Euromart UK Reviews 

108
TrustScore 2.5 out of 5

2.4

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Rated 5 out of 5 stars

I am from Bulgaria and this company have a really good employess working in Bulgaria by a mistake i put wrong address and also i made the same order 2 times but they're representative give me a call t... See more

Rated 1 out of 5 stars

Don't fall for it!!! Euromart is a seller that operates in every country. In every country they have a nice website and Facebook page in the language of the country, which makes it seem as if the... See more

Rated 1 out of 5 stars

I had a horrible experience with this faceless company called Euro mart. The shoes I bought was supposed to be black for my job but I was delivered blue, the texture was the fake St I've ever seen. To... See more

Company replied

Rated 2 out of 5 stars

I've placed my 1st order. So far so good. However after seeing these reviews I am extremely concerned I regards quality and contacting anyone if I am not happy and require a refund. I really hope... See more

Company replied

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2.4

Poor

TrustScore 2.5 out of 5

108 reviews

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2.4

All reviews

(108)

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Rated 3 out of 5 stars

Happy but disappointed

I was surprised to receive my first order in a couple of days. However, wasn't too happy with the second order because of the delay in dispatching my my order. I would have appreciated a response of out of stock when I ordered. On the whole, it wasn't a bad experience.

September 6, 2022
Rated 1 out of 5 stars

not delivered,

bought a pair of shoes on May 14th, till May 25th did not get any response, call on WhatsApp and emailed but no response, luckily paid via pay pall, so contact pay pall, get response, then got refund, and email me sorry it's is out of stock, how out of stock product they can sell, looking fake website, or selling fake items, because not responding, even later they removed Pay pall, pls don't buying anything from euromart,

May 25, 2022
Unprompted review
Rated 1 out of 5 stars

Red Flag, buyer beware

I had a horrible experience with this faceless company called Euro mart. The shoes I bought was supposed to be black for my job but I was delivered blue, the texture was the fake St I've ever seen. To make things worse, there is no way to contact them to complain, the WhatsApp number given is never responded to. That was my last purchase from them.

August 15, 2022
Euromart UK logo

Reply from Euromart UK

Dear customer,

I'm sorry to hear about your experience with us and that you were having problems contacting us.

Please note that we do not communicate via Whatsapp so the best way to contact us is either via email at cs@euromart.co.uk, or via the chatbot on our website.

We would like to look into this case more closely - please can you contact us via one of these channels, providing your order reference and we'll be able to respond to you.

I hope this helps

The Euromart UK Team

Rated 1 out of 5 stars

Cheap and nasty trainers - such bad customer service also

The aspects of the case did not concern you at all - we could return within the 14 days but you declined - it was 10 working days - therefore my comments will stand as you were totally unreasonable
We needed to return trainers that were within 14 days and they were faulty which I omitted to add in my original request to return. The company will not refund us and I feel people should know not to buy and I wish I had looked at so many negative comments on here before making the purchase.

August 9, 2022
Unprompted review
Euromart UK logo

Reply from Euromart UK

Dear Marsha

We have located your order and reviewed your request to return goods and unfortunately as your request was made outside of the 14 day cancellation period, we won't be accepting the goods back.

We understand your frustration that your request to return goods have been declined. While we may make exceptions under extenuating circumstances, we endeavour to handle customer disputes as fairly as possible and the best practice to doing so is to adhere to the policies set out on our website.

Please kindly note that your request to return goods was not declined on the premise that the goods were faulty. As no faults were declared at the time of your request, they were not considered as part of our decision to decline your request.

We believe we were reasonable with the handling of this case but if you could share with us the aspects of this case where you believe the handling was incorrect or unfair then this would be greatly appreciated.

The Euromart UK Team

Rated 1 out of 5 stars

Wrong colour

When the shoes arrived they were the wrong colour....the box was labelled correctly but the shoes were red instead of brown. I kept them as the returns process to Bulgaria looked complicated and may have cost me money?

July 29, 2022
Rated 1 out of 5 stars

Grand polo trainer looks good in…

Grand polo trainer looks good in picture was £110 now £32 wow. well I know it's not a real one but wasn't expecting it to be that bad looks plastic smell plastic ordered size 8.5 received size 9 . I will use it when I do my gardening fake fake fake

July 21, 2022
Unprompted review
Rated 3 out of 5 stars

Just awful

Been a bit sceptical about this but my husband really wanted to try it so he ordered a pair of polo shoes ! Not sure if they r original or not but the quality is awful! The sole is glued horrible, u can see the glue all over and spaces and stitches coming apart, extra holes next to stitches ….just horrible !

July 20, 2022
Unprompted review
Euromart UK logo

Reply from Euromart UK

Hi,

Thank you for your feedback. Please can you contact us in relation to this matter and we'll carry out an investigation and provide a response.

You can contact us either via email at cs@euromart.co.uk or via the chatbot on our website at www.euromart.co.uk.

The Euromart UK Team

Rated 2 out of 5 stars

I bought a pair of walking boots 5…

I bought a pair of walking boots 5 months ago and the souls are falling apart my right boots has a big hole in it and the inside fell apart as well so now I do not have a pair of boots to wear at all all I'll say communication to the company now I've just got to wait 24-hours to find out what's going on the boot cost me £39 half price my replacement shoes that I bought from Euromart are showing the sides after shoes I start to come away now now

July 10, 2022
Unprompted review
Euromart UK logo

Reply from Euromart UK

Hi Stephen,

Thank you for your feedback.

Sorry to hear that the item you purchased from us were defective.

We have located your order and responded to your enquiry. Please rest assured that we will handle customer enquiries in the fairest possible manner.

The Euromart UK Team

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