Timely. but damaged packaging when delivered. The item was(part) protruding all the boxing and I am unable to confirm any damage until the part is fitted by a Mecanic! Needs more care with protectin... See more
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Lots of negative comments on here but to be fair - I ordered parts on the 6th June and I received them on the 10th. - parts where 50% cheaper than what JLR where asking. I did check with the original... See more
Company replied
My Honda mirror arrived quite quickly, well package. Excellent service and product. Don’t be put off by the fact that it is shipped from Germany , probably took the same amount of time ( 4 days )as o... See more
Company replied
I needed a spare/replacement lower water hose for my admittedly ancient Citroen and Euspares had one...hooray! The item was listed as "new" and when it arrived a few days later, it was indeed "brand n... See more
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Company details
Written by the company
ⒺⓊ Spare parts order cheaper online │ High quality original and identical auto parts with free delivery over £140 │ Go to SHOP!
Contact info
United Kingdom
- trust@euspares.co.uk
- euspares.co.uk
Awful
Awful, bough a new headlamp for my car from their UK website and they sent me the EU left hand drive lamp. Of course I only figured that out once the light was mounted! No replacement or refund offered.
May 16, 2021
Unprompted review
Reply from Euspares
Dear Mr Di Prima,
Please be informed that on the website we have the confirmation that we are based on Germany and at the part description page you can check the side of the traffic that the part is suitable for.
Kindly contact us on trust@euspares.co.uk and we'll look into the issue occurred.
Looking forward to hearing from you.
Best regards,
Euspares team
Very bad service
So far, it has taken 22 days since placing an order for a small part which I am sure was in stock. Despite 3 emails from me, and cursory responses from euspares, I still do not have my part. It may be their fault, or the courier, but they are responsible for very poor service. I’m not convinced their staff take ownership of the problem, just fob off with a few pointless words.
May 12, 2021
Reply from Euspares
Dear Anthony Jones,
We apologize for the inconvenience caused.
The delays occur due to the transportation limitations at the borders and from our side we do our best to speed up the process. Due to the situation with COVID-19 at the borders, drivers undergo an additional control, which often leads to significant delays.
Please, get back to us on trust@euspares.co.uk with your order details.
We'll look into the issue occurred and we'll be happy to improve our service for you.
Looking forward to hearing from you.
Best Regards,
EUSpares Team
PLEASE DO NOT ORDER FROM THIS COMPANY
I've had a terrible experience with this company yes there prices are low how ever there delivery time and customer service are terrible they have charged me for my parts and now 2 weeks in no parts. I spoke to customer service there telling me my parcel has been lost that's a lie I believe my parcel was never sent I needed the parts as my car is broken down I'd rather pay more money in the UK then use this company ever again. I wish I had read the reviews before ordering! Also this company is part of Auto doc they claim there in the UK and have a .co.UK website and a UK number but it's a foreign company auto doc has such bad reviews .
May 10, 2021
Reply from Euspares
Dear Daniel,
We are sorry for delay in delivery of your order.
The information about our company is available on our website in a Company section: https://www.euspares.co.uk/company
Due to the current restrictions and transportation limitations as a result of the COVID-19 crisis, delivery delays may occur.
As soon as the order left our warehouse, you received an e-mail with confirmation of dispatch and tracking number. By this tracking number you will be able to track the package location at any time. If you have any questions, feel free to contact us.
Best regards,
Euspares team
Kind of nervous as I'm yet to receive my package
Update #2: So I am annoyed for the fact that EUSpares tried to flag this review claiming this was a in-genuine experience. Trust pilot has requested I email all documents and as such I have submitted accordingly from day I paid for my order, the lengthy processing and fact for not having the car part in stock even though their website indicated it was in stock, to the shipping delays from in which two couriers seemed to have been used. The last courier that handled my packaged indicated it was delivered but in fact it was delivered 3 days later than posted on their tracking website. Good thing I left this review at 3 stars despite giving a first update of finally receiving the part a whole month later. I am however tempted to turn this into a 1 star given the unnecessary flagging.
Update: Part has finally reached on April 29th 2021. Thank you Euspares.
I inquired about a right axle for my older model Volvo XC90 which the company said they have in stock and would fit my model.
Paid for order on 31st March, there was a delay of two weeks stating they're getting it from their supplier, then claimed it was shipped on the 16th April.
I received two shipment notifications from the GLS Group one from Parcelforce (not sure if its the same package handling company or joint of some sort) it states that my package has been delivered on the 26th April 2021 in Aldershort but there is no other notifications if this is going to be forwarded to my address stipulated in my order in Egham, Surrey, England.
I really needed this part for my car so I'm praying that it actually is going to be delivered to the correct address as i placed in my order. It's the 27th April 2021.
Waiting for some sort of update on the courier page for any indication whatsoever now.
April 27, 2021
Reply from Euspares
Dear Jenny Lin,
We bring our sincerest apologies for the inconveniences caused.
The delays occur due to the transportation limitations at the borders and from our side we do our best to speed up the process.
Please contact us on trust@euspares.co.uk and we'll look into the issue occurred.
Looking forward to your soonest response.
Best regards,
Euspares team
Looking forward to your soonest response.
Best regards,
Eurspares team
Not great at all
Not great at all, took too long so I had to get a part from somewhere else. Can't send it back cause I'd have to pay loads for postage.
March 22, 2021
Reply from Euspares
Dear Mr Shillabeer,
We regret we made you face any inconveniences.
Kindly be informed that you have a Safe Order Option in your order which means that the back delivery is made at our expense.
Please note that our manager will contact you with return details and we sincerely hope you'll revise your opinion on our services.
Your response is highly awaited.
Best regards,
Euspares team
Avoid if possible
German company. Parts arrived wrong.. when asked, they said I should have type my reg in to get correct part... I told them i had done. They then told me that feature doesnt really work and i should have type my VIN into the system. They will only accept the return for a refund if i pay the return cost. (they will not reimburse me either). They said I should have bought insurance that cover me for if they send the wrong part.. As i hadnt. Its my fault and they wont help. Unless I pay for a return for a part they sent that is not as described. The return cost would outweigh the refund amount... So im stuck..
March 12, 2021
Reply from Euspares
Dear Mr Lamb,
We bring our apologies for the inconveniences caused.
Please note that we have the confirmation that we are based in Germany:
https://www.euspares.co.uk/company
Kindly be informed that you can always contact our customer support service in order to confirm the compatibility.
Besides, the Safe Order option gives you a possibility to return the parts back to us at no expense for you.
Please contact us on trust@euspares.co.uk and be assured we'll make a decision in your favor.
Looking forward to hearing from you.
Best regards,
Euspares Team
German supplier
Beware. This is a German company masquerading as a UK supply. I was caught out and only realised after I had paid. Parts took 3 weeks to arrive, didn’t fit despite being recommended for the make model and year? Returned the part using Royal Mail. Finally received a refund 8 weeks after I had first placed the order. I would not use these people again. In addition, they have a few other co.uk websites, UK telephone numbers as well, all the same company.
March 11, 2021
Reply from Euspares
Dear customer,
We are sad that your purchasing experience wasn't perfect this time.
Our location and information about our company are always available on our website in a company section: https://www.euspares.co.uk/company
Please note that the selection by make and more is not the most accurate. The final check for compatibility is possible only with the help of the OEN (Original Equipment Number). The descriptions of our products contain their technical specifications and OEN references to guarantee their compatibility with a certain vehicle. Before placing an order, you should check the OEN indicated in the description of the item. If you have any difficulties, feel free to contact our support team. We will make the detailed check by your car data and VIN/chassis code.
In case there is anything else we can do for you, do not hesitate to contact us.
Best regards,
Euspares team
Parts arrived promptly great packaging…
Parts arrived promptly great packaging just what I ordered would recommend
March 4, 2021
Reply from Euspares
Dear Karl,
Thank you for your kind feedback.
We're happy to know that the parts ordered have met your expectations.
Best regards,
Euspares team
no problems with delivery 2020
no problems with delivery ,Good value...Not sure where in europe they send from but its a uk website , so delivery time was a little longer , this was before brexit so I dont know what deliverys and pricing is going to be like now,
February 18, 2021
Reply from Euspares
Dear Garry Kenzitt,
Thank you for your positive feedback.
We are located in Germany and deliver car parts all over the world.
For now our British customers don't have to pay any customs fees. The price of delivery stayed same and we still offer delivery free of charge on big orders.
If you are looking for high-quality spare parts at attractive prices, please send us your car data (make, model, year of manufacture, VIN/Chassis number) and a list of needed spare parts. We will select the best ones for you.
Best regards,
Euspares team
Everything was perfect.
February 10, 2021
Reply from Euspares
Dear Jesper,
Thank you for your review!
Glad to be of service.
Best regards,
Euspares team
Satisfied
Absolute rubbish , I ordered on the 6th january, 2021, received an email the day after the part is packed and ready for shipping, it didn't move from that status for 2 weeks, then its with the shippers,near Potsdam in Germany, no movement, tried contacting Euspares by phone, number not connecting, I have had to buy the parts in the UK, as I need my vehicle on the road, not waiting for excuses to why they aren't here, 20 days and no notice at all,
I have been contacted by Helgar Reiser the Customer Service Manager, who explained the situation with the delivery company being stopped from being exported by the state, under their Covid restrictions, I have been given a full refund and the order cancelled 👍. Thanks Helga for your assistance
January 26, 2021
Unprompted review
Reply from Euspares
Dear Mr Beswick,
Thanks for the review.
We are very sorry for such a frustrating experience. Please provide your order details at trust@euspares.co.uk and our quality department will take your case for consideration.
Best regards,
Euspares team
2003 Renault master heater matrix
Good quality product from Germany quick and easy to order hassle free half the price compared to other sites very pleased will definitely use euspares again
January 15, 2021
Reply from Euspares
Dear Customer,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Best regards,
Euspares team
very quick delivery
January 15, 2021
Reply from Euspares
Dear Graham ,
Thank you for review!
Punctuality is extremely important to us, so it's brilliant that your spare part arrived on time.
Thank for choosing our service.
Best regards,
Euspares team
AVOID EUSPARES LIKE THE PLAGUE
Turns out that euspares are a subsidiary of the terrible german company “autodoc” and as a result the customer service and care are non existent. 4 weeks after placing my order nothing has arrived, after requesting an update i was told “heres the couriers number ask them” dont be tricked by the .co.uk website. This is the third time ive had issues with this awful excuse of a business. AVOID LIKE THE PLAGUE!!
January 7, 2021
Unprompted review
Reply from Euspares
Dear Mr Weston.
We bring our apologies for the inconveniences.
Currently the delays occur due to the COVID-19 crisis and to get a more precise information on the location of the package please provide us with your order number or contact us directly on trust@euspares.co.uk.
Be assured that we will do everything to get your order delivered as soon as possible.
We are looking forward to your soonest reply.
Best regards,
Euspares Team
Reply from Euspares
Dear Bernatavicius Giedrius,
Thank you for your 5* review!
Glad to be of service.
Best regards,
Euspares team
Easy to deal with
Easy to deal with. Transaction completed quickly and item delivered promptly and exactly as described.
November 23, 2020
Reply from Euspares
Dear David,
Thank you for the kind words. We are glad to hear that you had such a great experience with our products and services. We will be glad to see you again among our clients.
Best regards,
Euspares team
Easy purchase and quick delivery.
November 12, 2020
Spares and care.
Good prices on a great range of products, postage costs could be a bit cheaper.
October 17, 2020
Part not delivered, no refund offered
Part not delivered, no refund offered.
Ordered a part in early August. Parcel was not delivered. Contacted company on numerous occasions to which they replied they were "investigating." Have now not heard from the company for over 6 weeks regarding their "investigation."
September 28, 2020
Unprompted review
Reply from Euspares
Dear customer,
Thank you for your feedback.
We sincerely apologize for the issue occurred during delivery of your order. Unfortunately in cases of lost parcels we depend on cooperation with delivery company, and sometime we have to wait for the information about the package.
Your opinion is very important for us and we will be happy to save your loyalty. Please describe the details in a letter to trust@euspares.co.uk. Your case will be referred to the quality control department and reviewed as soon as possible.
Best regards,
Euspares team
Satisfied customer
Very fast delivery. Good quality of product. Thank you. I'm sure I will order next time if I need something.
August 14, 2020
Unprompted review
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