Thank You for Your Great Support for Delivery of my courier at correct address. I am very Thankful to you just because of you my luggage have been delivered after 45 days between these i have strugg... See more
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See what reviewers are saying
Prompt pickup, but the carrier DHL could provide a pickup slot so customers aren't waiting all day. Delivery was within 3 days, well before the max delivery duration of 7 days. All items arrived as p... See more
You did indeed a fantastic job. I had some problems in finding a shop in Paris where to print your labels and I believe also other people may have if they aren’t familiar with the town. Probably wou... See more
I’m very impressed about the services and travelling with Euro star. Leo and Khrystyna were prompt in responding to my queries. My luggages arrived earlier than the estimated delivery time and in good... See more
Company details
Written by the company
Delivering Eurostar passengers' luggage door to door since 2013. We provide seamless, efficient, and reliable door-to-door luggage delivery services across Europe and globally. Popular destinations include Paris, London, Brussels, Amsterdam, Rome, Zurich, New York, Sydney, Tokyo and Seoul.
Contact info
United Kingdom
- euroluggagedelivery.com
Where’s my luggage????
I’m still waiting for my luggage to arrive back in the UK 😭😭. It’s got my disabled daughter’s clothes and shoes as well as other items that I need!!
The pickup in the UK to France was excellent but the return looks like a disaster.
On time
On time - called in advance to brief on what could / could not be in the bag - notified of friend (receiving the bag) of delivery
Extremely helpful member of staff
Extremely helpful member of staff . Leo dealt with everything with perfection . He was absolutely helpful , he is a great asset to the company .
Luggage arrived on time as promised .
Everything as expected
Reliable service
Pick up was prompt. Delivery was earlier than estimated. Great service!
The need to leave luggage unlocked is a…
The need to leave luggage unlocked is a bit worrying.
Superb service
My first time using the service and I could not be happier!
Friendly and knowledgeable staff, fast delivery times, thoroughly recommended.
Everything worked well but long pickup window
Everything worked well. However, the 8 hour window for pickup is far too long. There's no reason why a smaller window can't be communicated on the day!
Very satisfied
Very satisfied with the friendly, efficient and reliable service I received.
Good service
It was my first experience and it was successful and the timings were punctual. The most important thing is to follow the instructions sent in the email
Wrong bag delivered! Pick up date was changed unexpectedly
Pick up date was changed unexpectedly. Wrong bag was delivered which belonged to another customer and gave me a huge hassle to get my bag back.
Quick delivery and service
Quick delivery and service! Everything arrived intact. Very happy.
Game Changer
The convenience of sending extra luggage ahead instead of dragging it onboard was a game changer.
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