Expert Telecom 

As below title Renewing my contract taking 6 attemps to find out by email or letter thanks to amy

After five or ten minutes of holding music, got through to Chelsea who was most helpful and gave me all the info I needed and I am now switching also my broadband (from Plusnet) to you. Five out of five to Chelsea.

I reported the fault via email and Maddison responded within in an hour via my mobile phone, confirming that there was a problem at the exchange and that it would be rectified within a few days - which it was.

Very understanding and and helpful, pleasure to deal with thanks to the team

Always responsive and helpful and so nice to be able to speak to a person and not a machine!
Amy was quick, efficient and polite whenever we spoke.

Spoke to Chelsea. She explained everything very politely and clearly and resolved issue immediately. Very friendly.

Sophie made it so easy and made me smile the way Sophie held me through this and I would like to speak to Sophie again i fell so happy speak to her

Sophie was very knowlegible & polite in her dealings with me. She should be commended for her approach towards your customers.

Not only has communication be very poor but the approach to charges is very cavalier

Tamzin was very helpful

ET seem to have a very casual approach to collecting funds from my bank account. I was told that the monthly cost would be about £25 but they have just collected £92.56!!!!
Not impressed, not happy.

Liana was very helpful, in sorting out my mom account
Thank you

Made a general enquiry today about my bill as I had not received an invoice. Spoke to Liana.... she was so polite and so very friendly and dealt with my questions concisely. She is an asset to your team

Leanna was very helpful and polite. She was very knowledgable. She is a credit to your team. ⭐️⭐️⭐️⭐️⭐️

I found Your employee Chelsea to be very helpful & polite. It was great to get a follow up regarding the problem we were having with our phone line.

Regards

Geoff Clark

I had a very positive conversation with Liana yesterday. She has a very good telephone manner, understood the problem very quickly and knew what to do to put it right. She has organised this but I wait to see if the problem has been solved.

Quick and efficient service. We had lost one of our landlines. Shortly after calling her, I went down into our village to see if any Openreach person had been working locally and accidentally cut us off. I saw an approaching Openreach vehicle and I waved at him, whereupon he said my name and that he had already received the call from Expert Telecom. The problem was then soon traced and resolved (with an apology, as he had actually displaced one of our wires on an earlier delving into the rats' nest of wires in a water-logged inspection pit.) The date below is today's date as I can't remember the date of the incident. The issue is that I have to wait until I can use someone else's computer to do a Trustpilot review, as it won't run on my old version of Windows.

We were having problems with our phone line. I spoke to Chelsea who was very helpful and understanding, she explained that she would contact openreach and find out what was happening. She even phoned back the following day to make sure everything was ok. I'm very impressed with this level of help. It is great nowadays to actually speak to someone who cares, when in this kind of situation.

Pleasant staff helpful they listen to any of your issue and go out of there way to put thing right
This goes a long way to make me as a customer feel confident that I have chosen the best company
All round good experience