I'm getting worried about my money on my account at EPB. They have been putting the day of transfer off every two months since almost a year now. Now the Support Center doesn't even work in the a... See more
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Terrible service. Onboarding is a nightmare, took weeks. Then when you're onboarded, literally every transaction has to be checked by a human. If every transaction does not line up with wha... See more
Company replied
My account has been blocked since February and nobody in this bank wants to solve this problem. they just send me the stupid message "Updated eBanking Case - 20060300064V A Compliance and Regulatory... See more
Company replied
Mart van der Leer the Senior Onboarding Specialist who is helping me with my account set up has been very helpful. Despite we are under-lock down, working from home during COVID time, he has been able... See more
Company replied
Company details
Information provided by various external sources
Euro Pacific Intl. Bank Inc. is a licensed international bank offering individual and corporate bank accounts, a wide array of investment products, and more. Our mission is to provide modern, online banking products with sound banking principles, which is why we launched Full-Reserve Banking. This means that we operate on full liquidity, full capitalization, and zero loans. Since 2012, we've served thousands of customers in over 140 countries.
Contact info
53 Palmeras St, 10th Floor, 00901, San Juan, Puerto Rico
- +1 888 527 4041
- info@europacbank.com
- europacbank.com
Mart van der Leer the Senior Onboarding…
Mart van der Leer the Senior Onboarding Specialist who is helping me with my account set up has been very helpful. Despite we are under-lock down, working from home during COVID time, he has been able to provide his professional service and advise promptly. He took his time to understand my banking need and explained to me step by step how it needs to be completed . Well done. It has been a pleasant onboarding experience
May 22, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
great and immediately help from Amanda
great and immediately help from Amanda, She takes all the time we need, very patient and professional.
May 19, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Thank you for patient assistance
Thank you for patient, well-informed and successful assistance!
May 14, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Very friendly and competent advice
Very friendly and competent advice! Thank you very much!
May 10, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
easier than expected
very good and competently customer service, nice contact
May 4, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Excellence!
High efficiency in corporation Banking services; Excellent trading conditions in MT-4.
May 2, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Kishana provided valuable assistance…
Kishana provided valuable assistance and stayed with me on the phone while I completed an online transfer.
She was very clear and concise with instructions. and has a great telephone manner. It was a pleasure to deal with such a professional lady!
P.W.
April 24, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Thank you
Joy, was knowledgeable, happy and great to deal with. Thank you
April 23, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
I am really happy with everything
I am really happy with everything. Your Mr. van der Leer was able to answer every questions. All other employees working at that case in the background I want to say thank you, too.
April 23, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Excellent explanation!
April 23, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
great service
great service, great assistance for a detailed overview and introduction of the banking, very nice and kind contact. would recommend this for everyone
April 22, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Very good offshore bank
The staff is very nice and helpful. The registration worked without problems. The user interface is very clearly arranged. The Euro Pacific Bank is a bank I can recommend to everyone.
April 22, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Very good customer-oriented support!
Very good customer-oriented support!
Very extensive options for the accounts.
Definitely recommendable!
April 20, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Great service
Great service, staff were very helpful in answering my questions.
April 17, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
This bank is like Hotel California
This bank is like Hotel California, once you check-in you can never leave….An update on previous experience, despite been optimistic, it is not just getting any better. Seriously save yourself the pain of having to deal with this bank. Been a customer since 2013 and going to now close my account down. When first opened the account was gold star service personal banking experience, totally rated it. Now they customer service has gone down the toilet along with their incompetent compliance dept.
#1 Their customer services does not respond to messages, I have had to chase now twice for a response to online messaging since the 23/03 concerning currency conversion shortfall – what I was quoted and received was £350 short, yet still no response today on the 02/04.
#2 Often have to chase multiple times for a response to urgent messages and escalate to CSM to get any response – as a customer simply don’t have time for this nonsense, especially when paying monthly fees to hold an account at this bank.
#3 Latest fiasco, I tried to transfer money out of the account to UK bank account. I completed transaction to same beneficiary in January without issues. The same beneficiary details was saved on their systems for future transfer. When I executed a transfer again, after waiting a couple of days noted the money was back in my account with a comment that name on transfer needed to match my full name spelt out. I pointed out with a screenshot of my bank account in the UK that beneficiary name was spelt abbreviated on the bank account. Also pointed out to their customer services and compliance that transfer to same account beneficiary (unchanged details) was successful in January and now suddenly there are problems.
#4 In reference to #3 like I said all is good when they hold your money, but when you want to take it out… be aware note feedback from another long term customer here “Claudia Lo Re “ recently posted with same problem. Could not make this stuff up! What makes it worse is because of the delay, I lost an opportunity to buy back into physical GLD in the recent dip/pullback, all because of incompetence beyond measure. Seriously, save yourself the pain. I am just waiting for right moment to pull my money out and swap for physical GLD that is within my control and keep. This bank has become totally unreliable and their mistakes/incompetence costs you money! Think it is time to lodge a complaint to the regulators in Puerto Rico. I should not be losing money because of this banks unreasonable behaviour, someone needs to hold them accountable!
April 2, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for your feed back.
Please note that we were unable to process payments with incomplete account details, the most common being beneficiary details and account number. Strict adherence to the travel rule is required. Unfortunately many European Financial Institutions are not compliant with this US requirement which also applies to all currencies, previously we were manually repairing the payment and doing our own investigations to confirm the missing information on the payment. This was done due to the fact that banks very rarely returned our multiple requests for the missing information . We are no longer able to provide this service. We understand this may cause you an inconvenience but unfortunately we had to consider the delay in doing this investigation cause in processing the payment , this has caused many client complaints. In light of this we will be implementing an industry standard process of immediately returning the payment .
Thank you for your time.
Client Services-Euro Pacific Bank.
The lady was excellent
The lady was excellent, sorted my problem in no time. Thank you.
April 1, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
They are keeping my money
They are keeping my money. I have all my savings with them and they are refusing to transfer my money back to me. They ask documents that I sent 10 years ago already otherwise they wont give my money bacl
April 1, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for your feedback.
Please note that our banking laws requires in order for us to close the account , Compliance must do there regular checks to ensure that there is no pending compliance request in order for us to proceed.
Thank you for your time.
Client Services-Euro Pacific Bank.
Good first impression
Good first impression. Looking forward for future activities.
March 31, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Pretty damn good with password unlock
March 19, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
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