Exchange My Car Reviews 68

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

The process throughout was straight forward, good. Communication all the way, best offer of any other company, even trade in. MIA was quick to reply to any issues and to assure me that the offer ma... See more

Company replied

Rated 4 out of 5 stars

Easy process, best price for me, lost a star just because of the amount of circles I went round in to get the initial sales information started and paperwork done and people not calling me back but th... See more

Company replied

Rated 4 out of 5 stars

The only criticism I have is doing an over valuation initially and then it changes by £1k. We was very honest with our initial appraisal so clearly they over value to draw you in. Did get a better pri... See more

Company replied

Rated 5 out of 5 stars

Not sure how I got onto these I think I was referred by another site but the experience was good. My car had a part exchange value of £8000 at the dealership and I was offered £10500 I think by the in... See more

Company replied

Company details


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4.6

Excellent

TrustScore 4.5 out of 5

68 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Rasy from start to finish

For someone who doesn't understand cars, I was worried about how difficult sellling mine would be. Thankfully I came across Exchangemycar who took all the stress away and helped me get a great price without much effort

June 3, 2024
Unprompted review
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Reply from Exchange My Car

Hi Theo, our team is delighted to read about your experience with Exchange My Car. We are glad you had a stress-free experience and a great price! 😊

Rated 5 out of 5 stars

Best car selling process out there

First time with ExchangeMyCar and I am impressed! Yhey vet the dealers and make sure they all follow the same rules. After declaring some damage my car had the offer naturally dropped and I chose to go with a different buyer from the list they all provide the same service so you can just go by the highest price you get offered. Great experience.

June 6, 2024
Unprompted review
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Reply from Exchange My Car

Hi Joshua, it was a pleasure to help you get the best price possible for your car! Thank you for your review. 😊

Rated 5 out of 5 stars

Positive Experience!

No faff just a straight-forward process and quick money transfer 👍

June 7, 2024
Unprompted review
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Reply from Exchange My Car

Hi Harper, thank you for your review! 😊

Rated 5 out of 5 stars

Such a great company

Such a great company, there was no haggling over the price, no fees, and all went smoothly. The best website around to sell your car. Thank you!

September 8, 2023
Unprompted review
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Reply from Exchange My Car

Thank you for your lovely feedback! We’re thrilled to hear everything went smoothly with no fees or haggling. It’s great to know you found us the best site to sell your car!

Rated 5 out of 5 stars

10/10 service

Sold my car through this website and got the best price I could find online.

the collection was straight forward and it seems they no longer charge a deposit to come to you which was good.

The buyer was fair with the inspection, not overly picky like other companies I tried before. 10/10 service

August 11, 2023
Unprompted review
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Reply from Exchange My Car

Thank you for your kind words! 😊 We’re thrilled to hear that our team was so helpful with your car sale. It was a pleasure working with you!

Rated 1 out of 5 stars

Scam website - dont pay deposit

Scam website. Paid £50 for car collection. No-one came. Called and emailed them to book a new date or for a refund, no-one picks up the phone or emails back. Been nearly a week now. Please reply to me. Hassan gaffar. bP69uou is the car reg.

January 5, 2023
Unprompted review
Rated 1 out of 5 stars

Disgusting company

Disgusting company. Take money from your card then cancel the appointment due to “not being able to collect for 6 weeks” but nothing mentioned before taking the appointment fee or 3 days after. You would think when you confirm appointments you take money for, it’s because you know they are dates available. This company does not answer the phone at all. Just another gimmick company. Pathetic customer service.

December 21, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent mal was fantastic on the day…

Excellent mal was fantastic on the day and got me a top price for my Mercedes’ thanks guys 10/10

August 11, 2022
Unprompted review
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Reply from Exchange My Car

Thank you, Justin! 🌟 We're thrilled Mal was able to provide fantastic service and help you get the best price for your Mercedes. Your 10/10 rating means a lot to us!

Rated 5 out of 5 stars

VEHICLE TRANSFER

Transferred my old motor vehicle today to exchangemycar.co.uk. The whole process from initial contact to payment and vehicle collection was conducted in a very professional manner. Whilst I could have achieved a better price if I had sold privately I did not want to go through the hassle of a private sale. The final price fell at the bottom end of my "acceptable range" but the reasons for the various deductions from the initial offer were clearly explained. Overall I am reasonably satisfied.

May 25, 2022
Unprompted review
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Reply from Exchange My Car

Thank you, Roger, for your detailed feedback! We're pleased to hear the process was professional and transparent, even if the price fell within the lower end of your range. Your trust means a lot to us, and we're glad we could make the experience hassle-free for you.

Rated 4 out of 5 stars

Great to deal with

April 12, 2022
Unprompted review
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Reply from Exchange My Car

Thank you! We're glad to hear you found us great to deal with. If there's anything we can do to turn your 4-star experience into a 5-star one, feel free to let us know.

Rated 5 out of 5 stars

Jay was great and very helpful

Jay was great and very helpful. He made extra effort to try get us higher price for our van. Looking forward for the sale to go through next week

April 7, 2022
Unprompted review
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Reply from Exchange My Car

Thank you, Milenka! 🌟 We're happy to hear that Jay went above and beyond to help you. Fingers crossed for a smooth sale next week!

Rated 5 out of 5 stars

Very satisfied 😀

Spoke to Jay regarding selling my car.
Very friendly and throughly explained the process of selling the car . Nothing was too much trouble.

April 7, 2022
Unprompted review
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Reply from Exchange My Car

Thank you, Martyn! 😊 We're delighted that we could provide such thorough service. Your satisfaction is our top priority

Rated 1 out of 5 stars

Scam

Quote I received online was not the same as the one I received over the phone. Paid the £50 deposit.
Changed my mind (received a better quote)
They said I would be refunded.
Not received and stopped responding.

Scammers avoid!

April 4, 2022
Unprompted review
Rated 5 out of 5 stars

Great experience

My cousin told me about this company and I decided to give it a go. Got a higher offer than webuyanycar and a couple of others. No issues at all everything went as they described and got the money on my account straight away. Might come back to buy a car next

March 16, 2022
Unprompted review
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Reply from Exchange My Car

Thank you, Bruna! We're thrilled you had such a smooth experience and that we could offer you a better deal. We hope to see you again, whether selling or buying!

Rated 5 out of 5 stars

Such a great company very welcoming…

Such a great company very welcoming would definitely recommend make you feel at ease about selling your car and getting the best rate for it

March 15, 2022
Unprompted review
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Reply from Exchange My Car

Thank you, Jazz! 😊 We're so glad you found us welcoming and felt at ease throughout the process. Your recommendation means a lot to us!

Rated 5 out of 5 stars

A great experience

Jay was great and made the whole experience extremely smooth. Would highly recommend to anyone looking to sell their car.

March 7, 2022
Unprompted review
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Reply from Exchange My Car

Thank you, Luke! 😊 We're delighted to hear that Jay made the process smooth for you. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Jay was exceptional

This was my first time using Exchange My Car and Jay was informative, polite and communicated throughout the whole process. I will definitely use Exchange My Car again.

March 7, 2022
Unprompted review
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Reply from Exchange My Car

Thank you, Katrina! 🌟 We're thrilled Jay could provide you with such a positive first experience with us. We look forward to assisting you again in the future!

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