Exclaimer Reviews 242

I had a bit of a slow start with getting the requested support and a bit of unneccesary back and forth which I found a bit inconvenient. However once I was able to plan a support session with Graeme and run through the issue to find a solution it was a great experience and even went a little bit longer than the booked time which eventually led us to find the solution.

Harry Carter was absolutely great, helpful and kind

I wanted to share how impressed I was with the service I received from Jasmine at Exclaimer. She truly knew her stuff and answered every one of my questions thoroughly. What I appreciated most was that she never made me feel rushed. She took her time, explained everything clearly, and made sure I understood each step. Jasmine was also incredibly easy to talk to, which made the whole experience smooth and enjoyable.

Excellent service from start to finish. Thank you, Jasmine!

The support - despite being slow to respond - is improving. Edward’s assistance is the reason this is a 5 star and not a 3 star. The team member was informative and helpful and made himself available should we encounter slow responses moving forward. Thank you Edward.

Karina was very quick in repsonding and resolving the request.

Leigh panton gave me a very good support and nice engineer

Karina Mashru was absolutely responsive. I requested to update the number of users for an upcoming renewal, and she took care of it within minutes.

Bhuwan Gurung was extremely helpful and a great tech. He helped me get the signatures working again. Great job!!!!!!

Karina Mashru is wonderful to work with. She is professional, courteous and supportive. She makes the renewal process seamless and easy. She is quick to respond.

We have done business with Exclaimer for some time and found we kept having issues with their processes and lack of human assistance. After being introduced to Karina many of our issues have been resolved by someone who is willing to help rather than referring you to a ticket system. Huge improvement from the previous point of contact.

Work for a global company and dealing with Karina from Exclaimer has been amazing.
Was able to resolve all my pricing queries and keep the accountants happy!

I wasn't sure about the response time since we are located in a different country, but I put my ticket in and in 5 minutes Harry Carter already assisted me with a change a needed to make. Thank you!

Hanna was super helpful and got our account reset in no time!

Excellent support from Himesh and Graeme - thank you.

I've been trying to get hold of their accounts department after getting mails of our services to be suspended due to an account query they just cannot resolve.
It's been months now and it's like going round in circles.
No responses to call or mail.
Otherwise still getting the same mails over and over as if they do not know how to read the info provided.
Cannot get hold of them! It's super frustrating.

I have Been trying to work with their customer service and they are non existent. No one responds to the support ticket and I was going to bring some other companies on but since no one is responding I'll be going elsewhere. Once we were onboarded the sales person pushed us off to the support team but I cannot get anyone to respond. If your looking at this company I would look somewhere else!

Worked with Hanna Addamovich fixing an issue, top support from her and fixed quickly.

Himesh was Incredibly kind and super helpful, our issue was resolved very quickly and I appreciate all his help :)

Suresh responded timely and sorted me out quite fast. Also he gave a proper explanation of what happened to cause the issue.

The software is really buggy and doesn't support direct HTML source. It can be really time-consuming to put together signatures, especially if you need variations across different locations, which we do.

I could make my peace with the poor software experience but at some point about a year ago, I ran into an issue where their system refused to accept our payment methods. I spent many, many hours trying to resolve this, being ignored by their international support.

When I finally, after almost 12 months, had someone from their actual HQ office get in touch with me to try to recover the payments that were owed. I was basically told that they accept millions of payments, there's no problem with their gateway, and it must be something that I'm doing wrong.

I'd strongly recommend looking at one of their many competitors.