Euro Pacific Bank Reviews 389

Excellent! Thanks for all personnel during my account opening process.

Very nice people who helped me to get me through the onbording process.

I really appreciate all the support provided over these days to open my account, your help has been the best. I congratulate the customer service area that they have as a company and especially Audrey Juste for her patience and wonderful explanation of all the steps to be carried out. I am more than happy with the help provided.

Process was very smooth and was constantly updated on progress. Very professional

It was a long process opening the account but we always had the best assistance of Rachel. Thank you so much for your support !!!

Euro Pacific Bank closed my account without warning or communication well over a year ago. I found out it was closed only after enquiring about their bank card. I have been a client for 7 years. They say they sent an internal message to my account, but that the system failed to send an email informing me I had an internal message. Twice. There’s no way to check if their is an internal message, as they have locked me out of access to my account. They informed me my account was “closed under liquidation.” Which appears to be jargon for “we have your funds, and we’re keeping them.”

Now, normally if a functioning bank closes your account, they send you your funds. Not EPB. No. They require you to re-open your account, in order to close your account. Even though they have already closed it. So the paperwork begins.

While they state in their communications that email is not secure, and they are not responsible for any damages or loss of data as a result of communications over email with them, they nevertheless require you provide them with highly confidential personal information via email. Tax numbers, social security numbers, etc. There have been concerns raised by journalists over their handling of client data.

Despite major concerns over theft of personal data, I spent over three months trying to regain access to my account and funds. In every instance, when I submitted the data they requested, they came back with escalated demands for further personal information to regain access to my account. They respond slowly, as long as a week may pass. When they rejected a document that was clearly accurate and filled out properly, requesting I submit to them a copy over email for their approval, a tax form, with highly confidential personal information, I began to feel they would just continue to reject or request more of whatever I submitted. I then simply requested they release my funds, which they refused to do unless I followed their processes. In three months, I couldn’t satisfy them. I doubt anything I submitted would finally get me access to my funds.

At this point, I will follow up with them legally, and make clear to any and anyone how this is not anyone you want a relationship with. I believe my funds are possibly gone. They continue to charge me account maintenance fees on accounts they have locked me out of for well over a year, perhaps longer, I have no way to check. I believe this bank, and I use this term loosely, cannot be trusted, and is possibly failing. Highest possible warning advised!

From beginning on, a friendly and professional opening service for my new account. Safe - all documents really checked and clear advice what they need.

Unfortunately it is very difficult to get quick replies to questions sent by e-mail. It may take several day to get a reply :-(

i have been client for 4 years (2017 so far) . fater they complusory close the account off for not clear reasons, i still waiting the balance wire to be settled in my new account after more then 21 days

Deonica provided perfect and professional service.

Very good service. Polite and professional onboarding

It was a relatively easy proccess, with normal and quite acceptable requirements, fulfilled in proper time line.

Great service and very Professional. Thank you

The assistance and guidance provided by John were a sign of high level of professionalism. I was totally satisfied and am 100% sure that the bank will support me 24/7 in the future.

I get appalling treatment.
I used to have a business account with EPB. I closed that business and opened another with a similar name and asked to get the account renamed. They wouldn't do it, so I had to close it and apply for a new account, which was rejected by compliance. My business is in Treasury Management systems consulting, and perfectly legitimate, by the way.
So, I opened a business account elsewhere.
I received a first payment into that new account and paid part of it, €8,000, to my EPB personal account on the 27th July.
EPB decided to reject the payment, which was pretty poor behaviour in the first place, knowing that I have been a customer for over 7 years, but worse than that the money has now disappeared. It is not with EPB and it is not back in the company account. This is 18 days later.
I actually had to pay them to get a copy of the SWIFT rejection message for my bank, but EPB's intermediary is not my new bank's, and it is not their responsibility anyway.
I have opened a new Case in the EPB Support Center, but my guess is that I still have a wait before seeing my own money again.
I have been a client of EPB since January 2014, and they used to be OK. There were problems, but they got resolved. Now, though, I couldn't possibly recommend them. They have caused me so much pain, cost and hassle. Every single thing goes through a clearly too small compliance department, and takes ages. Payments, incoming and outgoing are always a pain, and the constants greed for paperwork is tiring.
I guess it is due to the investigation by the IRS and others that compliance is being ultra-careful, but seriously, that shouldn't mandate the kind of cavalier treatment I have suffered.

-- Edited to add
Trustpilot want me to provide proof of our relationship. Since you are a bank, and I am a customer pretty much any of that is not acceptable to me. I could send them the SWIFT MT202 with reference FT21210S1R8V, but I don't want to.
Seriously, see how many incoming payments of €8,000 you rejected in the last month or so. Most likely, that one is me.

Dreadful experience trying to open an account, excuses ranging from staff shortages, to covid to new employees not trained. Multiple requests for documents that dont exist, measuring the entity against a brokerage website rather than the correct government information!
Very unprofessional and total waste of time and consultants fees to establish account.

Everything was handled correctly and been set up as I wish.

Many thanks for Mart for all his efforts

Very thorough process but friendly and helpful staff. Was a great experience opening a bank account with EPB!

Very nice onboarding experience

We had a very pleasant experience setting up a corporate account. The onboarding was excellent and customer support is fast.

Well it was ok while it lasted, I've been trying to close my corporate account since the 10th of May, I haven't heard a peep from them. Shocking service, I'm really concerned now they won't be returning my cash. Not looking good guys.