Spoke to two operatives , both very warm and helpful , helped to get us a good deal, clear and precise in their guidance, patient whilst I found information needed for the renewal. Didn't have to wa... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The lady who I spoke to about my financial difficulties was lovely. Helpful, sympathetic and compassionate. I am in a horrible position and she made life feel a bit more bearable and explained my opti... See more
Company replied
You only find out how good a utility company is when there is a problem. With so many battles to sort things out these days I was expecting the same when I had an unexpected high bill, but it was d... See more
Company replied
We experienced a short delay from the contractor in collecting the waste as planned. After to speaking with Lynn at Everflow she promptly resolved the situation and collections are back on track. Many... See more
Company replied
Company details
Written by the company
Making business simple (and greener!) At Everflow, we keep UK businesses flowing – literally! From water supply and waste collection services to connectivity, we provide smart, sustainable solutions that make life easier for you and kinder to the planet. Award-winning, reliable, and always ready to help, our team loves keeping things simple and efficient.
Contact info
See what you could save with Everflow
4.7
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Patient and helpful member of your…
Patient and helpful member of your staff gave me the information I needed with no hassle
April 15, 2026
Reply from Everflow
Dear Jean and Adam,
Thank you for your feedback. We’re pleased to hear that our team member was patient and helpful and able to provide the information you needed without any hassle. Please don't hesitate to let us know if you need any further assistance.
Kind regards,
The Everflow Team
very good customer service
April 15, 2026
Reply from Everflow
Dear Mr Kalaiarasan,
Thank you for your feedback. We’re really pleased to hear you received very good customer service and appreciate you taking the time to let us know.
Please get in touch if there is anything else we can help you with.
Kind regards,
The Everflow Team
Called today to sort out a direct debit…
Called today to sort out a direct debit issue and Julie was very helpful and professional. A nice easy experience thank you Julie
April 15, 2026
Reply from Everflow
Dear Customer,
Thank you for your feedback. We’re pleased to hear that Julie was helpful and professional and that sorting your direct debit was a smooth and easy experience. We’ll be sure to pass on your thanks to her.
Kind regards,
The Everflow Team
Wonderful customer servicw
The lady who I spoke to about my financial difficulties was lovely. Helpful, sympathetic and compassionate. I am in a horrible position and she made life feel a bit more bearable and explained my options clearly. Thank you.
April 15, 2026
Reply from Everflow
Dear Lisa,
Thank you for sharing your experience. We’re really glad to hear that our colleague was able to support you with kindness, patience, and compassion during such a difficult time, and that your options were explained clearly.
We truly appreciate you taking the time to leave this feedback and wish you all the best moving forward.
Kind regards,
The Everflow Team
I was dealt with by a lovely gentleman…
I was dealt with by a lovely gentleman who was very thorough in resolving my enquiry
April 15, 2026
Reply from Everflow
Dear Mrs Mikhaiel,
Thank you for your feedback. We’re delighted to hear that our team member was thorough and resolved your enquiry so well. We really appreciate you taking the time to share your experience.
Kind regards,
The Everflow Team
Reply from Everflow
Dear Adam,
Thank you for your feedback. We’re really pleased to hear that Julie was lovely, helpful, and patient while supporting you. We’ll be sure to pass your kind comments on to her.
Kind regards,
The Everflow Team
Kay was very quick to sort out request…
Kay was very quick to sort out request for repayment
April 15, 2026
Reply from Everflow
Dear Linda,
Thank you for your feedback! We’re glad to hear that Kay was able to sort your repayment request quickly and efficiently. We’ll be sure to pass this on to her.
Kind regards,
The Everflow Team
Spoke to two operatives
Spoke to two operatives , both very warm and helpful , helped to get us a good deal, clear and precise in their guidance, patient whilst I found information
needed for the renewal. Didn't have to wait in a long
queue. Excellent
April 13, 2026
Reply from Everflow
Dear Anne,
Thank you for the excellent feedback. We’re delighted to hear that both operatives were warm, helpful, and patient, and that they were able to secure you a good deal with clear guidance throughout your renewal. It’s also great to know you didn’t experience a long wait.
Please let us know if we can be of any further assistance.
Kind regards,
The Everflow Team
Finally some actual customer service
Jack contacted us to let us know that our bins weren't collected as they weren't out for them to be emptied, along with a photograph of someone else bins in a different area of the mill we're located in. After explaining this to Jack he confirmed our bin location (not that this has previously been an issue for two and a half years) and attempted to arrange another lift. Although it took longer than we would have liked for the additional lift, it was at least done earlier than our usually schedule.
After several years of having nothing but issues and slow responses, it was refreshing to have some actual customer service from this company.
Strange how I've never been sent a trust pilot review after I've had previous contact with Everflow, usually an issue.....
April 14, 2026
Reply from Everflow
Dear Damien,
Thank you for your feedback. We’re pleased to hear that Jack’s communication and support helped resolve the missed collection, and we’ll be sure to pass this on to him.
We do appreciate your frustration around the delay and the wider issues you’ve experienced previously, and we’re sorry for the inconvenience caused. Improving response times and consistency remains a key focus for us.
Kind regards,
The Everflow Team
Took some time for the call to be…
Took some time for the call to be answered but when it was very efficent and sorted in a few minutes with a helpfull person
April 14, 2026
Reply from Everflow
Dear Kevin,
Thank you for your feedback. We’re sorry for the delay in getting your call answered, but we’re pleased to hear that once through, our team was able to resolve the issue quickly and efficiently. Your comments are appreciated and will be shared with the team.
Kind regards,
The Everflow Team
Reply from Everflow
Dear Graham,
Thanks for your review!
It's brilliant read that our team we're able to answer your questions effectively! if there is anything further that we can help you with, please let us know.
Kind regards,
The Everflow team
Reply from Everflow
Dear Dave,
Thank you for your great feedback! We’re really pleased to hear that you found the experience quick and easy. If you need any further support or have any questions, please don’t hesitate to get in touch we’re always happy to help.
Kind regards,
The Everflow team
Excellent customer service
April 9, 2026
Reply from Everflow
Dear Ian and Sylvia,
Thank you for your wonderful feedback! We’re delighted to hear that you experienced excellent customer service. Please don’t hesitate to contact us if there’s anything further we can assist you with.
Kind regards,
The Everflow team
He was very helpful.
April 13, 2026
Reply from Everflow
Dear David,
Thank you for your feedback! We’re very pleased to hear that our team member was so helpful. If you need any further assistance or have any questions, please don’t hesitate to get in touch we’re always happy to help.
Kind regards,
The Everflow team
My adviser was very helpful
My adviser was very helpful. Although he couldn't resolve my issue directly, he has sent me information to allow me to pursue further.
April 13, 2026
Reply from Everflow
Dear Customer,
Thank you for taking the time to share your feedback. We’re pleased to hear that your adviser was helpful and able to provide you with the information needed to help you move things forward,
Should you require any further assistance, our team is always on hand to help.
Kind regards,
The Everflow team
The advisor was friendly and helpful
The advisor was friendly and helpful. Couldn’t fault him.
April 13, 2026
Reply from Everflow
Dear Calum,
Thank you for sharing your feedback. We’re delighted to hear that your adviser was friendly and helpful, and that the service met your expectations. Should you need any further assistance at all, our team will be more than happy to support you.
Kind regards,
The Everflow team
Reply from Everflow
Dear Customer,
Thank you for your feedback. We’re pleased to hear that you found the service professional and helpful. If there’s anything else we can assist you with, please feel free to get in touch.
Kind regards,
The Everflow team
Representative was polite and…
Representative was polite and informative. Resolved my query efficiently
April 13, 2026
Reply from Everflow
Dear Stuart,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that our representative was polite and informative, and that your query was resolved quickly and efficiently. If there’s anything else you need or we can help with in the future, please don’t hesitate to reach out.
Kind regards,
The Everflow team
The agent Dan was helpful and guided me…
The agent Dan was helpful and guided me as to what to on the account.
April 13, 2026
Reply from Everflow
Dear Sofia,
Thank you for sharing your feedback. We’re really pleased to hear that Dan was helpful and able to guide you on what to do with your account. It’s great to know you felt supported throughout the process. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Kind regards,
The Everflow team
Swift response and very polite
April 13, 2026
Reply from Everflow
Dear Tina,
Thank you for your feedback. We’re delighted to hear that you received a swift response and found our team to be very polite. If there’s anything else we can help with, please feel free to get in touch.
Kind regards,
The Everflow team
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