When our overnight longhaul flight landed 2 hours early they went above and beyond to get us home before our scheduled pickup saving us a horrible tired wait! Kam our driver was an absolute star co... See more
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Review summary
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Reviews shaping this summary
I’ve used Excelsior Cars a few times now for airport drop offs / pickups and always receive top service. They really helped us out on our most recent booking as we were delayed in resort and miss... See more
Excellent service from Excelsior cars. They drove us to Devon and picked us up a week later after our transport let us down last minute. Hasan is an amazing and friendly driver He picked us up righ... See more
This was our first trip with Excelsior Cars. Excellent service throughout the experience. Both drivers were punctual and very friendly. Our trip back with Kamran was very entertaining which kept us al... See more
Company details
Written by the company
Excelsior Cars is a multi-award-winning, family-run private hire company based in Wednesbury, West Midlands, proudly serving customers across Walsall, Birmingham, Wolverhampton, Dudley, Sandwell, Cannock and the wider West Midlands. We specialise in airport transfers, long-distance taxi journeys, executive travel, business travel and courier services, providing reliable, fixed-price transportation throughout the UK. For over 10 years, we have built our reputation on professionalism, reliability and outstanding customer service. Whether you need an airport transfer to Birmingham Airport, Heathrow, Gatwick, Manchester, East Midlands, Luton, Stansted, Bristol or Liverpool Airport, or require executive transport for business or leisure, our experienced drivers ensure every journey is comfortable, punctual and stress-free. We are proud to be independently owned and operated, with all journeys carried out by our own professional drivers. Every driver is DBS checked, fully licensed and committed to delivering the highest standards of customer care. Our reputation is reflected in our hundreds of genuine 5-star reviews across Google, Facebook, Yell and Trustpilot, together with multiple customer service awards. Excelsior Cars is fully licensed by Walsall Council and is not affiliated with any other company using a similar name elsewhere in the UK. Customers can book online 24 hours a day for fixed-price airport transfers, long-distance taxis and executive travel, with transparent pricing and no hidden charges. Whether you’re travelling for business, a family holiday, a cruise, a special occasion or an important meeting, Excelsior Cars is trusted by thousands of customers for safe, dependable and professional private hire transport throughout the West Midlands and beyond.
Contact info
3 Spirit Mews, WS10 9BF, Wednesbury, United Kingdom
- Info@excelsiorcars.co.uk
- excelsiorcars.co.uk
4.8
Excellent
490 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service!
It genuinely couldn't have been better. Email enquiries and calls were answered promptly and dealt with professionally. Our taxi turned up as ordered at 3am on the dot and the driver, Kamar was friendly and helpful. I can't recommend Excelsior highly enough. A definite 5/5 experience.
June 3, 2024
Unprompted review
No complaints
Good price and good service. On time and spacious 7 seater, very polite. I would definitely use this company again.
June 4, 2024
Unprompted review
Excellent service
Easy to use website. Office were responsive on the phone and polite. Polite, safe and friendly driver (Kamran) who was easy to contact by phone/text.
Clear pricing, no hidden fees, reasonably priced.
Prompt, safe, excellent service.
Provided car seats for baby and toddler as well.
May 6, 2024
Unprompted review
Unreliable and poor service
Unreliable and poor service. The driver was 20 mins late.
April 26, 2024
Unprompted review
Reply from Excelsior Cars
Hello Ana,
Thank you for taking the time to leave a review.
After carefully checking our records, we have been unable to find any booking under your name or any journey matching the details described in your review. For that reason, we believe this review has been left for the wrong business.
A few minutes of research will show that Excelsior Cars is a family-run private hire company based in Wednesbury, West Midlands, licensed by Walsall Council. The company you are most likely referring to is Excelsior Cars and Couriers, which operates in London. These are two completely separate businesses with no connection or association whatsoever. This can easily be verified on Companies House.
Unfortunately, this is not the first time this has happened. Because the two companies have similar names, we have previously received reviews that were intended for the London company. Once customers realised the mistake and checked the facts, those reviews were removed.
We have proudly served our customers for over 10 years, building our reputation on reliability, punctuality and excellent customer service. During that time, we have earned nearly a thousand genuine five-star reviews across Google, Trustpilot, Facebook and other review platforms.
We welcome genuine feedback, whether positive or negative, when it relates to a real customer experience. However, it is unfair for our business to receive a review that appears to relate to a completely different company located over 100 miles away and licensed by a different local authority. We are proudly licensed by Walsall Council and have never been associated with the London business.
We respectfully ask that you please double-check which company you used. If this review was intended for the London business, we would be grateful if you could remove or amend it so that it reflects the correct company.
Thank you for your understanding.
Kind regards,
Abid Hussain
Excelsior Cars
Wednesbury, West Midlands
www.excelsiorcars.co.uk
Excellent service
Excellent service. Seemless pick up and stop off with easy to contact driver. He was friendly and helpful. Will definitely use again.
April 5, 2024
Unprompted review
Reply from Excelsior Cars
Thank you, for your review.
Great service
Great service! Had texts from our driver throughout. Was there to meet us at arrivals and super friendly. Highly recommended.
April 5, 2024
Unprompted review
Excellent service
Excellent service, on time and my driver Billy was so helpful
April 5, 2024
Unprompted review
Fabulous experience
Fabulous experience. Booked online for airport transfers the night before. Received a phone call assuring me they had availability. Paid online then had a text with confirmation and the drivers details. Drivers were very friendly and overall so much less stress than driving and airport parking. We will use again!
April 1, 2024
Unprompted review
Excellent
Driver as kind and attentive. Good conversation about the area.He offered to stop at local so.I could pick up.bread and Milk Will definitely use them again
March 29, 2024
Unprompted review
Pleasant and professional service
Travel in Birmingham from the airport to the hotel was pleasant. Kamar and Abid were very kind and professional. I highly recommend Excelsior Cars to everyone.
April 1, 2024
Unprompted review
Our first time using Excelsior Cars
Our first time using Excelsior Cars, we couldn't fault them, Kamar our early morning driver (04:15) was lovely, he was on time and very helpful.
Billy picked us up from the Airport, what a smashing and funny fella, it was a pleasure being driven by both drivers, we will definitely be using Excelsior Cars again and recommending them to our Friends. Thank you for your excellent service.
March 18, 2024
Unprompted review
I would recommend Excelsior Cars
I would recommend Excelsior Cars, very easy to book online & reasonably priced. Communication was great, Abid picked us up from Birmingham Airport & was able to assist in a slight change to our return pick-up time with driver Amo. Would definitely use this service again.
March 24, 2024
Unprompted review
Excellent service for very early…
Excellent service for very early airport drop off and airport pick up. Reliable and professional.
Would highly recommend and will definitely use again.
March 9, 2024
Unprompted review
Very pleased with the service
Very pleased with the service. Kept informed once booked and process to follow as we had a return pick up from Birmingham airport.. It was a early morning pickup and driver shakeel was bang on time to pick me and the family and return Bilal was there as soon as we landed.. Will certainly use again. Highly recommended.
March 2, 2024
Unprompted review
Great experience from start to finish
Great experience from start to finish. Great communication for both ends of the trip and very reasonably priced. Would not hesitate to use this company again.
February 18, 2024
Unprompted review
Very pleased with the service
Very pleased with the service. Driver was bang on time to pick me up to Birmingham Airport. Pleasant conversation during the drive and he took my case into the terminal for me. Will certainly use again. Highly recommended.
January 27, 2024
Unprompted review
Excellent airport transfer service
This is the third time I am using them. The service is excellent. The drivers arrive on time or early. The drivers are polite and helpful. Their prices are reasonable and cheaper compared to other services.
I would definitely use them again.
February 17, 2024
Unprompted review
Great service from start to finish
Great service from start to finish. Helpful staff who communicated throughout our trip to ensure we were collected on time. Many thanks.
February 3, 2024
Unprompted review
Great taxi service
Great taxi service! Abid picked us up from Pershore College, he was early as well! He drove us to Birmingham Airport and we had great conversations along the way. He recommended us to go to Resorts World for the evening so we had something to do except for waiting in our hotel. We had an awesome evening due to his recommendation!
February 2, 2024
Unprompted review
Highly recommend this service
Highly recommend this service. Billy picked me up from Birmingham Airport & I had an hour long journey to Daylesford. I laughed the whole way which made the journey so much shorter. I’ll definitely be using this service again.
January 27, 2024
Unprompted review
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