Expertelectrical Reviews 206

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

I had a very disappointing experience with Expert Electrical. We ordered specific bulbs, but the wrong ones were sent. When we contacted them to resolve the issue, instead of acknowledging the mista... See more

Rated 5 out of 5 stars

I have been using this company for a few years now and have had nothing but a very good experience with them. I only buy one product from them but do so regularly. With free delivery and very compe... See more

Company replied

Rated 1 out of 5 stars

Shocking service, kept getting an order wrong so many times, unable to follow simple instructions. Had to chase up so many times to resolve. Had to chase up their goodwill gesture refund too, unb... See more

Company replied

Rated 4 out of 5 stars

The relay bases I ordered were a great price and excellent product but the dork who delivered them threw the box over a six foot fence onto my shed roof 6 foot away. This broke the relay locking lever... See more

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3.0

Average

TrustScore 3 out of 5

206 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

OK but it took a little longer than expected

I ordered an RCD late one night during the bank holiday weekend. I was expecting delivery within about 3 working days. The online invoice/receipt was accompanied by a promise of an e-mail acknowledging my order soon. After about 5 days with no acknowledgement or RCD I e-mailed them and got a rapid reply apologizing and explaining that there had been a stock control error but the RCD was now with them and would be with me the next day. IT WAS. It arrived well protected in ample packaging.
It was not 5 Star treatment but I am reasonably happy.

May 30, 2013
Unprompted review
Rated 3 out of 5 stars

Poor communication Re: out of stock items but all delivered 100% in the end.

Our order was placed on the 25th March, the goods were delivered on 12th April, and there were some major paper work errors which could have been quite serious, there was very poor communication in respect of out of stock items, but when we eventually received the goods they were 100% correct as per order, We would buy from Expert Electrical again but next time we will allow more time for delivery.

April 18, 2013
Unprompted review
Rated 5 out of 5 stars

Top rate service

As a first time user of Expert Electrical products and services I was impressed with the prompt response, appreciation of my needs and the delivery of the agreed appropriate product.

March 21, 2013
Unprompted review
Rated 5 out of 5 stars

excellent

quality product at a resonable price. Well packaged and fast delivery. Very Good!

March 12, 2013
Unprompted review
Rated 4 out of 5 stars

Good service and prices

The goods we ordered were not in stock, but we were kept informed and the goods were put on back order and arrived when they said they would. Good service and the prices were keen.

March 5, 2013
Unprompted review

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