Evelynandrose Reviews 

228
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Appalling 'service' They took my money and did not deliver what I paid for. No communication whatsoever other than to promote what they sell and to say that the item will be arriving! They even ema... See more

Company replied

Rated 5 out of 5 stars

I recently bought some very sweet and original gold butterfly earrings from your website that are a perfect present for my mother who paints incorporating butterflies in her designs. Thank you. Please... See more

Rated 5 out of 5 stars

I ordered a headband late on Monday evening, it was the Angelina, and realized the next day that I'd paid for the wrong postage - I needed it for Saturday. No need to worry, the item was despatch the... See more

Company replied

Rated 5 out of 5 stars

I absolutely love their headbands! I got the braided velvet headband in rusty brown for Christmas and I’ve already ordered another one in dark green which arrived today 😃 they are super comfortable t... See more

Company replied

Company details

  1. Fashion Accessories Store
  2. Headwear Store
  3. Jewelry Store

Information provided by various external sources

Beautifully Designed Headwear and Jewellery.


Contact info

3.9

Great

TrustScore 4 out of 5

228 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(228)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Appalling 'service'

Appalling 'service'
They took my money and did not deliver what I paid for.
No communication whatsoever other than to promote what they sell and to say that the item will be arriving!
They even emailed me to ask what I thought of their non-existent service.

September 20, 2025
Unprompted review
Evelynandrose logo

Reply from Evelynandrose

Hey Anna,
Assuming you’ve mixed up companies here as we don’t have an order from you and we’ve not sent marketing emails for a long time! We’ve had it before where we’ve been mistaken for an Australian company. I’ve requested information but this review is not for us and will probably be deleted by Trust Pilot shortly.

Rated 5 out of 5 stars

Great product

Such a beautiful headband at a great price, delivered quickly and in beautiful packaging! Highly recommended.

September 17, 2025
Rated 1 out of 5 stars

I have tried to contact them several…

I have tried to contact them several times for a return address so I can send back the headband that doesn't fit me and j have had no reply

April 5, 2024
Evelynandrose logo

Reply from Evelynandrose

Hi, we have received one email from you (today) to which we responded to within five minutes. Please check your junk mail, the email was sent 11.23am 4.6.24 asking for more information. We have never had any other emails from you regarding a return. Disappointing you have left this review without allowing us a chance to help.

Rated 1 out of 5 stars

Beautiful product but faulty!

Beautiful product (jewelled headband), but faulty. One gem fell off immediately upon trying it on and the neighbouring gems were ever so slightly loose. When I emailed to return, I was accused of pulling the gem off as apparently that’s the only way they can ever come off. I was really looking forward to wearing the headband with my wedding outfit, so I’m not sure what reason I would have to ruin the headband myself. Unfortunately, my need to return was handled very poorly and I would not recommend the company. I was very polite and I understand we don’t live in a perfect world, but the owner clearly thinks everyone is out to get them.

April 22, 2024
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Reply from Evelynandrose

Georgie, thank you for sharing your thoughts on how beautiful our products are, I completely dissagree with your fabrication of our exchange and here is why:

Your order was processed by me directly, all headbands go through a vigorous quality check and the headband you ordered has gems sewn onto the headband, they were not loose and would not fall off unless pulled. You were not "accused" of pulling off the gem, the communication from us stated that it should not have happened as they're sewn on.

Also, we refunded you straight away and didn't require you to send back the product, in order to save you time.

As the owner, I do not think everyone is out to get us, so please do not make assumptions. Thanks again for taking the time to write a review and have a lovely week. Lisa.

Rated 5 out of 5 stars

Great product, Great sale price, Great customer service

Headband arrived and is absolutely stunning - honestly, the pics on their website don't do it justice! I purchased the GAIA headband on sale - the pics online make it seem like it's got a dark grey/black under-silk color, but it's actually a light-grey so really blends really well with all the hardware/diamante! Way better than I imagined in-person. Nice 'heft' to the product without being too heavy to wear, certainly doesn't feel cheap or chinsy like some bejeweled headbands can be. Also, my shipping advice included an incorrect tracking code - once I alerted e&r to the issue, Lisa responded in under an hour with correct details and reassurance all was in process for arrival. Great product, great customer service.

January 23, 2024
Unprompted review
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Reply from Evelynandrose

Thanks so much for leaving such a glowing review! Really helpful for us. Enjoy wearing your Gaia headband xx

Rated 3 out of 5 stars
Evelynandrose logo

Reply from Evelynandrose

Hi Amna, I believe you emailed already regarding a shipment to Dubai? We responded to your email saying we sent this on the 13th October, it is now 3rd November, it shouldn't take this long however Royal Mail won't allow us to put in a claim for loss until 30 days. Please email me us back if you still haven't received by 13th November. Thanks

Rated 1 out of 5 stars

Lovely headbands but incorrect…

Lovely headbands but incorrect Information on the website and a hostile response when asked about it

August 21, 2023
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Reply from Evelynandrose

Hi Becky.
Sorry that you feel this warranted a 1 star because the website incorrectly stated drawbags were provided. We apologised for this mistake and did not feel we had written anything hostile, apologises if that's how you perceived it. Happy to have a further conversation if so, please email info@evelynandrose.co.uk and not use our instagram DMs as these go into a filter and we don't always see them. Really keen to understand what part of the conversation was hostile, thank you

Rated 5 out of 5 stars

Lovely headband

Lovely headband, fast delivery and packaging ! Highly recommended!

July 29, 2023
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Reply from Evelynandrose

Thanks Audrey for your kind review, much appreciated x

Rated 5 out of 5 stars

Beautiful headband, speedy service

Very helpful, professional and carefully packaged speedy delivery. Beautiful headband. Just as in photo. Not expensive but looked it. For a wedding. Many compliments.

May 22, 2023
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Reply from Evelynandrose

Hi Fiona! So great to hear the wedding was a hit and you got so many compliments :) thanks for the review xx

Rated 5 out of 5 stars

I ordered a headband late on Monday…

I ordered a headband late on Monday evening, it was the Angelina, and realized the next day that I'd paid for the wrong postage - I needed it for Saturday. No need to worry, the item was despatch the following morning & arrival was 48 hours later, beautifully packaged, and the headband is fabulous, can't wait to wear it. It's that gorgeous it's had the approval of both my extremely critical daughters!!! Thank you again

March 23, 2023
Unprompted review
Evelynandrose logo

Reply from Evelynandrose

Hi Valerie, anytime, thanks for your order and hope to see you again soon xx

Rated 5 out of 5 stars

Wonderful hair bands

Wonderful hair bands ! Beautifully made!

January 7, 2023
Evelynandrose logo

Reply from Evelynandrose

Thanks Lorraine for writing a review for us, it really helps our business grow and so pleased you love our products x

Rated 5 out of 5 stars

Hairband

Excellent website,and delivery and product of high quality.

January 17, 2023
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Reply from Evelynandrose

Thanks Elizabeth for your feedback and purchasing from us ;)

Rated 1 out of 5 stars

delayed item and non existent customer service

I received the item much much later. I have contacted you several times to return the item and no one has come back to me yet

December 15, 2022
Evelynandrose logo

Reply from Evelynandrose

Hi Mara, we responded to your return request two days prior to you leaving this review, and we only had two emails from you, the first one must have been missed, apologies for that.

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