Euroflorist Deutschland Reviews 

I used the wrong Formular. Euroflorist refund the money and helped me to use the right form. Then i paid again and within short time the flowers were delivered.

I ordered flowers to be delivered to my girlfriend for Valentines day. They told me they would deliver them on the 14th. Well, apparently they tried to deliver them, but my girlfriend was not home. So they sent me an email saying they left her flowers in a DHL drop box somewhere. But they did not leave a note or card or anything in her mail box to let her know she had a delivery. I sent their customer service department four emails. All of them replied with a request # linked to a website (In austria...!!!) where my euroflorist.de user name and password didn't work. I sent them two other email asking them to reply in the email. They simply did the same thing again. To date I have no idea where my girlfriend's flowers went and I am going to find another florist.

Wonderful bouquet and after 3 days still growing and the smell is so lovely!

Horrible experience, I ordered a flower-set for my girlfriend for Valentines day, and DHL never delivered, instead, they marked it as refused acceptance and returned to sender, even though they never even contacted the recipient at all! Nor left a note or a slip for pick-up either! Contacted DHL and they were useless, and contacted Euroflorist directly with multiple tickets, and useless help from them, instead of a refund or sending a replacement set, they said you have to pick from DHL office even though DHL never left a note to pick-up and even confirmed that it’s being returned to the sender. Absolutely disappointed and horrible experience, money is not a game for business to mess with.

This is a terrible website and a scam dried up flowers being delivered later than agreed date never use them

Fast shipping and beautiful flower bouquet!

Nice Service, arrived on time and the flowers are not withered after over a week!

I did not receive the flower

The package arrived on time, with a really nice and sweet packaging that included everything. It did arrive slightly different than advertised, which left me a bit unsatisfied. But overall, it is a great surprise for a loved one to receive, no matter the bouquet.

Great experience. I ordered a bouquet of flowers 1 day before my sister’s big birthday. Flowers arrived promptly and looked great, exactly as shown on the pictures online. Great service, happy to use them again.

I made an order on Tuesday 13th of January and made sure that the order arrives on the 15th of January , the order arrived one day late and I also requested there to be a card and a I wrote a message and they never wrote one, super disappointed as I also paid extra for it to be shipped on the 15th.

I paid for NOTHING! Didn’t receive the flowers. And they didn’t return my money. They ate my money. I feel so cheated.

I ordered flowers, a card, and a balloon, and everything arrived on time. The flowers were fresh and beautiful. But the DPD courier didn't ring the bell and just left the box outside. Since it was a surprise for the birthday kid, I had to tell them to check outside, which was really disappointing.

ZERO STAR! THEY HAVE THE WORSE SERVICE EVER! We did not receive our order & they refuse to refund.

They don’t answer our phonecalls! So they just keep rejecting our refund request over emails. Cowards. Like frauds & scammers.

They’re not helpful at all, no empathy… like robots. They don’t care whatever your situation is, as long as they already get your money, it’s not their problem anymore. Very mean people.

Really really terrible service.

Please don’t let them cheat your money, buy from other florist.

Very bad customer service the delivery didn’t arrive it was my Birthday gift and they even didn’t refund the money very disappointed

Reliable service. Great product selection.

The flowers came dirty and dried out, they didn’t look like the picture on the website. Its a scam

Great service , wonderful flowers. Even over the holidy period!

On December 7th, I ordered flowers for delivery on my friend's birthday, which was on December 29th (i.e., 22 days in advance!). During this time, the Euroflorists ignored my messages both to their email address and from their contact page, and nothing was delivered. Only after I reached out to their (also always silent) colleagues in 12 countries and my credit card bank for help did they silently refund my money.

[Please note that after switching the delivery from couriers from flower shops (i.e., their partners closest to the recipient) to postal services (such as DHL), they decided to cut off communication with customers, as delivery on a specific day was no longer possible. In other words, their entire business is built on the premise that their global silence makes it very difficult for their customers to obtain refunds for the spoiled holidays.
The only solution is to threaten ALL Euroflorists to publish this unanswered "correspondence" with them, but it takes time (and nerves).]

Correction: Just found out that what I thought was a refund is just a temporary credit my bank gave me until its investigation is complete.