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Everest Pharmacy Reviews 

340
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 323 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professionalism, often highlighting their welcoming, patient, and friendly demeanor. The overall service is frequently described as great and efficient. People often receive notifications when prescriptions are ready, reporting timely delivery and collection. However, some people experienced issues with unorganized service, long waiting times, or feeling unacknowledged by staff. A few reviewers also mentioned staff being unhelpful or having poor customer service skills. Additionally, some customers reported problems with incomplete or missed prescriptions, sometimes leading to delays in receiving vital medication.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as cooperative, patient, and... See more

Service

People report positive experiences with service, often highlighting the cooperative, friendly, and efficient... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers reporting positive interactions,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising its reliability... See more

Product

Reviewers highlight ambiguous aspects of product availability and prescription fulfillment. Many customers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Most of the time the pharmacist isn't there so they can't approve prescriptions. It can take a week from ordering on the app for the item to become ready whereas it used to be next day. It seems quite... See more

Company replied

Rated 4 out of 5 stars

Very good pharmacist. Helpful and knowledgeable. However, I had a long wait past my appointment time as they only have 1 consultancy room, and another pharmacist was using it for a consultation with... See more

Company replied

Rated 5 out of 5 stars

As a housebound person who gets my medication in blister packs + other medication & delivered every month, I find the blister packs to be easy to read ie day/time ect & open (I have dexterity is... See more

Company replied

Rated 5 out of 5 stars

Appointment time good , no delays . Premises spotless . Pharmacist very welcoming ,patient and friendly. Put me at ease and explained he procedure after checking my details. He carried out the "less t... See more

Company replied


Company details

  1. Pharmacy
  2. Online Pharmacy
  3. Travel Clinic
  4. Weight Loss Service

About Everest Pharmacy

Written by the company

Everest Pharmacy is one of the fastest growing independent pharmacy groups in the UK, proudly serving communities through more than forty locations nationwide. Our mission is to make high quality healthcare accessible, reliable and convenient for every patient who walks through our doors. Each branch is staffed by a dedicated team of professionals committed to providing personalised care with a warm, community-focused approach.

We offer a comprehensive range of NHS services, including prescriptions, clinical advice, health checks and the Pharmacy First service, ensuring patients can receive quick and effective support without unnecessary delays. Alongside our NHS offering, we also provide a wide selection of private services designed to meet the diverse needs of modern healthcare. These include travel vaccinations, ear microsuction, weight management programmes, private prescribing and specialist clinical services that give patients additional choice and flexibility.

Everest Pharmacy combines traditional community values with a modern approach to healthcare delivery. We continually invest in technology, training and service development to ensure that every patient receives the highest standard of care. Whether you are visiting us for routine NHS support or specialist private treatment, our team is committed to helping you stay well, feel supported and access the services you need with confidence.

Everest Pharmacy NHS & Private Clinics

Written by the company

Travel Health Services
We provide expert travel health advice, vaccinations, and prescriptions to help you travel safely and confidently.
Weight Management Services
Private consultations and clinically led weight management support tailored to your individual needs.
Private Blood Testing
Discreet blood testing services with fast results and professional clinical guidance.
Ear Wax Removal
Safe and effective ear wax removal carried out by trained healthcare professionals.
Cryotherapy Treatments
Targeted cryotherapy treatments designed to support recovery, wellbeing, and pain management.
Pharmacy First Services
NHS Pharmacy First consultations for common conditions with advice, treatment, and referrals where appropriate.

Contact info

Book Your Clinic Appointment

Fast, private appointments with our expert pharmacy clinicians


4.2

Great

TrustScore 4 out of 5

340 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(340)

328 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dreadful communications & service

Dreadful communications & service. Waited on hold over 1 hour on phone, then prescription problem still not sorted out by staff.

April 13, 2026
Unprompted review
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Stuart,

We’re very sorry to hear about your experience and the frustration caused by the delay and communication issues. This is certainly not the level of service we aim to provide.

We’d really like to look into this for you as a priority and help resolve the issue as quickly as possible. Please could you contact our support team at support@everestpharmacy.co.uk with your details so we can investigate further and assist you directly.

Rated 5 out of 5 stars

I was listen too and dealt with…

I was listen too and dealt with respectfully and with patients.

April 8, 2026
Unprompted review
Everest Pharmacy logo

Reply from Everest Pharmacy

Thank you for your kind feedback, Tricia. We’re really pleased to hear you felt listened to and treated with respect throughout your experience. Providing patient, attentive care is very important to us, and we’ll be sure to share your comments with the team.

Rated 5 out of 5 stars

Helpful

Helpful listened and was a quick service

April 7, 2026
Unprompted review
Everest Pharmacy logo

Reply from Everest Pharmacy

Thank you for your lovely review, Michelle. We’re glad to hear you found our service helpful and efficient. Our team always aims to listen carefully and provide prompt support, so it’s great to know we delivered that for you.

Rated 5 out of 5 stars

Very good service every thing was…

Very good service every thing was explained in detail as to what was going to happen and very knowledgeable staff

April 7, 2026
Unprompted review
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Reply from Everest Pharmacy

Thank you for your feedback, Ron. We’re delighted to hear you found our team knowledgeable and that everything was clearly explained. Providing reassurance and clarity is a key part of our service, and we appreciate your kind words.

Rated 5 out of 5 stars

The pharmacist was fantastic

The pharmacist was fantastic, from the initial consultation, to ordering prescriptions and administering vaccinations. Covered all medical conditions, concerns and questions
Can not fault this service. Would highly recommend to anybody who requires this service.

April 7, 2026
Unprompted review
Everest Pharmacy logo

Reply from Everest Pharmacy

Thank you so much for your detailed review, Lorna. We’re really pleased to hear that you had such a positive experience from consultation through to treatment. Your recommendation means a lot to us, and we’ll be sure to pass your feedback on to the team.

Rated 1 out of 5 stars

Dangerous

Have been in position 5 on phone for 1hour and 45mins. Impossible to say im using 3 different phones... can't all be position 5 for that long. Should have had medication delivered 1 week ago. Doctor ordered an emergency prescription to them again and still no heart meds, epilepsy meds or blood pressure meds or blood thinners and more. Absolutely terrible service and they are putting my life at risk. Avoid this chemist they are dangerous.

April 7, 2026
Unprompted review
Everest Pharmacy logo

Reply from Everest Pharmacy

We’re very sorry to hear about your experience, Michelle, and we take your concerns extremely seriously. This is not the level of service we aim to provide, particularly when it involves important medications.

We would like to investigate this matter urgently and ensure it is resolved as quickly as possible. Please contact us directly with your details to support@everestpharmacy.co.uk so we can look into what has happened and support you appropriately.

Rated 5 out of 5 stars

Polite staff

Shout out to the youngish lad behind the counter, when I went in on the day before Easter Sunday, it was pretty full of frustrated customers who were waiting for prescriptions. Someone took it out on the guy behind the counter whose name I don't remember! Blaming him for prescription not being ready, even when he was very polite and apologetic and offered her an alternative solution. When it was my turn to be served, I thought he was very attentive and didn't let the bad interaction get to him.
Same said for all the staff, even on bad days or you don't come out the pharmacy with what you want, you're still going to get good polite service.

April 4, 2026
Unprompted review
Everest Pharmacy logo

Reply from Everest Pharmacy

Thank you for your thoughtful feedback, Holly. We really appreciate you recognising the efforts of our team, especially during busy and challenging periods. We’re proud to hear that our staff remained professional and attentive, and your comments will mean a lot to them.

Rated 1 out of 5 stars

Online appointment booked-closed on arrival

I booked an online appointment this morning for 3.15pm today and on arriving the pharmacy was closed
Wasted a 45 minute round trip and fuel

Do not use!

April 3, 2026
Unprompted review
Everest Pharmacy logo

Reply from Everest Pharmacy

We’re very sorry to hear about your experience, Derick. We understand how frustrating this must have been, especially after making a specific appointment and travelling to us.

This is not the standard we aim to provide, and we would like to investigate what happened. Please contact us directly at support@everestpharmacy.co.uk so we can look into this and work towards putting things right.

Rated 2 out of 5 stars

It usually takes at least 7 working…

It usually takes at least 7 working days from ordering my prescription online to being able to collect it from the pharmacy .

March 26, 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Barbara,

Thank you for your feedback. We’re sorry to hear that your prescription is taking longer than expected to be ready for collection. We understand how important timely access to medication is and appreciate your patience.

If you would like us to look into this further, please email support@everestpharmacy.co.uk with your details.

Rated 5 out of 5 stars

Recommended

Very easy to understand all the procedures

March 21, 2026
Unprompted review
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Mark,

Thank you for your kind review. We’re really pleased to hear that you found our processes easy to understand.

We appreciate your support and look forward to serving you again.

Kind regards,
Everest Pharmacy

Rated 1 out of 5 stars

No stock, bad service

No stock, bad service, avoid!!
I’m currently 7 months pregnant and I was told they don’t have my full prescription and they were refusing to provide me with the medication that they did have in stock until everything was available the next day. I refused and asked them to give me what they had. Luckily I did request this as 4 days later they still do not have the remainder of my prescription- I’ve had to ask my GP to resend my prescription to another pharmacy. They don’t even have basic OTC medications such as paracetamol available- what is the point in them even being open?

March 23, 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

We’re very sorry to hear about your experience, especially given your circumstances. This is certainly not the level of service we aim to provide.

We would like to investigate this urgently and ensure this is addressed appropriately. Please contact us at support@everestpharmacy.co.uk with your details so we can look into this for you.

Kind regards,
Everest Pharmacy

Rated 5 out of 5 stars

Everest are brilliant

Everest are brilliant, staff in the chorlton store are friendly and I've never had an issue. Highly recommend this pharmacy

March 26, 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Georgina,

Thank you for your lovely feedback. We’re delighted to hear that you’ve had a positive experience with our Chorlton team.

Your recommendation means a lot to us.

Rated 5 out of 5 stars

Amazing staff

Amazing staff

March 24, 2026
Unprompted review
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Zoe,

Thank you so much for your kind words. We’re really pleased to hear you had a great experience with our team. Your feedback means a lot to us and motivates us to keep providing the best possible service.

We look forward to helping you again soon.

Rated 5 out of 5 stars

accomplished Job

Great service delivering my medications on time as always

March 20, 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

Thank you for your kind feedback, Ms Rashid. We’re really pleased to hear that your medication was delivered on time and that you continue to have a positive experience with our service. We truly appreciate your continued support.

Rated 5 out of 5 stars

Great chemist

Made an appointment with the pharmacist online, really easy to use website. Turned up for my appointment with no waiting around, really helpful and would highly recommend!

March 18, 2026
Unprompted review
Everest Pharmacy logo

Reply from Everest Pharmacy

Thank you for your lovely review, Sue. We’re delighted to hear that you found our online booking system easy to use and that your appointment went smoothly without any delays. Your recommendation means a lot to our team.

Rated 5 out of 5 stars

Helpful and friendly

Helpful and friendly service!

March 17, 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

Thank you for your kind words, Elah. We’re glad you found our team helpful and friendly. Providing a welcoming and supportive service is very important to us, and we appreciate you taking the time to share your experience.

Rated 3 out of 5 stars

Patchy

Don’t answer the phone or leave you hanging on. From sending in prescription to doctors takes a week sometimes for it to be delivered.Don’t let you know if the full prescription is not all there.

March 18, 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

Thank you for your feedback, Mrs Bell. We’re sorry to hear about your recent experience and the delays you’ve encountered. This is not the level of service we aim to provide. We take your concerns seriously, particularly regarding communication and prescription completeness, and we will be reviewing this internally to make improvements. Please feel free to contact us directly at support@everestpharmacy.co.uk so we can look into your case further and resolve this for you.

Rated 5 out of 5 stars

No hassle delivery of my prescription

No hassle delivery of my prescription

March 13, 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Mark,

Thank you for your kind feedback. We’re really pleased to hear your prescription delivery was smooth and hassle-free.

We appreciate your support and look forward to continuing to provide you with reliable care.

Rated 5 out of 5 stars

Most of the staff are polite and helpful

Most of the staff are polite and helpful

March 19, 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Mr Madi,

Thank you for your kind words. We’re glad to hear you found our team polite and helpful.

We appreciate your support and look forward to seeing you again.

Rated 5 out of 5 stars

Go above and beyond

Friendly help service

March 16, 2026
Everest Pharmacy logo

Reply from Everest Pharmacy

Hi Lloyd,

Thank you for your kind feedback. We’re really pleased to hear you found our team friendly and helpful and that we were able to go above and beyond.

We appreciate your support and look forward to continuing to provide you with reliable care.

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