Experience Days Ltd Reviews 

Expiry of voucher was effectively 6 weeks before date on voucher as could not book forcing me to extend for £20 or not use the voucher. Customer services did not see the problem. Awful experience. They should warn people voucher may effectively expire 6 weeks before .

first ordered gift card on november 2nd. did not arrive. Emailed company. 2nd gift card supposedly sent but as yet ,nine days later,still waiting. not happy!!!

In brief
Worst customer service
Not great offers to select. You can get much cheaper if you shop with the same amount of money
Not many locations
The full story is:
I was gifted a voucher for my 40th a hot balloon experience for two. Worth almost £300, which I’ve extended the first year due to missing the season.

This year been busy with our new baby and couldn’t use it during summer either. So before expiry I tried to extend but couldn’t two days before expiring I emailed asking the reason. And received a response on the expiry day saying that I can’t renew.
A follow up email trying to explain the reasons why I could not redeem the 300 voucher which was rejected and I was told it is mentioned in the T&C. Ignoring my reasons.

Needed to extend the experience timeframe and the process was easy.

Awful as it is my wife’s birthday today and you have taken payment and I have no voucher!

Looks like a miss-communication as hotel said we could book and yes we got a reply from Experience Days to my third email and I find your response argumentative and not in the spirit of customer service.

There was a good selection of events in my area and I know from personal experience that they use really good suppliers for their offers.

Do not use this company!!!!! I paid for an experience and they are refusing to give me a refund, when the company I booked it with no longer works with experience days. It seems they have an internal dispute and if if they say they have paid that company my contract is with experience days and they have failed to deliver . It’s unacceptable to refuse a refund when they can’t provide me with the service I paid for .

The booking was easy and Adrenaline (North Yorkshire) were efficient and welcoming. The quad biking experience was brilliant - careful instruction and attention to detail at the start led to us being confident and competent as we began the various tracks. We were then able to challenge ourselves and have great fun on more demanding terrain whilst feeling safe and in control of what we were doing. Will was a great instructor, giving thorough tuition which then allowed us to push our limits in safety and have a really exhilarating session.

It was so easy to choose and order voucher as a birthday gift for my son.I got an email immediately confirming my order. I was only let down by Royal Mail as I paid extra for a voucher to be delivered by Ist Class Mail, which took a week to arrive. Will definitely use Experience days again.

Quick response and arrived in post a couple of days after purchase. Skydiving now already booked and looking forward to it! 😬

after being bought an experience day from this company, there was unfortunately a global Pandemic, meaning it couldn't be used.

The company extended the use for a further year, but the experience day required hadn't restarted, due to a pandemic.

i was unable to use the voucher for a driving experience due to a knee replacement.

so asked the company if the voucher could be used for a different experience.

We have just been informed that "as the voucher had expired" no refund, and no extension can be added.

the only experience i have gained from this company is that of frustration( as you cant ring them )
delay ( due to the length of time taken to respond to e mails, Jan to September )

and the experience of money lost, due to my wife trying to get me something different and enjoyable for a milestone Birthday...

Save your money ....

What A Terrific Service.
I bought the Voucher for my Niece's 50th Birthday. I found the website easy to use and a great choice of gifts. Well worth paying the little extra for a posted copy as it came well packaged and inside was a proper gift pack that I know my niece will treasure.
With a great choice of theatres and restaurants to choose from I think it's the perfect gift.
I will certainly be using this service gain and again.

Difficult to navigate with no clear instructions on what needs to be done and no code for bus company to photograph.

Speaking with Garry foukesthe operations manager. He was both practical and kind. Kind regards Louise francis

Got a voucher for my birthday in June but have found trying to book online impossible!! Initially email helpline responded but then all went silent
I then emailed Experience Days on contact form who advised booking line was down and to try again this week- also to email their helpline. Have tried both of these options and nothing
So frustrated won't use again and wouldn't recommend

Great service, voucher arrive the next day after I ordered online. Easy to use website. I would definitely use them again and recommend.

Very easy to book(present)will review once been used but a great present something different 👌