Timely. but damaged packaging when delivered. The item was(part) protruding all the boxing and I am unable to confirm any damage until the part is fitted by a Mecanic! Needs more care with protectin... See more
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Lots of negative comments on here but to be fair - I ordered parts on the 6th June and I received them on the 10th. - parts where 50% cheaper than what JLR where asking. I did check with the original... See more
Company replied
My Honda mirror arrived quite quickly, well package. Excellent service and product. Don’t be put off by the fact that it is shipped from Germany , probably took the same amount of time ( 4 days )as o... See more
Company replied
I needed a spare/replacement lower water hose for my admittedly ancient Citroen and Euspares had one...hooray! The item was listed as "new" and when it arrived a few days later, it was indeed "brand n... See more
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Company details
Written by the company
ⒺⓊ Spare parts order cheaper online │ High quality original and identical auto parts with free delivery over £140 │ Go to SHOP!
Contact info
United Kingdom
- trust@euspares.co.uk
- euspares.co.uk
I was supplied a faulty MAS air sensor…
I was supplied a faulty MAS air sensor which failed after 2 days while driving to Spain. I have been passed from person to person and they are making it very difficult to receive a refund.
I would NOT recommend using this company.
Unfortunately, your comeback is untrue, according to law The services and supply of goods act 2003. You are the supplier, therefore my complaint is with you and not the manufacturer.
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July 21, 2020
Unprompted review
Reply from Euspares
Dear Customer,
Thank you for your feedback.
We would like to sincerely apologize in advance for any inconvenience caused by the purchase of our product. The cases of installed parts can only be considered by manufacturer. Only during the investigation manufacturer can make a decision, whether part was faulty, installation was done not properly or indicate other reason that led to defect of part. The decision is made by manufacturer. We always do our best to help our customers prepare all related documents to speed up the process and to increase chances of successful warranty. Please accept our sincere apologies for the inconvenience. We would be very happy to be more helpful for you and change your opinion about our service.
Best Regards,
Euspares Team
Great price and delivery time was…
Great price and delivery time was better than expected.
July 15, 2020
Unprompted review
Quick delivery and item as described
July 9, 2020
Unprompted review
Do not trust the website
Do not trust the website for the correct size of wheel trims. Then when you query it after 14 days they wash their hands of it
Not impressed
July 2, 2020
Unprompted review
Reply from Euspares
Dear Customer,
Thank you for your feedback.
We are sad to know that you were not satisified with your purchase.
Unfortunately, the return period for the order has passed, so we couldn't accept the return of items.
The wheel covers you chose have no other specifications but that they fit wheel diameter of 15 inches. We are quite surprised that they didn't fit your car. Please contact us with detailed information on trust@euspares.co.uk, and we will investigate the issue.
Best Regards,
Euspares Team
Complete omnishambles.
Complete omnishambles.
Parts took 11 days to arrive. Gaskets had been folded (!) to fit into too small a box and so were useless. Customer services have not yet refunded value of damaged gaskets, laughably claiming one of them was recoverable.
May 18, 2020
Unprompted review
Reply from Euspares
Dear Customer,
Thank you for your feedback.
We are sorry to know that your purchasing experience wasn't perfect this time. As we checked, our customer support has informed you about the refund for the damaged part. We are sorry for the inconvenience and will be happy to be helpful for you in future.
Best Regards,
Euspares Team
I bought a dipstick for my van from…
I bought a dipstick for my van from them using their drop down menu where you select your vehicle and the part you want and one would assume you would then get the correct part!
They refuse to accept responsibility and insist they will not pay for the return postage, I have tried explaining that I bought the item that they said was for my Van but they will not engage in a discussion about this its almost like you are speaking to a bot! They 'kindly' offered to refund the cost of the dipstick if it was still sealed within its original packaging AND the original cardboard box it got delivered in! I did not realise they was based in Germany and under their conditions it is not worth sending back!
I would avoid buying from these, they send out the wrong parts regularey apparently and their customer service is abysmal!
April 23, 2020
Reply from Euspares
Dear Customer,
Thank you for your feedback.
We are sorry to hear that you are not satisfied with the level of service received, even though we have offered you a solution. Also we tried to contact you through Trustpilot for a contact information to be able to reconsider your case. With regret, we haven't received a reply from you. Please, feel free to contact us via trust@euspares.co.uk, we will be glad to be helpful for you.
Best Regards,
Euspares Team
Good quality shame about the deception
The sump pan is good quality and a really good price. It took 10 days from order to delivery but to be fair that was over Easter and the Coronavirus so they’re forgiven - just.
They use a co.uk web address and a UK phone number but are based in Germany. Is there any need for deception. Having said that had I realised I probably would have moved on.
April 16, 2020
Unprompted review
It simply works!
February 13, 2020
Unprompted review
Excellent value for money parts
Excellent value for money parts, followed up by second to none customer service, I will use this company again.
February 13, 2020
Unprompted review
Item arrived and fits perfectly
February 2, 2020
Unprompted review
Arrived on time and fitted fine.
January 30, 2020
Unprompted review
This is a German business trading as a…
This is a German business trading as a .co.uk website and using a UK phone number. The door mirror sent to me was not the correct part for my model of vehicle as, unlike the original, the mirror glass was not heated. When I complained, I was told that I should have checked the OE number on the website prior to placing an order and that I would be given a refund only upon safe receipt of the incorrect part back in Germany, returned at my expense. I bought a compatible heated mirror glass from a UK supplier as this was cheaper than returning the whole mirror to Germany. I shall never use euspares.co.uk again.
January 30, 2020
Unprompted review
Reply from Euspares
Dear Customer,
Thank you for your feedback.
We are sad to know that the spare part didn't fit your car.
The car manufacturers do make changes to certain parts over the life of a vehicle. It's difficult when it's a popular model that has many variations. OEM verification gives you almost 100% guarantee that you are ordering the exact part you need.
We strongly recommend all our customers to contact our customer support service before placing an order to ensure of the compatibility of any part that you order. We will check the detailed data of your car ,and by that way you can be assured that you will be getting the correct part.
Best regards,
Euspares team
had exactly what I was looking for
had exactly what I was looking for, website very easy to navigate and quick delivery
January 30, 2020
Unprompted review
Uninterested
The seal set was ordered on a Wednesday to come from Berlin and was not reportedly delivered until Monday. Trouble is if DHLI make a delivery to a wrong address, they have already finished their job and will help no further in providing the proof of location. EUSpares on the other hand show willing in email by suggesting I canvas the neighbourhood to find the parcel. The delivery was not free!
It was found apparently at someones door in another street when they returned from holiday a couple of days later, and they brought it round to me by reading the clear address.
Then the seal set itself was billed according to the website to repair my brake master cylinder, and in the main I used the seals to replace the old fluid seals despite looking quite different in form though right by diameter but it lacked the main seal for jointing cylinder to intensifier, with an excess of seals that were not needed. Not very specific.
During the event, I had no idea of when the parts would arrive or if they would fit, so I was forced to buy a new master cylinder and fit it to meet deadlines. Overall most disappointing.
October 11, 2019
Unprompted review
Reply from Euspares
Dear Fred,
Thank you for your feedback.
We are sorry that your purchasing experience wasn't perfect this time. We have investigated your case and tried to find a best solution for you.
We appreciate your opinion and we will be glad to be more helpful for you in future.
Kind regards,
Euspares Team
Quick service and value for money.
October 5, 2019
Unprompted review
Well package excellent price
Well package excellent price, delivery was longer than expected.
October 5, 2019
Unprompted review
Easy order
Easy order, with support to identify the correct variant due to the range available. Will use again ++
October 4, 2019
Unprompted review
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