Everything But Flowers Reviews 137

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Purchased the Mor Marshmallow perfume and selection of other Mor products for a family member on their birthday. She was so surprised, everything was beautifully presented and made her feel so special... See more

Rated 5 out of 5 stars

A beautifully boxed and excellently presented hamper. The contents were of good quality and there a tempting selection of goodies. The wine was a good South Australia shiraz. Delivery time was 6 days... See more

Rated 5 out of 5 stars

I had difficulty when trying to purchase on line, so called (phoned) the given number and can only say that as said above, the lady I spoke with was wonderful - so patient and great service. Thank y... See more

Rated 1 out of 5 stars

The parcel originally ordered on Tuesday morning, Attempted delivery to front reception of the hospital on the Thursday morning but my friend had been discharged. Paid for re-delivery that night! (a... See more

Company replied

Company details

  1. Events & Entertainment

Information provided by various external sources

Unique gifts to suit a wide range of recipients and occasions, delivered Australia-wide


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

137 reviews

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Rated 4 out of 5 stars

Flowers beautiful

Flowers beautiful. But half the size of ones I got in August at same price

November 5, 2024
Unprompted review
Everything But Flowers logo

Reply from Everything But Flowers

Hi Tressan Thanks for the review but I think it is for another website. We are a gifting wesbite but don't do flowers......we do everything BUT flowers.... hence our name :). The EBF team

Rated 5 out of 5 stars

great hampers

this is the 3rd hamper i have sent and all the recipients were delighted with them.Loved the contents packed beautifully and a real treat to enjoy

June 28, 2022
Unprompted review
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Reply from Everything But Flowers

HI there Thank you so much for taking the time to review us....it means so much to our small business. We try so hard to make things beautiful.....and it is really nice to know it is appreciated. Thanks again the EBF team

Rated 5 out of 5 stars

Great service

May 9, 2022
Unprompted review
Everything But Flowers logo

Reply from Everything But Flowers

Thanks for the review. Customer Service is very important to us and great to know it is noticed. Thanks the EBF Team

Rated 1 out of 5 stars

Poor Customer service

Poor Customer service. I ordered a hamper for my Brother who lives in WA on 9th August. The order was acknowledged immediately and by 10 August I was informed that it was ready for despatch. Allowing for delays due to COVID I did not chase until 30 August, my email was unanswered a further email on 3 September also went unanswered. I live in the UK so I had to spoil the intended surprise by asking my Sister in Law to chase up the missing hamper. After several emails and telephone calls a hamper was finally delivered after 41 days on 18 September. The contents are apparently good quality however the surprise was spoilt and I am still waiting for a reply to an email I sent to the Company on 22 September. Such poor Customer service is not what I expected after reading other reviews. The gift was meant to cheer up my Brother having being diagnosed with a serious illness but the delays and need for chasing up the Company left us all disappointed.

September 25, 2020
Unprompted review
Rated 1 out of 5 stars

Very disappointed with the product

Very disappointed with the product. Had it monogrammed and the end result was very poor. The font and size of the letters was not the same which resulted in one of the letters being half the size of the others, and it looked cheap and nasty.

February 14, 2019
Unprompted review
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Reply from Everything But Flowers

Hi Georgia,
Thank you so much for your feedback.
We are so sorry that you were disappointed with your order.
As we explained when you raised this with us initially, it is the style of our monogramming font that had the "J" longer than the other letters on your monogrammed item.
We completely understand this would be disappointing after having a different expectation in mind and we have made note of this for ways we can improve.

Rated 1 out of 5 stars

Order not Delivered on Time

A group of us ordered a gift for a friend's 50th birthday and we paid extra to have it delivered on her birthday. When I received confirmation, it said it would deliver one day later. When I contacted the company, they blamed the courier. They then contacted me to explain the order was left in a warehouse and would now be 3 days late! They refunded the money I paid to have it delivered on the birthday date and the rep was very understanding, but nothing will take away the fact that we used this company to let our friend know we were thinking of her on her birthday and this company let us down.

November 25, 2018
Unprompted review
Rated 5 out of 5 stars

Just as promised.

I was able to choose a gift that was very suitable for the occasion and it was delivered on the date that was given to me. It meant a lot to have the delivery on time. I will certainly use Everything But Flowers again.

June 15, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent !

Excellent service. I ordered a drinks hamper from U.K. For Australia. It arrived on time, the quality was very good. The choice of products are both unusual and inspiring. I will definitely use Everything But Flowers for future gifts.
Jackie
Nottingham
England 🇬🇧🇬🇧

May 16, 2018
Unprompted review

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