I'm getting worried about my money on my account at EPB. They have been putting the day of transfer off every two months since almost a year now. Now the Support Center doesn't even work in the a... See more
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Terrible service. Onboarding is a nightmare, took weeks. Then when you're onboarded, literally every transaction has to be checked by a human. If every transaction does not line up with wha... See more
Company replied
My account has been blocked since February and nobody in this bank wants to solve this problem. they just send me the stupid message "Updated eBanking Case - 20060300064V A Compliance and Regulatory... See more
Company replied
Mart van der Leer the Senior Onboarding Specialist who is helping me with my account set up has been very helpful. Despite we are under-lock down, working from home during COVID time, he has been able... See more
Company replied
Company details
Information provided by various external sources
Euro Pacific Intl. Bank Inc. is a licensed international bank offering individual and corporate bank accounts, a wide array of investment products, and more. Our mission is to provide modern, online banking products with sound banking principles, which is why we launched Full-Reserve Banking. This means that we operate on full liquidity, full capitalization, and zero loans. Since 2012, we've served thousands of customers in over 140 countries.
Contact info
53 Palmeras St, 10th Floor, 00901, San Juan, Puerto Rico
- +1 888 527 4041
- info@europacbank.com
- europacbank.com
My account has been blocked
My account has been blocked since February and nobody in this bank wants to solve this problem. they just send me the stupid message "Updated eBanking Case - 20060300064V
A Compliance and Regulatory case from Euro Pacific Bank has been updated in your eBanking Support Center with status Pending-CustomerResponse.", and I can’t reply, log in to my account it’s blocked.
September 11, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for your feed back.
Please note that we have been attempting to contact you for some time to routinely update your Operating Agreement as part of our Know Your Customer (KYC) and Customer Due Diligence (CDD) compliance, to better understand your operations and service your account more efficiently. After several attempts we advise your account would be blocked then eventually closed due to failure to respond to the request by the Compliance Department in order to update your operating agreement, as part of the bank’s regulatory requirements.
Please be advise this is part of our policies and procedures to further discuss you can give us a call our number here is 1888-527-4041.
Client Services-Euro Pacific Bank
Online portal is good and easy to use, transfers are SLOW
Online portal is good and easy to use, the challenge is how long inbound and outbound transfers take for to compliance checks. Don't expect instant or fast account balance updates. It is not uncommon for an inbound transaction to take a week.
September 2, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your feed back.
Please note that all incoming outgoing payment has to be reviewed by our Compliance as part of the bank’s regulatory requirements.
Please be advise that information is requested as part of our Compliance policy to ensure that future payments are processed without delay and the wire remains in line with your general operating agreement and general compliance standards of Euro Pacific Bank.
Thank you for your time.
Client Services-Euro Pacific Bank.
Excellent internet banking
Clear and simple process to open the account and the online banking platform is secure and easy to use.
August 28, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Incoming transfer issue
The opening process was great. I had a chat with a specialist and the documents were sent in order and account was opened... no issue.
However the issue came during the incoming transfer over certain amount. It took 1 week from the arrival of the money till it was released to the account due to compliance check. During the time there was little update so I was worried by it.
Having said that, when asked upon the staff did answer my queries both on support cases and the phone so it was not their fault. I only wish the process was a bit more transparent.
August 25, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for your feed back.
Please be advised all questions asked are relevant to the business relationship as we must also understand our clients and all incoming and outgoing payment are being reviewed by our compliance which is part of our policy.
As a regulated financial institution, we are required to ask questions that will help us to understand the activity that will be flowing through your account. This includes the business or economic purpose of your transaction. All transactions must have a detailed reason for the movement of the funds that is clearly understood as being in line with the business activity. You must be able to clearly explain the economic purpose to us.
Client Services-EPB.
Quality service provided
Quality service provided by Jose, he answered all my questions I had in a professional and friendly manner.
July 31, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Deonica reach my out by phone and I…
Deonica reach my out by phone and I didnt answer because I was on shower, she then reached me out by email. Clearly her goal was to solve my problem and its rewarding see a service with this level of commitment to customers. Congrats to manage reach this level of service quality and commitment
July 27, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
I have been a customer in 4 years and…
I have been a customer in 4 years and banking with EPB is very bad cause the work so bad (the leader know and the worker is a "stupid" person who know nothing. The worker must and can´t think bye them self.
July 9, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for your feed back.
To further discuss this matter please give us a call our number here is 1888-527-4041.
Client Services-Euro Pacific Bank.
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
The opening process was very easy and…
The opening process was very easy and Mart van der Leer was extremely helpful. Let's see how it goes in the future, but so far I can say that I am very happy with the services offered by the bank.
July 3, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
I was helped by "Dan"
I was helped by "Dan", he helped me tremendously with starting a new account.
Very professional and neat, compliments!
July 3, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Thank you for the call!
Mart van der Leer was very friendly and patient in answering my questions.
Although I am not very proficient in english conversation I could understand him very well because of his clear pronunciation.
For me the website for internet banking is clearly structured and I think I will be able to use ist without problems.
The conversation about the schedule for that call worked well and simply.
July 2, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
awesome bank thanks so much !
June 25, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Great Service!
Kishanna was a pleasure to work with. She instilled confidence and ease into my daily banking transactions.
June 23, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Mart was very patient and helpful…
Mart was very patient and helpful throughout the sign up process which is made very painful due to government regulations invading our privacy wherever they can. Their website also looks very clean and easy to use. I wonder why they use their own 2FA app instead of the tried and tested Google one though.
June 23, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Creating an account with Euro Pacific…
Creating an account with Euro Pacific Bank was easy and pleasant. I've been guided by one of the employees, smooth sailing.
June 23, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
I thank you for the patient help
I thank you for the patient help. You have found a solution.
Best regards
Cordula
June 23, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Great bank with great service
I recently opened an account and am very satisfied with the service. You take care of all questions, explain all functions on the phone. The account offers many options, e.g. different currencies, credit card and trading. I can recommend this bank.
June 22, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Dan Brezinski helped me open my…
Dan Brezinski helped me open my business account and was very helpful, efficient and always spot on time with calls and everything he did. Dan explained everything very clearly and ensured I understood what was needed. Thank you Dan for your great service and I highly recommend him.
June 22, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Very helpful and responsive
June 19, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
reasonablely priced and excellent service
A wide range of reasonablely priced financial services paired with excellent customer service. I'd recommend EPB any time!
June 9, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
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