E-Wheels Sverige Reviews 5,221

Good customer services, fast replies,

Can't say anything else than terrible customer service..

Asked for parts status via email and was told the parts I needed was in stock (website said no stock), told them to provide payment info and that I'd need it asap only for them to take 2 weeks to answer, and just create order and payment with Klarna without asking me if I still need the parts.
Unfortunately this isn't the first time I experience this from their support.

the best scooters on the market. and the best customer service

Good service when problem with my kick-bike occured. Rapid response via email.

Top quality product (scooter in this case) for a great price. Their customer service was brilliant also. Responded very polite and supportive within 10 hours. Cannot rate that service high enough!

I bought an E2S V2 2022 - Long Range in June 2022. I've had it for about a year and a half when it started losing power and speed on the uphills.

I then contacted Ewheels who had exceptional customer service. I really want to emphasize how good the treatment was, not only did they solve my problem free of charge, Edvard who had the honor of having me as a customer, had a patience and understanding that cannot be thanked enough. I probably asked a million questions and concerns, but received the same pleasant and happy answers every time with explanations and help.

I can really recommend the product, the company and the customer service. Thanks again Edvard!

I am truly impressed by E-Wheels support who helped me when my package got damaged during delivery.

I received quick assistance and the supports all showed a very compassionate and professional manner resulting in a great experience where all my needs as a customer were satisfied. (Special shout out out to Edvard and Hannah who assisted me with the unfortunate delivery)

Because of this I cannot recommend E-Wheels enough, 10/10 would buy again!

Great service from Thea at customer service.

very good help from eweel with my problem..by Fabian

Best customer service! Very happy with the problem solving 👍🏼

I hade a problem with my kids e kick bike
Code E 10
And The support was good

fast and easy to get it fixed but one need to keep the package otherwise one can not sent the package away to get fixed
the postal may cost a bit unless it's something that's part of the garanti

I had a quick response and follow-up, to fix a minor issue. Thanks to Edward and Ewheels

Trustworthy support and when they could help me with the technical issue I could just switch out the scooter at the store.

I was in need of some new parts and they send it to me whid out any cost .

Terribly difficult form of return, unclear information, hopeless customer support. I usually don't do rates in net, but this time it was just too much.

Quick assistance

Thea was very helpful in solving a delivery problem after Postnord (not E-wheels) lost my parcel.

They are so bad!! Never gonna buy from them again. They dont tell you the terms instead give a charge. Bad communation. They answer in wrong languege.

Fast and good servis
Thank you