Excelsior Cars Reviews 

489
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service received, noting its efficiency and professionalism from start to finish. Many highlight the staff for being incredibly friendly, helpful, and courteous, making journeys pleasant and stress-free. The booking process is often described as easy and efficient, with excellent communication throughout. Reviewers frequently commend the punctuality of drivers, who arrive on time or even early, ensuring a smooth travel experience. Many people appreciate the company's reliability, especially with flight tracking and accommodating last-minute changes. The comfortable and clean cars also contribute to a stress-free journey for many customers.

What people talk about most

Service

Reviewers consistently express high satisfaction with the service, highlighting its fantastic quality and the... See more

Staff

People report positive experiences with staff, consistently praising drivers for their friendliness,... See more

Booking process

Users describe positive interactions with the booking process, finding it very easy to use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When our overnight longhaul flight landed 2 hours early they went above and beyond to get us home before our scheduled pickup saving us a horrible tired wait! Kam our driver was an absolute star co... See more

Rated 5 out of 5 stars

I’ve used Excelsior Cars a few times now for airport drop offs / pickups and always receive top service. They really helped us out on our most recent booking as we were delayed in resort and miss... See more

Rated 5 out of 5 stars

Excellent service from Excelsior cars. They drove us to Devon and picked us up a week later after our transport let us down last minute. Hasan is an amazing and friendly driver He picked us up righ... See more

Rated 5 out of 5 stars

This was our first trip with Excelsior Cars. Excellent service throughout the experience. Both drivers were punctual and very friendly. Our trip back with Kamran was very entertaining which kept us al... See more


Company details

  1. Airport Shuttle Service
  2. Minibus Taxi Service
  3. Taxi Service
  4. Transportation Service

Written by the company

Excelsior Cars is a multi-award-winning, family-run private hire company based in Wednesbury, West Midlands, proudly serving customers across Walsall, Birmingham, Wolverhampton, Dudley, Sandwell, Cannock and the wider West Midlands. We specialise in airport transfers, long-distance taxi journeys, executive travel, business travel and courier services, providing reliable, fixed-price transportation throughout the UK. For over 10 years, we have built our reputation on professionalism, reliability and outstanding customer service. Whether you need an airport transfer to Birmingham Airport, Heathrow, Gatwick, Manchester, East Midlands, Luton, Stansted, Bristol or Liverpool Airport, or require executive transport for business or leisure, our experienced drivers ensure every journey is comfortable, punctual and stress-free. We are proud to be independently owned and operated, with all journeys carried out by our own professional drivers. Every driver is DBS checked, fully licensed and committed to delivering the highest standards of customer care. Our reputation is reflected in our hundreds of genuine 5-star reviews across Google, Facebook, Yell and Trustpilot, together with multiple customer service awards. Excelsior Cars is fully licensed by Walsall Council and is not affiliated with any other company using a similar name elsewhere in the UK. Customers can book online 24 hours a day for fixed-price airport transfers, long-distance taxis and executive travel, with transparent pricing and no hidden charges. Whether you’re travelling for business, a family holiday, a cruise, a special occasion or an important meeting, Excelsior Cars is trusted by thousands of customers for safe, dependable and professional private hire transport throughout the West Midlands and beyond.


Contact info

4.9

Excellent

TrustScore 5 out of 5

489 reviews

5-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(489)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from the North Cotswold to Birmingham Airport

It is not easy to find a taxi service from the North Cotswolds to Birmingham Airport. I found this company online though. Communication with the office and booking was easy and efficient.
The drivers each way turned up on time , were friendly and there was no problem when our return flight to Birmingham was an hour and a half late.
I would recommend.

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service again!…

Second time using Excelsior Cars and will always use them for airport runs. Great communication and service, arrived on time, clean car and friendly chat. Would highly recommend!

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excelsior Taxi excellent service

Have used this company for years. Always on time. Great team of drivers. Communication excellent. Even when we’ve been delayed on a flight they accommodate us. Excellent company

December 28, 2024
Unprompted review
Rated 5 out of 5 stars

Excelsior cars were 5 star

Excelsior cars were extremely professional from start to finish. A clear and competitive quote, easy booking, clean car with perfect interior for a long airport run. Our driver, Kam, arrived on time and it was a really smooth ride. Kam was a great driver and very friendly. We chatted the entire way and the journey flew by. Would thoroughly recommend.

December 28, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service from start to…

Outstanding service from start to finish.
Fast and efficient communication.
Simple booking form. Quote back extremely quickly.
Driver arrived early. They were polite, courteous and more than helpful.
Clear instructions given for return journey after flight home.
Txt received to advise waiting and give collection instructions.
Wouldn’t hesitate to use this company again.
Already recommended to family and friends.
Massive thanks 😁😁👏👏

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Top Notch service again.

Once again a top notch service from Excelsior Cars. Cannot fault this company. Vehicles are clean, drivers are very smart, helpful and well mannered.
We had Abid (the owner ) driving us this time. We were absolutely amazed to learn of his grandfather who fought in the war for us,who is still alive and living in the UK and will be going to the Cenataph this year as he has done for many years. There was some absolutely fabulous history that Abid shared with us and we were mesmerised by the stories of his beloved grandfather.
Thank you Abid for all the info and pictures you sent us, your Grandfather was a true hero. We shall never forget.

September 21, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, good price and would definitely recommend. Easy to use website. I added my details set up the account received quote and paid online. Received email of confirmation, then text after confirming pick up details great service will defo use again.

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

We were let down a few days before by a taxi company we’d previously used so had to rush last minute to find an alternative.

Excelsior Cars were exceptional from start to finish. The website, quote and booking system were easy to use. The communions on email were prompt and helpful. The price was great and the service exceptional. They were on time (3am) to take us to the airport and the meet & greet service on our return was really useful. We were slightly delayed coming back and had a hold up at the airport but they communicated with us and kept us updated.

We will 10000% be using excelsior moving forward for all holidays. Considering the price of airport parking, it’s a no brainer to use a well organised, friendly and exceptional service.

Would highly recommend!

October 7, 2024
Unprompted review
Rated 5 out of 5 stars

This is the second time we have used…

This is the second time we have used Excelsior Cars and once again we weren't disappointed. Our driver Rocco was a very intelligent, friendly and trustworthy gentleman who safely drove us to our destination on time. Thank you Rocco!

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

We used Excelsior Cars for our trip to…

We used Excelsior Cars for our trip to the airport and back home for holiday!
We chose these guys purely for the fact they were the only place that offered child seats for the little one!
Very impressed with the service, as we cocked up on pick up time sending the Spanish time for landing instead of English 🤦🏻‍♂️ but Abid the boss of the company came and picked us up to make sure we got home with no waiting around! Lovely bloke easy to talk to and very very tidy cars too 👌🏻
Highly recommend will be using these guys again

September 23, 2024
Unprompted review

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