Excelsior Cars Reviews 

491
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional service provided by the team, noting that drivers are always polite, incredibly helpful with luggage, and wonderfully punctual for airport transfers. People appreciate the courteous attitude and safe driving, which completely removes any stress from traveling with families or large groups. Some people were satisfied with the straightforward online booking process and efficient communication leading up to the scheduled trip. Reviewers also mentioned that clean, spacious vehicles, together with responsive customer support, made managing flight delays, schedule adjustments, or last-minute changes completely effortless.

What people talk about most

Service

Consumers find service to be exceptionally positive, praising the punctual, polite, and helpful drivers.... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing drivers as friendly, professional, and... See more

Booking process

People report positive experiences with booking_process. Consumers consistently highlight that the booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When our overnight longhaul flight landed 2 hours early they went above and beyond to get us home before our scheduled pickup saving us a horrible tired wait! Kam our driver was an absolute star co... See more

Rated 5 out of 5 stars

I’ve used Excelsior Cars a few times now for airport drop offs / pickups and always receive top service. They really helped us out on our most recent booking as we were delayed in resort and miss... See more

Rated 5 out of 5 stars

Excellent service from Excelsior cars. They drove us to Devon and picked us up a week later after our transport let us down last minute. Hasan is an amazing and friendly driver He picked us up righ... See more

Rated 5 out of 5 stars

This was our first trip with Excelsior Cars. Excellent service throughout the experience. Both drivers were punctual and very friendly. Our trip back with Kamran was very entertaining which kept us al... See more


Company details

  1. Airport Shuttle Service
  2. Minibus Taxi Service
  3. Taxi Service
  4. Transportation Service

Written by the company

Excelsior Cars is a multi-award-winning, family-run private hire company based in Wednesbury, West Midlands, proudly serving customers across Walsall, Birmingham, Wolverhampton, Dudley, Sandwell, Cannock and the wider West Midlands. We specialise in airport transfers, long-distance taxi journeys, executive travel, business travel and courier services, providing reliable, fixed-price transportation throughout the UK. For over 10 years, we have built our reputation on professionalism, reliability and outstanding customer service. Whether you need an airport transfer to Birmingham Airport, Heathrow, Gatwick, Manchester, East Midlands, Luton, Stansted, Bristol or Liverpool Airport, or require executive transport for business or leisure, our experienced drivers ensure every journey is comfortable, punctual and stress-free. We are proud to be independently owned and operated, with all journeys carried out by our own professional drivers. Every driver is DBS checked, fully licensed and committed to delivering the highest standards of customer care. Our reputation is reflected in our hundreds of genuine 5-star reviews across Google, Facebook, Yell and Trustpilot, together with multiple customer service awards. Excelsior Cars is fully licensed by Walsall Council and is not affiliated with any other company using a similar name elsewhere in the UK. Customers can book online 24 hours a day for fixed-price airport transfers, long-distance taxis and executive travel, with transparent pricing and no hidden charges. Whether you’re travelling for business, a family holiday, a cruise, a special occasion or an important meeting, Excelsior Cars is trusted by thousands of customers for safe, dependable and professional private hire transport throughout the West Midlands and beyond.


Contact info

4.8

Excellent

TrustScore 5 out of 5

491 reviews

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No recent history of asking for reviews

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4.8

All reviews

(491)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

Turned up on time for pre booked trip to Airport, even at half three. We got to the Airport without any hassle or stress.

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

Would recommend and use again

Shak was a great driver, was easy to get in touch with and kept us up to date with his location. Vehicle was clean and big enough to accommodate 6 of us and all of our luggage. There was a pile up of traffic on the way to the airport and Shak managed to avoid most of it, making sure we got to the airport in time for our flight

October 2, 2023
Unprompted review
Rated 5 out of 5 stars

What began as an anxious situation, ended with an excellent result!

....its a long story but we were in Malta due to return home & there was not going to be a hire car available for us when we landed at 22:00 on a Saturday night!

Googled companies local to where I live & none we available (or willing!)

Contacted Excelsior via the web anxiously waiting for a response. Reply with a summary was very quick, followed by a phone call to confirm details & ask if any additional services were required. Confirmation was received soon after.

Another anxious wait overnight - would they turn up? Will I be stuck on the side of the road?
Following morning got message from Kamar to say he was the deignated driver & he would see us at 10pm, that was very reassuring.

On landing, another message to say let him know once we had collected luggage. Fantastic!!

Leaving the terminal we walked a short distance to the agreed meeting point & within a few minutes this guy arrived in a nice clean car & he was full of smiles.

The journey home seemed very short, mainly due to the light conversations we had on the way.

All in all, an excellent experience!

September 23, 2023
Unprompted review
Rated 5 out of 5 stars

We had our return journey with…

We had our return journey with Excelsior and was once thrilled again with the amazing service we received. Our driver Rocco was once again a wonderful host. Nothing was too much trouble. We had a wonderful journey. We would definitely recommend this firm!

September 30, 2023
Unprompted review
Rated 5 out of 5 stars

Birmingham to Cornwall with ease

Rocco drove us from Birmingham to Cornwall & it was a wonderfully relaxing way to start our holiday.
The car was so clean & comfy & Rocco was very friendly, polite & most helpful.
I would definitely recommend Excelsior cars & use their services again.

September 24, 2023
Unprompted review
Rated 5 out of 5 stars

Always good service!

I aways use excelsior for airport runs now. Nice size taxis at a decent price and they are always friendly and on time. Also one of the few services that will provide a child seat as well.
Thanks Shak!

September 19, 2023
Unprompted review
Rated 5 out of 5 stars

Excelsior cars were wonderful

Excelsior cars were wonderful, they tracked our flight time, were diligent, efficient and on time. They supported us moving all our luggage. Excellent honestly thank you Shak and Shakil

September 11, 2023
Unprompted review
Rated 5 out of 5 stars

Excellence from Excelsior cars

Excellence from Excelsior cars
Picked up on time for our out going flight from Birmingham
Shak the driver very professional and attentive.
Had a few texts from drivers for our early morning inward flight advising us of their name and number, how ever with a 4 hr delay from Dalaman we eventually arrived at 04.30 to be met by Abid with no fuss or bother.
Cant recommended Abid and Excelsior cars enough,does what he says with very reasonable prices takes all the stress of getting too and back from the airport.

September 10, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding service from…

Absolutely outstanding service from beginning to end. Highly polished and professional, and easily able to adapt to my last minute changed flights into Birmingham Airport. Abid the Manager is superb at running this operation, and the driver Amo that we had was an utter delight - so charming, polite and personable. Super stuff, we will use again no doubt at all.

September 5, 2023
Unprompted review
Rated 5 out of 5 stars

Kamran was very kind and

Kamran was very kind and, despite the early morning hours, he picked me up at the airport right on time. The cost was more economical than other taxi companies. I am sure I will use their service again when I return to Birmingham.

September 3, 2023
Unprompted review

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