Excelsior Cars Reviews 

489
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff. Many people appreciate the drivers for being friendly, courteous, and accommodating, making journeys stress-free and enjoyable. The booking process is frequently noted as easy and efficient, with excellent communication and punctuality. Reviewers often mention the company's reliability and flexibility in handling last-minute changes or delays, ensuring a smooth experience from start to finish.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting the fantastic and... See more

Staff

Users describe positive interactions with staff, consistently praising drivers for their friendliness,... See more

Booking process

People report positive experiences with the booking process, finding it very easy to use and straightforward.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When our overnight longhaul flight landed 2 hours early they went above and beyond to get us home before our scheduled pickup saving us a horrible tired wait! Kam our driver was an absolute star co... See more

Rated 5 out of 5 stars

I’ve used Excelsior Cars a few times now for airport drop offs / pickups and always receive top service. They really helped us out on our most recent booking as we were delayed in resort and miss... See more

Rated 5 out of 5 stars

Excellent service from Excelsior cars. They drove us to Devon and picked us up a week later after our transport let us down last minute. Hasan is an amazing and friendly driver He picked us up righ... See more

Rated 5 out of 5 stars

This was our first trip with Excelsior Cars. Excellent service throughout the experience. Both drivers were punctual and very friendly. Our trip back with Kamran was very entertaining which kept us al... See more


Company details

  1. Airport Shuttle Service
  2. Minibus Taxi Service
  3. Taxi Service
  4. Transportation Service

Written by the company

Excelsior Cars is a multi-award-winning, family-run private hire company based in Wednesbury, West Midlands, proudly serving customers across Walsall, Birmingham, Wolverhampton, Dudley, Sandwell, Cannock and the wider West Midlands. We specialise in airport transfers, long-distance taxi journeys, executive travel, business travel and courier services, providing reliable, fixed-price transportation throughout the UK. For over 10 years, we have built our reputation on professionalism, reliability and outstanding customer service. Whether you need an airport transfer to Birmingham Airport, Heathrow, Gatwick, Manchester, East Midlands, Luton, Stansted, Bristol or Liverpool Airport, or require executive transport for business or leisure, our experienced drivers ensure every journey is comfortable, punctual and stress-free. We are proud to be independently owned and operated, with all journeys carried out by our own professional drivers. Every driver is DBS checked, fully licensed and committed to delivering the highest standards of customer care. Our reputation is reflected in our hundreds of genuine 5-star reviews across Google, Facebook, Yell and Trustpilot, together with multiple customer service awards. Excelsior Cars is fully licensed by Walsall Council and is not affiliated with any other company using a similar name elsewhere in the UK. Customers can book online 24 hours a day for fixed-price airport transfers, long-distance taxis and executive travel, with transparent pricing and no hidden charges. Whether you’re travelling for business, a family holiday, a cruise, a special occasion or an important meeting, Excelsior Cars is trusted by thousands of customers for safe, dependable and professional private hire transport throughout the West Midlands and beyond.


Contact info

4.9

Excellent

TrustScore 5 out of 5

489 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(489)

40 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely No Complaints

Drivers arrived on time for both the to and from journeys. Cars were clean and well cared for. Both drivers were courteous and very helpful. Would definitely use them again.

September 8, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely perfect!!

Absolutely perfect!!! Told me who was picking us up. Arrived 5 mins early and Billy was a great driver and really interesting to chat with. FIVE STARS.

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from Excelsior both…

Excellent service from Excelsior both online and in person for our trip to Birmingham airport yesterday. Our driver Abid was on time, helpful, informative and so obliging and patient with my booking difficulties. Highly recommended.

September 8, 2024
Unprompted review
Rated 5 out of 5 stars

Easy to use website, prompt friendly service

Easy to use website, prompt response to request for booking. This is the third time we've used Excelsior to take us to Birmingham Airport & pick us up again. Always on time, friendly and on this occasion I needed to change our pick up time at short notice which was confirmed instantly. Billy was our driver on this occasion, really lovely & friendly. Would thoroughly recommend this service

August 25, 2024
Unprompted review
Rated 5 out of 5 stars

I used Excelsior cars for the second time.

I used Excelsior cars for the first time in July, we received a grate service on our journey to and from the airport, so I was happy to use them again for my recent trip, again excellent service. I have recommended them to my daughter for him upcoming trip in October

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic

Booked airport transport with this company for the first time and they were fantastic. I struggled to find a taxi company that provided car seats for babies but this was no problem with excelsior. They were extremely helpful when booking and turned up at the requested time. On the return journey kamran was waiting to greet us and sent a text prior to let us know he had arrived and where he was waiting. He was very friendly and helpful. Prices were reasonable and I'd definitely book again.

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

Thanks Kamran

Kamran was a real star. Turned up on time, knew what route to take, friendly chatty but not over the top.

We will definitely be using you again - thank you

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

Post surgery transport.

I needed to be picked up from hospital after surgery and taken 3 hours away. I didn’t know what time I would get out but Excelsior went above and beyond remaining flexible and waiting nearly all day for me!
The driver, Billy was very helpful and considerate with my condition. His driving was excellent and he was very friendly with great conversation. I would highly recommend Excelsior for any journey. I can’t thank them and Billy enough. 👍🏽

August 17, 2024
Unprompted review
Rated 5 out of 5 stars

Top Notch Company

We have used Excelsior Cars for some years now for journeys to Cornwall and back and returns to and from Heathrow to Birmingham. They are the ultimate professionals and ensure our journeys are stress free and enjoyable. The drivers are absolutely lovely and go out of their way to provide a smooth, happy drive.

We have recently had to change our Birmingham to Heathrow booking with them three times due to changes in flights and personal circumstances and they have been so helpful in accommodating us and changing the booking. We would never use anyone else.

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great Price, Professional, friendly

After searching the internet for a taxi for our airport transfers and finding every company wanted to charge us the earth for 8 of us, we finally came across Excelsior cars and their quote was so much cheaper, so we booked straight away..!! From that moment we was not disappointed..!!
Communication was fantastic and both drivers who picked us up were so kind, Friendly, helpful and professional.
My only regret is that I never found this company earlier for previous airport transfers...!!! Will definitely be using them again in the future
Thank you Excelsior cars u are a top quality company

July 28, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended and will definitely…

Highly recommended and will definitely be using again. Our driver arrived promptly and the communication beforehand was great. He even waited for us despite us being behind schedule which we really appreciated. Our driver Kamar could not have been more helpful and friendly. This company will always be our go to for airport transfers moving forwards.

July 11, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, good communication , turned up early, nice smooth journey to the airport and the price was competitive. Will use them again

June 26, 2024
Unprompted review
Rated 4 out of 5 stars

Friendly, thoughtful service

I recently had to take a taxi from Worcestershire to Gatwick because I had a broken leg. The service was excellent and although expensive for me, the cost was not unreasonable for the ask. Highly recommend

June 24, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Airport transfer

Booked this company for an early morning airport transfer and pick up on return. Excellent service on time and very friendly drivers. Also used at short notice for my brother who had to get from Birmingham to Portsmouth. Within 40 minutes he was on his way. Fantastic service wouldn’t get this with any other company. Many thanks to our drivers really appreciate your service

June 15, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

It genuinely couldn't have been better. Email enquiries and calls were answered promptly and dealt with professionally. Our taxi turned up as ordered at 3am on the dot and the driver, Kamar was friendly and helpful. I can't recommend Excelsior highly enough. A definite 5/5 experience.

June 3, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look