I'm getting worried about my money on my account at EPB. They have been putting the day of transfer off every two months since almost a year now. Now the Support Center doesn't even work in the a... See more
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Terrible service. Onboarding is a nightmare, took weeks. Then when you're onboarded, literally every transaction has to be checked by a human. If every transaction does not line up with wha... See more
Company replied
My account has been blocked since February and nobody in this bank wants to solve this problem. they just send me the stupid message "Updated eBanking Case - 20060300064V A Compliance and Regulatory... See more
Company replied
Mart van der Leer the Senior Onboarding Specialist who is helping me with my account set up has been very helpful. Despite we are under-lock down, working from home during COVID time, he has been able... See more
Company replied
Company details
Information provided by various external sources
Euro Pacific Intl. Bank Inc. is a licensed international bank offering individual and corporate bank accounts, a wide array of investment products, and more. Our mission is to provide modern, online banking products with sound banking principles, which is why we launched Full-Reserve Banking. This means that we operate on full liquidity, full capitalization, and zero loans. Since 2012, we've served thousands of customers in over 140 countries.
Contact info
53 Palmeras St, 10th Floor, 00901, San Juan, Puerto Rico
- +1 888 527 4041
- info@europacbank.com
- europacbank.com
Very helpful discussion and run through…
Very helpful discussion and run through of how to use account. Thank you Mart.
May 26, 2021
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
The account opening process was very…
The account opening process was very straightforward and clear while not compromising any protocols. Highly appreciated. Honestly, I have received very good guidance from Dan Brezinski. very nice personal approach and very clear on attention to the details. Thank you Dan.
May 20, 2021
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
I managed to open my corporate bank…
I managed to open my corporate bank account with success and I now have a great setup to build on. The process was a bit long and I did not receive a lot of updates but we got there in the end and I also believe the current processes and timelines are impacted by Covid and what is going on in the world. Thanks to EPB for trusting me as a client!
May 20, 2021
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Mart from Europacific bank was…
Mart from Europacific bank was extremely helpful. I also must say that I love their UI - the cleanest and easiest I've seen in a bank so far.
May 18, 2021
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
All good
It takes a little time to create an account but the staff will help and guide you through the process.
May 4, 2021
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
So far everything is perfect
So far everything is perfect.
Mart has helped us with every step and we are very satisfied.
Kind Regards,
April 27, 2021
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
I made a telephone appointment with
I made a telephone appointment with Kamisha Antoine
and she very quickly solved my problem. Very satisfactory service.
April 23, 2021
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
excellent communication and agreement…
excellent communication and agreement only during the time of account opening
April 20, 2021
Unprompted review
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
full reserve bank, solid banking
I had an ok experience opening a personal bank account. I went trough the compliance process, plus two phones calls with the on boarding specialist and it was done.
The only 2 things that was not as smooth as I would in order to give a 5 stars are :
First, the onboarding specialist called me twice 20 minutes late, which can be annoying if you're on a thigh schedule.
Second thing, I was reluctant to send my notarized copy of passport to compliance over unencrypted email. Then I took a look at their website where they say clearly : "you can send encrypted email with PGP" then I asked for their public key, but the bank couldn't give it to me. Should be a red flag, but I know most people aren't familiar with that technology, so we found a workaround and everything went fine at the end.
It was a bit frustrating with delays and misunderstanding from both parties, but we are different cultures and it was my first remote bank account opening. I can only recommend this bank as their staff and online banking are okay, plus it's a full reserve bank, which is important to me.
April 16, 2021
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Smooth account opening
The account was opend fast and without problems. Support is friendly and assists with any questions.
April 12, 2021
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Good service
March 24, 2021
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Recommended for offshore companies
Pro: Multi Currency Accounts, Trading account, cooperative Customer Service. Cooperate or private “offshore” account
Con: no deposit insurance, higher transfer Expenses.than usual Banks.
Recommended for offshore companies
March 17, 2021
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Dear Sir
Dear Sir, Dear Madam,
I am very glad to be your customer and your staff help me a lot very efficiency with fast answer.
Best regards,
Kamel
March 15, 2021
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Very good experience with the Euro…
Very good experience with the Euro Pacific Bank, professional and friendly staff ensured a quick handling.
March 11, 2021
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Fraud Department at EPB
Hi all, I have been screwed by an Escrow Agent having a bank account at EPB. I submitted an official request to the FRAUD department at EPB with concrete arguments and official documents for a refund / a recall of my money. Still no answer from them !
March 5, 2021
Unprompted review
Reply from Euro Pacific Bank
Hello,
We appreciate your feedback.
We have completed a widespread search of our records and we were not able to find your account profile so that we could email or call you in order to resolve your inquiry.
Therefore, we invite you to contact us directly at +1-888-527-4041 or complaints@europacbank.com and reference your Trustpilot review.
We will ensure that whatever issues you have been experiencing are addressed and resolved.
Client Services - Euro Pacific Bank
It was overall a good experience
It was overall a good experience. Lots of paperwork and procedures but Dan of Europac bank explained it really well and professionally. I want to hire him for my next company! that's how good he is.
March 4, 2021
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
Very Impressed by Euro Pacific
Since last summer we've been concerned about the current financial state of UK banks. So have been looking for a safe, solid alternative bank. Euro Pacific came highly recommended to us by a very successful friend of ours. We've been very impressed by the help and professionalism of Euro Pacific in setting up our account. And we would highly recommend them to anyone looking for a bank.
February 26, 2021
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
The good reviews below don't reflect my experience
I wonder how this bank has glowing reports !
I have accounts at this bank for two offshore companies, as EPB was suggested by the company assisting me in company formation. From the first day I have had problems with bot accounts - transactions are horrendously slow, and often get rejected - they always blame a third party, and if I can prove otherwise they change their story. Their communications are dreadful - cases are closed at their will, not at their customers. It has become impossible to trust them to perform routine banking operations.
As for logging-in I had problems for months after a Windows update - they continued to claim it was my computer that had the problems, but suddenly the login problems disappeared. I could only get online on an incognito window, needing an SMS each time to get online. I move around a lot, using different internet suppliers so their IP check always causes me extra hassle - another terrible part of their 'non-service'
I strongly suspect positive reviews below to have been placed by bank personnel, not bone-fide customers.
Suffice to say I am looking for another bank with a better reputation
Reply from Euro Pacific Bank
Hello,
We have completed a widespread search of our records and we were not able to find your account profile so that we could email or call you in order to resolve your inquiry.
Update:
You already closed the case, but this has been going on for over a year - refused or cancelled transfers, extreme delays caused by 'covid' in both accounts and on many occasions. If you can't find my cases, I can only surmise that there are many such cases.
Your supposed actions are to prevent money laundering, but payments to my employees, who have accredited profiles or to my suppliers with invoices submitted etc. cannot be laundering money. If you have received the funds from a legitimate source (in my case from known suppliers), then I should be able to spend it any way that I wish, as it is not black, and therefore there is no need to launder it at all. What more is there to tell ?
February 7, 2021
Reply from Euro Pacific Bank
Hello,
We have completed a widespread search of our records and we were not able to find your account profile so that we could email or call you in order to resolve your inquiry.
Therefore, we invite you to contact us directly at +1-888-527-4041 or complaints@europacbank.com and reference your Trustpilot review and we will ensure that whatever issues that you have been experiencing are addressed.
Client Services - Euro Pacific Bank
Mart and Euro Pacific have been…
Mart and Euro Pacific have been brilliant. The compliance is somewhat indepth, but this is to be expected from a offshore bank. Mart inparticular has been incredibly helpful and profession. Thank you for all your help.
February 3, 2021
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
On time and prompt communication
On time and prompt communication. Really helpful and explanatory.
January 31, 2021
Reply from Euro Pacific Bank
Dear Client,
Thank you for sharing your great experience with us.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to working with you.
Euro Pacific Bank-Client Services-EPB.
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