Explore Learning Reviews 2,406

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 304 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The user experience is frequently highlighted as excellent, with many people appreciating the efficiency and ease of the service. Reviewers are particularly impressed with the quality of the product and the exceptional customer service. However, some customers also noted issues with inconsistent tutors and a few people were dissatisfied with the management's handling of certain situations, including service termination and communication. There were also occasional reports of unengaging online sessions due to tutors keeping cameras off.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, friendliness, and engaging... See more

User experience

Customers consistently note positive experiences with the user experience. Many praise the flexibility of... See more

Service

Clients share positive opinions on service, often highlighting how it helps children gain confidence and... See more

Customer service

Consumers find customer service to be positive. Many reviewers express appreciation for the support received,... See more

Product

Customers had positive experiences with the product, noting significant improvements in children's focus,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We came through Bright Horizons and so far (4 months) our experience has been good. There are aspects that I'm finding annoying (like the fact that BH customers cannot cancel lessons) but at least the... See more

Company replied

Rated 5 out of 5 stars

Hiba and Zehra are incredibly well organised, welcoming and accomodating to a whole host of different needs. We put our son through the 11+ tuition and not only did he really enjoy it, but Hiba went o... See more

Company replied

Rated 5 out of 5 stars

My boy loves going and the staff are so great with him (Winnersh centre). He is only 4 and has a lot of big opinions so the fact that he is always so excited is really brilliant. Love the flexibility... See more

Company replied

Rated 5 out of 5 stars

My son started back with explore learning as he found it difficult due to his SEN needs in the beginning. I would like thank all the staff but in particular Hamzah for taking the time out to support... See more

Company replied


Company details

  1. Private Tutor
  2. Educational Institution
  3. Tutoring Service

About Explore Learning

Written by the company

Refer a friend

We offer all our members the opportunity to share the love of learning with their friends.

You will receive £25 off your next month of membership for every family that joins Explore Learning on your recommendation, and so will they!

Refer a friend - Save £25

Since 2001, our professional tutors have nurtured over 250,000 children aged 4 to 16 to achieve their potential, either in one of our vibrant learning centres, or through online tuition.

We are passionate about providing a service for all children to thrive throughout their education and beyond.

Our goal – to build confident, fearless learners who are hungry for knowledge.

Book your free trial session today!

Written by the company

Join the thousands of families who have changed their story with Explore Learning. Tailored maths & English tuition for children aged 4-16. Book your free trial today.
Inspiring tutors
Our expert staff create 'light bulb' moments, and nurture long-lasting learning attitudes. Our people bring our offering to life, and make our service truly unique.
Engaging resources
Where you visit us online or in our learning centre, our tools are innovative, and mapped to the school curriculum, allowing every child to work at their own pace and record their progress.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The programme my daughter is on is very…

The programme my daughter is on is very good. She is making alot of progress and am very happy with the package at explore learning.

December 31, 2025
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Reply from Explore Learning

Hi Sharif! Thank you for sharing your experience. We’re delighted to hear your daughter is making such great progress!

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Interactive learning and helpful tutors. Would definitely recommend. My child looks forward to going every week!

December 31, 2025
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Reply from Explore Learning

Hi Vee! Thanks so much for your feedback. We’re so pleased your child looks forward to coming each week and is enjoying learning with our tutors. It’s great to hear they’re finding it so engaging!

Rated 1 out of 5 stars

Not a good experience for my kid

I had sent my kid to Explore learning with the intension of studying for 11 plus exam. Eventually, it didn't go well for my son. One major disadvantage of sending children to explore learning is they don't give any hand materials whereas the exam is paper based. It's difficult for him to be learning all looking at screen every time. When I asked they don't do any paper based.

We had enrolled for Rugby center at Sainsbury's, Dunchurch. The space is very limited and sometimes I feel it's overcrowded. Facilities are good but I feel my kid will not be able to concentrate in this space with so many kids.

We had joined my kid in September 2025, and for the last 4 months we haven't got any materials except online learning, just the one sheet planner paper showing what all will be taught during each week. Teaching is good it seems but we were not satisfied since we were expecting some materials for practice too. For mock exams a child needs to have paper based practice as well. Doing everything online doesn't make sense. We had asked paper based materials several times but didn't get any. Even when were about to have break for the Christmas we asked for textbooks and paper materials but we were told that we have refer all online. We were disappointed by their response and decided to put up a review here and leave. If your child is okay with screen learning it is good here otherwise I wouldn't recommend your child for 11+ exams here at Explore learning.

Just to confirm we never received any test books or any materials during our tenure here for 4 months.

December 31, 2025
Unprompted review
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Reply from Explore Learning

Hi Jinu,

Thank you for sharing your feedback. We’re sorry to hear that your experience at our Rugby centre didn’t meet expectations, particularly when preparing for the 11 Plus.

For children enrolled in centre-based 11 Plus tuition, physical test books and paper-based mock exams are included as part of the programme. We understand your concern about not receiving these, and we will investigate this with the Rugby centre team.

We also appreciate your comments about the space at the centre. Creating a calm, focused learning environment is very important to us, and your feedback has been shared with the team.

The Rugby centre team will be in touch directly to discuss your experience further. Thank you again for taking the time to share your thoughts.

Rated 4 out of 5 stars

The learning the my children have got…

The learning the my children have got did benefit them and give them a jump start at school, but was expensive.

October 9, 2025
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Reply from Explore Learning

Hi Oliver! Thank you for your feedback. We’re delighted to hear your children have benefited and gained a jump start at school! We understand that tuition is an investment, and we’re grateful you chose Explore Learning to support their learning journey.

Rated 1 out of 5 stars

Worst place i would never send my child…

Worst place i would never send my child back again. I did write a review but took it down as it first ot was sorted. Long story short, they dont care about your childs education. At first they do care then later down the line its not what it seems they tend to gossip about other students and how their progressing and where they are not. They talk with one another when they are more times meant to be at the table with the students. They dont give you proper feedback. My child did learn something at the start but now they havent learnt a thing. My child went down a set in class. They tolr me if i want feedback to go online they never told me how my child was or wasnt doing . They failed to meet my childs parent meeting its all a sham. I was warned about them before i should of listened. Now that i want a part refund which is from my childs grant they are saying they csnt. I was told by right they would need to refund it and me and them come ro an agreement
Which is now a scam as they are withholding funds as really they dont want to as its alot of funds to refund back. I was already warned that they wouldnt want to give back any as it means its losing business and funds for them.
I should have listened to other parents in the first place and not have invested my child into that centre. Another parent over the weekend contacted me and told me the same thing that theyre leaving as their childs not learning i said good.
Please please avoid Addiscombe learners at all cost . Avoid any of their centres.
The centre my child goes to now they absolutely love it and they are progressing . Oh and explore learners have been going downhill since 4-6 months ago . Now what does that say. I am not a happy parent at all i have literally beek scammed!!!!!!

December 4, 2025
Unprompted review
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Reply from Explore Learning

Thank you for taking the time to share your feedback, Heather. We know how important it is for parents to feel confident in their child’s learning and progress, and we’re sorry to hear that this wasn’t your experience.

We take comments around communication and professionalism seriously. They are not reflective of the standards we expect across our centres, and we’ve reviewed this feedback internally with the centre team to help ensure our processes and support are as clear and consistent as possible.

The team made several attempts to speak with you directly so we could better understand your concerns and offer support, however we weren’t able to have that conversation in full before your child left.

In relation to funding, Childcare Grant payments are government-funded and, in line with the grant terms, cannot be refunded by Explore Learning. We understand this can be frustrating and are always happy to explain how funding arrangements work.

We’re sorry that your experience led you to feel this way and wish your child every success in their learning journey going forward.

Rated 5 out of 5 stars

Making a difference

My children looks forward to going, it's made a real difference.

November 10, 2025
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Reply from Explore Learning

It's brilliant to hear that we have been able to make a difference in your child's learning. Thanks for taking the time to leave a review, Tamica!

Rated 5 out of 5 stars

Great tuition

Excellent for confidence building and gaining strong understanding of core curriculum subjects.
Tutors who care and develop students.
Management who have your child’s best interest at heart.

November 17, 2025
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Reply from Explore Learning

Thanks for the review, Adam. We're thrilled to hear about your positive experience!

Rated 5 out of 5 stars

Just amazing!!!

My son is enjoying a lot his experience with Explore Learning and also he improved a lot.
Me, as a parent I can say that I am very happy with the updates and communication from Explore Learning.
Well done!
Totality recommended!

December 8, 2025
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Reply from Explore Learning

Thanks for taking the time to leave a review, Simina. We're delighted to hear your son is enjoying his tuition with our team!

Rated 4 out of 5 stars

Lovely staff

Lovely staff, and also good results for the kids

December 15, 2025
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Reply from Explore Learning

Hi Neville! This is great to hear, thank you for leaving your kind feedback! It means a lot to our team.

Rated 5 out of 5 stars

We’ve had a great experience with Explore Learning

We’ve had a great experience with Explore Learning tutor lessons. It’s amazing to be able to track the kids’ progress and clearly see their development. In a short space of time, we’ve gained more insight than we have at school, with a real focus on specific areas to help move them forward. The targeted approach allows extra attention on subjects that need development. A brilliant experience so far - highly recommend.

December 15, 2025
Unprompted review
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Reply from Explore Learning

Hi Louise! Thank you for your kind review. We’re really pleased to hear that the clear progress tracking and targeted support have helped give you greater insight into your children’s learning.

Rated 5 out of 5 stars

Leicester EL centre

Leicester EL centre

I am absolutely delighted with the Leicester tuition centre and the progress my children have made since joining. The tutors are patient, knowledgeable, and genuinely care about each child’s learning and improvement. Lessons are well-structured, and concepts are explained clearly, which has really helped boost my children’s confidence and understanding in their subjects.

The learning environment is supportive and motivating, and the Tutors and Manager Lee regularly provide feedback on my children’s progress. I’ve noticed improvements not only in their academic performance but also in their attitude towards learning.

Overall, this tuition centre has been a great support for my children’s education, and I would highly recommend it to other parents looking for quality guidance and effective learning.

Additionally Lee is real asset to Explore Learning, he has gone over and beyond to meet my children’s needs and is very supportive. He has immense knowledge from working within a school and he has made a huge difference to the Leicester centre.

Thank you

Mrs Pancholi

December 14, 2025
Unprompted review
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Reply from Explore Learning

Hi Mrs Pancholi! Thank you for your lovely review. We’re so pleased to hear about the progress your children have made and the impact the Leicester centre and team have had on their confidence and learning.

We really appreciate your kind words about Lee and will be sure to pass them on. Thank you for recommending Explore Learning.

Rated 5 out of 5 stars

Thank you so much Rachel

Thank you so much Rachel, Olivia and your Team at Crayford centre for supporting and encouraging Iris with her learning. Iris is always happy going to her lessons every Saturdays and doing her home learning on the platform. Thank you very much again and highly recommended your centre in Crayford!

December 14, 2025
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Reply from Explore Learning

Hi Huyen! Thank you for your kind words. We’re delighted to hear that Iris enjoys her lessons and home learning. We’ll be sure to pass on your thanks to Rachel, Olivia, and the team at Crayford.

Rated 1 out of 5 stars

Don't waste your time!

I had booked a trial session with Explore Learning for my child this morning (Sunday). We were ready and waiting on time, with reminders set, but after waiting patiently for 10 minutes, nobody showed up.

What’s worse, we did not receive any notification or explanation about the session being cancelled or delayed. I tried calling their phone number multiple times (at least 7–8 attempts), and although it seemed like someone picked up, the call was immediately disconnected each time.

This was a completely frustrating experience. If this is the first impression they give to potential customers, I cannot imagine what their actual classes or services are like. I would not recommend Explore Learning at all. It was a total waste of time, and very disappointing.

December 14, 2025
Unprompted review
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Reply from Explore Learning

Hi Deepika! Thank you for sharing your feedback, we completely understand how frustrating this must have been.

We’re glad we’ve been able to reschedule your child’s trial session for Wednesday and look forward to welcoming you both. Our tutors are excited to provide personalised support and help your child feel confident and engaged in their learning.

Rated 5 out of 5 stars

Great platform for learning

Great platform for learning
This Great platform help my daughter to Improve her Maths and English .

November 1, 2025
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Reply from Explore Learning

Hi Janet! It's great to hear that our tuition has made such a positive impact on your daughter's maths and English learning journey. Thank you for leaving your feedback, it means a lot to our team!

Rated 5 out of 5 stars

Very nice

Its very good

December 10, 2025
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Reply from Explore Learning

Hi Vijitha! This is great to hear, thank you for your kind feedback.

Rated 5 out of 5 stars

My doughter know two month is very help…

My doughter know two month is very help full. We notice she mad lot of progress , staf is very kind every thing we ask they give us good anwer

December 10, 2025
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Reply from Explore Learning

Thank you for your kind words! We’re thrilled to hear about your daughter’s progress and glad our team has been helpful and supportive every step of the way.

Rated 5 out of 5 stars

Staff are very helpful staff

Staff are very helpful specially Nahal who the assistant manager was amazing explained to me all the process. My son loved the places and he gained confidence now he is doing very well.

November 23, 2025
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Reply from Explore Learning

Hi Abdo! Thank you for your lovely feedback! We’re delighted to hear that Nahal’s support made a difference and that your son is gaining confidence and enjoying his time at Explore Learning.

Rated 5 out of 5 stars

The explore learning maintains…

The explore learning maintains excellent communication with parents, which I really appreciate. I always feel informed and included in my child’s learning journey. My son is truly enjoying his lessons, and it’s clear that he feels comfortable and supported in the classroom. All of the teachers are incredibly friendly, approachable, and helpful, creating a positive and encouraging environment for the students. I’m very happy with the quality of care and education he is receiving.

December 7, 2025
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Reply from Explore Learning

Hi Sabina! Thank you for your wonderful review! We’re so pleased to hear that your son is enjoying his lessons and feels supported, and that our team’s communication helps you feel informed and involved. We’re thrilled he’s happy and thriving at Explore Learning.

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