I'm getting worried about my money on my account at EPB. They have been putting the day of transfer off every two months since almost a year now. Now the Support Center doesn't even work in the a... See more
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Terrible service. Onboarding is a nightmare, took weeks. Then when you're onboarded, literally every transaction has to be checked by a human. If every transaction does not line up with wha... See more
Company replied
My account has been blocked since February and nobody in this bank wants to solve this problem. they just send me the stupid message "Updated eBanking Case - 20060300064V A Compliance and Regulatory... See more
Company replied
Mart van der Leer the Senior Onboarding Specialist who is helping me with my account set up has been very helpful. Despite we are under-lock down, working from home during COVID time, he has been able... See more
Company replied
Company details
Information provided by various external sources
Euro Pacific Intl. Bank Inc. is a licensed international bank offering individual and corporate bank accounts, a wide array of investment products, and more. Our mission is to provide modern, online banking products with sound banking principles, which is why we launched Full-Reserve Banking. This means that we operate on full liquidity, full capitalization, and zero loans. Since 2012, we've served thousands of customers in over 140 countries.
Contact info
53 Palmeras St, 10th Floor, 00901, San Juan, Puerto Rico
- +1 888 527 4041
- info@europacbank.com
- europacbank.com
Greatest customer service! Outstanding!
Dan and his colleagues have done an outstanding job. They guided me through the whole process of setting up the account in a very nice, gently and smooth manner. All questions answered, he took all the time to help me with everything.
January 26, 2021
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Onboarding EPB
I was pleasantly surprised by the onboarding process - I have never encountered one from a bank before; very professional and considerate.
The process became a bit bumpy due to issues on my side and I am very greatful for the patience from the bank.
It's been a pleasure to deal with Dan Brezinzki, he is very professional and, of no less importance, very easy going.
An idea is to make initial documentation very clear on what is required for a Verified Copy to be valid - maybe even include a mock sample (to avoid "bumps" further down the road :) ).
/Elisabeth
SQL Serverland
January 13, 2021
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Kamisha was very helpful
Kamisha was very helpful, professional and patient when managing all my requests.
December 14, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
My approval process for the bank…
My approval process for the bank account took time because of several translations required; however there was immense support from Mart on several counts which eventually helped me understand the process better. Much appreciate his support.
Look forward to a long term fruitful relationship with your good bank.
December 1, 2020
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Unreliable, terrible customer service
When this bank first opened, it was reputable, seemed reliable and provided very personal customer service. These days, customer service is absolutely terrible and slow, their support portal was updated recently but it's worse than the original system, agents ignore your comments and close your tickets without resolving them, and a wire transfer takes months as they work as slow as molasses and raise roadblocks one by one. I utterly regret opening an account with this bank and I advise you stay far, far away.
November 26, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client.
We do apologize for encountering this issue, we wish to better understand your stay with us.
Kindly give us a call at your earliest convenient so we can further discuss.
Our number here is 1888-527-4041.
Thank you for your time looking forward to hearing from you.
Euro Pacific Bank.
Very co-operative staff
November 19, 2020
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Definitely Excellent
Excellent, kind, and very good support, online banking. Everything is great with this bank and its employees. Liked it so much. I will work forever.
November 18, 2020
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Dan was brilliant and very helpful…
Dan was brilliant and very helpful throughoutthe process. I am looking forward to EPB helping me store my wealth through hard economic times, and also increase my wealth long term with mutual funds.
November 15, 2020
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Very thankful for the warm welcome and…
Very thankful for the warm welcome and detailed briefing on the internet banking portal provided to me by Mart van der Leer.
November 10, 2020
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Yet to have a problem they can't resolve
I can only say good things about everyone at Euro Pacific. If i have any questions or on rare occasions an issue they are always able to help me and advise me and within hours i am back up and running.
thanks to you all and keep up the good work
November 3, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Terrible service
Terrible service.
Onboarding is a nightmare, took weeks.
Then when you're onboarded, literally every transaction has to be checked by a human. If every transaction does not line up with what you have listed in your KYC documentation, they put a hold on your account.
The card provider they use is not reliable. Some transactions get declined for no apparent reason. Been investigating for weeks and they can't come up with a good answer other than, "they say it's working." You have to put everything through their case system, which is a dinosaur.
They saw a transaction they didn't recognise and they closed my account. Good riddance.
Great bank if you're an old, fat, bald, white man.
November 2, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for your feedback.
As a regulated financial institution, we are required to ask questions that will help us to understand the activity that will be flowing through your account. This includes the business or economic purpose of your transaction. All transactions must have a detailed reason for the movement of the funds that is clearly understood as being in line with the business activity. You must be able to clearly explain the economic purpose to us.
Please note that we apologize for any inconvenience caused.
Client Services-Euro Pacific Bank.
Excellent service
Excellent service. They are strict on checking documents etc. so it can take a little bit of time to set up but once you have it it's great.
October 29, 2020
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
fast and correct services I recommend !
October 21, 2020
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Great support
Great support! Although all remotely handled, the support has been really great. From submitting to activation and on-boarding it has been very good. I do recommend to have a small animation for new clients to prepare them for all tasks that are needed to get all activated.
Thanks again!
October 11, 2020
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
I was very happy with Carmen Vidal
I was very happy with Carmen Vidal. She is prompt, very communicative and clear on things.
October 1, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Mart is very good and details in.
Mart is very good and details in..
Mart is very helpful.
September 23, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Mart is very patient and detail in…
Mart is very patient and detail in explaining the online banking facilities :)
September 14, 2020
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
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