come back within 24hours as many different things can affect this timeframe such as leakages, sample/swab issues and logistics.
Will feedback your comments to the relevant department.
Stay safe
Jane at Eurofins
DO NOT USE THIS COMPANY FOR COVID…
DO NOT USE THIS COMPANY FOR COVID TESTING! We are currently waiting 72 hours after sending off our test to release kit. They have taken our money and gotten in contact with customer service multiple times. We are told it is impossible to reach management but they will call us back (still nothing) and every time they try to put is through to their "labs" we are cut off immediately. The fact that the government has this on their website as a recommended provider is an absolute joke. Avoid at all costs.
June 4, 2021
Unprompted review
Reply from Eurofins Food Testing UK
Goof afternoon Oliver
Thank you for leaving a review.
Apologies for the delay in receiving your test results.
I can, however, advise that our test results are not guaranteed to come back within 24hours as many different things can affect this timeframe such as leakages, sample/swab issues and logistics.
It is our aim to test and publish any results within 24hours, however, as mentioned this isn't always possible and in no way is this intentional.
Will feedback your comments to the customer service team.
Take care
Jane at Eurofins
This company is a complete scam
This company is a complete scam. I can't believe the UK government still lists them on the Gov.co.uk website. Please do not use them.
June 2, 2021
Unprompted review
Reply from Eurofins Food Testing UK
Good morning
Thank you for taking the time to leave a review.
As a UK Government approved provider, we always strive to provide the best for our customers.
Eurofins would like to apologize that our service did not satisfy your expectations this time.
Take care
Jane at Eurofins
Avoid their COVID testing
Avoid their COVID testing. Day 2 test kit arrived on day 4. Still no result on day 8 (they guarantee 24h results turnaround). I'm meant to do another test today, but the company does not work Friday to Monday (even though Royal Mail ships these kits all week round from their priority boxes), so they tell you to not ship samples other than Monday through Thursdat). A complete scam.
May 29, 2021
Unprompted review
Reply from Eurofins Food Testing UK
Good morning Lars
Thank you for taking the time to leave a review of our service. Apologies for the delay in responding.
I am sorry to hear of this situation regarding your test kits.
We advise customers that once an order is placed we aim for delivery within 24hours. Customers must take into consideration this information and accommodate for weekends, bank holidays and other local and national delays that may disrupt postal services.
I will feed this back to the relevant team.
Thank you
Jane at Eurofins
Test to release with no results.
AVOID: Test to release, but no result. They do not answer the phones or online chat. Total waste of money.
May 29, 2021
Unprompted review
Reply from Eurofins Food Testing UK
Good morning Andrew,
Thank you for taking the time to post a review.
I am sorry to hear you had issues with the service that we provided. Certainly, this is not the experience we expect you to have.
I will feed this back to our customer service team, and we will take your comments on board for future experiences.
Regards
Jane at Eurofins
AVOID! THE WORST TEST PROVIDER
AVOID!! This is the worst testing service ever. I have been on hold to them for a combined total of probably 8 hours in the past three days. I have spoken to multiple people on chat and phone and they can't help but say someone will call me back. No one has called me back. Don't use them for any testing, it is a huge waste of time and money.
May 27, 2021
Unprompted review
Reply from Eurofins Food Testing UK
Good morning Aurelia
Thank you for taking the time to post a review.
I am sorry to hear you had issues with the service that we provided. Certainly, this is not the experience we expect you to have.
I will feed this back to our customer service team, who will take your comments on board for future experiences.
Regards
Jane at Eurofins
COVID-19 test
COVID-19 test on day 8: Day 2 test two results not received, Day 8 test not arrived. Nobody to pick up the phone or reply email. Customer service not existing as such. Avoid
May 27, 2021
Unprompted review
Reply from Eurofins Food Testing UK
Good morning Petar
Thank you for your feedback.
Apologies for the delay in receiving your test results.
We pride ourselves on maintaining the highest quality standards for our customers, on this occasion I’m sorry to hear that we did not meet this.
Will take this feedback on board and feedback to the relevant team.
Regards
Jane at Eurofins
Awful service
Awful service, they don't answer the phone, don't deliver on time, late delivery blamed on the weekend (what so delivering when you said doesn't matter?) website is not fit for purpose, if you need to do PCR testing - try elsewhere
May 26, 2021
Unprompted review
Reply from Eurofins Food Testing UK
Good morning Gary
Thank you for your review.
I am sorry to hear you had issues with the service that we provided., this is not the experience we expect you to have.
I will feed this back to the relevant teams who will take your comments on board for future experiences.
Regards
Jane at Eurofins
Horrible!
Horrible!
Ordered test for day 2 and 8. Never arrived. Contacted them using live chat. Been promissed they will contact me. That never happened. Rubbish service! Scams and liers. Gov.uk should charge them for taking customers money and not sending tests.
May 26, 2021
Unprompted review
Reply from Eurofins Food Testing UK
Good morning Vita
Thank you for taking the time to post a review. We appreciate the time you took to let us know about not receiving your tests.
I am sorry to hear you had issues with the service that we provided.
I will feed this back to our customer service team, and we will take your comments on board for future experiences.
Regards
Jane at Eurofins
Avoid!
Test to depart, which I have ordered in advance took 6 days to arrive and arrived after my departure. I was forced to pay extra money with a different provider to get results on time.
I have since sent them several emails requesting a refund and I'm still waiting for a reply. I have also tried to contact them via phone with no success.
They have non existing customer service. Waste of time and money.
May 26, 2021
Unprompted review
Reply from Eurofins Food Testing UK
Good Morning Roza
Thank you for posting a review. We appreciate the time you took to let us know about your experience with us.
it's disappointing to hear that we've been unable to provide you with good service on this occasion.
I have checked your account and can see a refund has been processed.
Apologies you were not able to contact the customer service team, will feedback on your comments.
Regards
Jane
It’s day 8 and I’m still waiting for my…
It’s day 8 and I’m still waiting for my day 5 test to release results! I don’t think they are managing the load! And the customer service (once you get through), are not knowledgeable at all :(
May 25, 2021
Unprompted review
Reply from Eurofins Food Testing UK
Good morning Karolina
We value our customer’s opinions and would like to thank you for bringing this to our attention.
I will be sure to pass these comments on to the correct team.
Eurofins would like to apologize that our service did not satisfy your expectations this time.
Take care
Jane at Eurofins
SCAM.....AVOID!!
Same experience as the other unfortunate people here! Total scam site, gov.uk need to remove from list of approved covid19 test providers. Total waste of time and money!
May 24, 2021
Unprompted review
Reply from Eurofins Food Testing UK
Good morning Ross
Thank you for posting a review.
it's disappointing to hear that we've been unable to provide you with good service on this occasion.
I appreciate the time you took to let us know about your experience with us.
Will take this feedback on board and feed this back to the relevant team.
Regards
Jane at Eurofins
Zero customer service
Booked tests and all arrived next day. Registered the tests as per the app. However, nowhere did it say not to register the tests until the day of sample. The date of sample is now recorded as the date I registered the tests. Zero response from emails. Friendly people at the end of customer service line, but they can never get me through to the right person to resolve it and promises are always broken. Will be getting in touch with credit card company for a chargeback.
May 23, 2021
Unprompted review
Reply from Eurofins Food Testing UK
Good morning Paul
Thank you for your review
I apologise for the instances that have occurred will feed these back to the relevant department.
I will feed this back to our customer service team, and we will take your comments on board for future experiences.
Regards
Jane at Eurofins
Do not use eurofins, its like a scam
Very bad service, they do not have postboxes as they say on their web site, very unhelpful customer services, sharp and blunt answers. We had to post on a Friday (not weekends) no good if you are flying on Monday or Tuesday, I posted Friday afternoon and post office tracking saying they have been instructed not to deliver to that address on a Saturday, so our tests are sitting in Royal Mail depot, I guess they will be there tomorrow too. Just had to book a same day test tomorrow at great expense, extremely unhappy, its like a scam, dont waste your money with this company go elsewhere.
May 15, 2021
Unprompted review
Reply from Eurofins Food Testing UK
Good morning Ingrid
Thank you for your feedback
I'm sorry to hear that you experienced issues
I apologise that this wasn't satisfactory to you, however, will pass your comments to the relevant teams for feedback.
Regards
Jane at Eurofins
Such bad customer service
Such bad customer service. I purchased two Covid-19 tests and I paid for the Premium service. The instructions said I should contact them to book a courier but there are no contact details anywhere. All telephone numbers I found on their site (well hidden) do not answer. Their email response is slow and after numerous emails, I still don't have a response from them on how to book the courier. Very bad service, especially in something as sensitive as Covid.
May 13, 2021
Unprompted review
Reply from Eurofins Food Testing UK
Good morning Dionysis
Thank you for taking the time to leave a review. Apologies for the delay in responding.
I am sorry to hear of this situation regarding the booking instructions not providing courier contact details, I will feed this back to the relevant team.
Kind regards
Jane at Eurofins
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