Explore Learning Reviews 2,406

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 304 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The user experience is frequently highlighted as excellent, with many people appreciating the efficiency and ease of the service. Reviewers are particularly impressed with the quality of the product and the exceptional customer service. However, some customers also noted issues with inconsistent tutors and a few people were dissatisfied with the management's handling of certain situations, including service termination and communication. There were also occasional reports of unengaging online sessions due to tutors keeping cameras off.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, friendliness, and engaging... See more

User experience

Customers consistently note positive experiences with the user experience. Many praise the flexibility of... See more

Service

Clients share positive opinions on service, often highlighting how it helps children gain confidence and... See more

Customer service

Consumers find customer service to be positive. Many reviewers express appreciation for the support received,... See more

Product

Customers had positive experiences with the product, noting significant improvements in children's focus,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We came through Bright Horizons and so far (4 months) our experience has been good. There are aspects that I'm finding annoying (like the fact that BH customers cannot cancel lessons) but at least the... See more

Company replied

Rated 5 out of 5 stars

Hiba and Zehra are incredibly well organised, welcoming and accomodating to a whole host of different needs. We put our son through the 11+ tuition and not only did he really enjoy it, but Hiba went o... See more

Company replied

Rated 5 out of 5 stars

My boy loves going and the staff are so great with him (Winnersh centre). He is only 4 and has a lot of big opinions so the fact that he is always so excited is really brilliant. Love the flexibility... See more

Company replied

Rated 5 out of 5 stars

My son started back with explore learning as he found it difficult due to his SEN needs in the beginning. I would like thank all the staff but in particular Hamzah for taking the time out to support... See more

Company replied


Company details

  1. Private Tutor
  2. Educational Institution
  3. Tutoring Service

About Explore Learning

Written by the company

Refer a friend

We offer all our members the opportunity to share the love of learning with their friends.

You will receive £25 off your next month of membership for every family that joins Explore Learning on your recommendation, and so will they!

Refer a friend - Save £25

Since 2001, our professional tutors have nurtured over 250,000 children aged 4 to 16 to achieve their potential, either in one of our vibrant learning centres, or through online tuition.

We are passionate about providing a service for all children to thrive throughout their education and beyond.

Our goal – to build confident, fearless learners who are hungry for knowledge.

Book your free trial session today!

Written by the company

Join the thousands of families who have changed their story with Explore Learning. Tailored maths & English tuition for children aged 4-16. Book your free trial today.
Inspiring tutors
Our expert staff create 'light bulb' moments, and nurture long-lasting learning attitudes. Our people bring our offering to life, and make our service truly unique.
Engaging resources
Where you visit us online or in our learning centre, our tools are innovative, and mapped to the school curriculum, allowing every child to work at their own pace and record their progress.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Highly recommend

Anaisha has learnt so many new things , she is making a great progress.

December 7, 2025
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Reply from Explore Learning

Hi Shail! Thank you for your kind words! We’re thrilled to hear about Anaisha’s progress and love seeing her enjoy learning and grow with us.

Rated 5 out of 5 stars

EL Wembley- Great!

Very happy with the center. Teachers are great and help children being motivated. Wembley's centre has got amazing staff! Highly recommend

December 6, 2025
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Reply from Explore Learning

Hi Vani! Thank you for your lovely review. We’re so pleased to hear that your child feels motivated and supported by the wonderful team at our Wembley centre.

Rated 5 out of 5 stars

Explore Learning – Kingston upon Thames

We would like to share our sincere appreciation for the exceptional support we’ve received from Explore Learning - Kingston centre since our son joined at the end of September, especially from Carole, Joanna, Dhushana, and the entire team.

From the very beginning, Carole has been truly outstanding. Her warm communication, flexibility and genuine care have made such a positive difference in helping our son settle in. She has gone above and beyond to ensure he feels comfortable, supported and confident during every visit.

We are also incredibly grateful to Dhushana, whose kindness, patience and reassuring approach have helped our son feel at ease right from the start. She has been wonderful in understanding his needs and making each session smooth and encouraging.

The rest of the tutors have been equally fantastic, engaging, supportive and genuinely invested. Even in the short time since he joined, we can already see improvements in his confidence and his willingness to engage in learning at the centre. He enjoys explaining what he has done in his sessions and feels proud of himself, which is wonderful to see.

Thanks to Carole’s attentive leadership, Dhushana’s thoughtful support, and the tutors’ brilliant guidance, Explore Learning has quickly become a place where he feels happy, safe and motivated to learn.

Thank you for creating such a nurturing and positive environment. We truly appreciate everything you do.

December 6, 2025
Unprompted review
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Reply from Explore Learning

Hi GC! Thank you for your lovely review. We’re so pleased to hear how well your son has settled in and how supported he feels with Carole, Dhushana and the Kingston team. It’s wonderful to see his confidence growing, and we truly appreciate your kind words.

Rated 5 out of 5 stars

Oldbury branch

My son enjoys his tuition lessons with his allocated teacher. I have also seen a huge improvement in his English work which is an area I was concerned about. He loves attending the sessions. I hope he continues to excel and shine in his studies at school and tuition. Thank you to Medina who always keeps me updated on my son’s progress and to all the staff at Oldbury, who greet us with smiles every week. Keep up the fantastic work

December 4, 2025
Unprompted review
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Reply from Explore Learning

Hi Mohammed! It's wonderful to hear how much progress your son has made, and we are thrilled to be a part of his learning journey. Thank you for sharing your feedback, it means a lot to our team.

Rated 5 out of 5 stars

All 3 of my kids have been through the…

All 3 of my kids have been through the 11 plus programme with Explore Learning and as of writing this feedback, 2 out of 3 passed their 11 plus exams and got into fantastic schools. We wait for the final set of exams for our third child. A large part of that credit goes to the folks at Explore Learning for providing a state of the art teaching platform, great tutors and a great culture! I have to call out my son's tutor, Jay who has really gone above and beyond for my son. It has felt like he has taken a vested interest in extracting the best from my son and provides insight at the end of each lesson that reassures you (as a parent) that your child is in great hands. Great company and if I had any more kids, I'd be scheduling the sessions in.

December 2, 2025
Unprompted review
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Reply from Explore Learning

Hi Furqan! Thank you so much for sharing your experience! We’re thrilled to hear about your children’s success and it’s wonderful to know the support from our tutors has made such a positive difference. Wishing your third child all the best with their exams!

Rated 5 out of 5 stars

Why wait

My granddaughter is enjoying her tuition with her allocated person .
They are very interested in helping her with the class that she struggles with and go about it in ways she understands. Highly recommend

December 1, 2025
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Reply from Explore Learning

Hi Linda! This is great to hear, thank you for leaving your feedback. It means a lot to our team!

Rated 5 out of 5 stars

A great booster to school for all children

We attended a free Explore creative writing session at our local library in the summer holidays, and hadn't thought about tutoring before as our daughter is quite capable at school, but struggles with her confidence and sometimes due to her autism can struggle in a busy classroom environment so thought we would give this a go and see how she gets on. I am so glad we did, her confidence has come on leaps and bounds in the past few months and she loves telling us about the things she has learnt in her sessions. She is more active in participating in the classroom at school, and this has definitely been an excellent supportive tool to her learning. She struggles with changes of routine so there was some pushback at first, but now she is used to the new routine she happily goes into each session and fully participates. I'm so glad we gave it a go, and would highly recommend to other parents!

December 1, 2025
Unprompted review
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Reply from Explore Learning

Hi Talia! Thank you so much for sharing your experience. We’re thrilled to hear your daughter’s confidence has grown and that she’s enjoying her sessions. It’s wonderful to know our approach is helping her feel supported and engaged, both in school and beyond.

Rated 5 out of 5 stars

Great staff my daughter it's very happy…

Great staff my daughter it's very happy every time she had a class!Thanks for your support! X

November 30, 2025
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Reply from Explore Learning

Hi RS! Thank you so much! We’re thrilled your daughter enjoys her classes and that our team’s support is helping her learning every step of the way.

Rated 2 out of 5 stars

Our Twins Benjamin and Isabella and…

Our Twins Benjamin and Isabella and younger sister Evie enrolled in 2022, the progress made at Explore was good and the staff at Southampton Shirley have always been great. Unfortunately recently I think the company let us down for profit, Ben and Bella had some mocks in November this year(2025) and did well, we thought due to this and being near xmas and wanting to save some money, we decided to pull Ben and Bella out, see what they did in the February 26 mocks and then decide if they need to go back to explore after those results. Unfortunately, apparently the contract small print said we had to give notice by the 23rd of each month, a date we missed by 3 days, so still 5 days until the next December payment comes out, bearing in mind we have paid over 10k to them over the years , but no, they said it was too late and we'd have to pay the almost £400 pounds for December, even though we wouldn't use it. Considering this I'm very disappointed with them as a company for pursuing more money from us after all this time . Regardless of how well the kids do in February, I will not be returning to Explore due to this unnecessary money grab so near xmas. Now the 1st December and still no response, I thought they addressed any negative reviews. That's a very tactfully produced reply, which doesn't deal with the issue I'm raising, and Explore seems to be the only company incapable of issuing refunds as a way around the problem, just be honest in public that you have no intention of paying the fee back for a service we were never going to use. Poor show guys

November 26, 2025
Unprompted review
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Reply from Explore Learning

Thanks for taking the team to leave feedback, Martin.

Firstly, it's brilliant to hear you feel your twins have made progress with us, and the Shirley team has been great throughout their learning journey.

The Southampton centre is closed today, but the team will reach out to you tomorrow to discuss your concerns in more detail.

Rated 5 out of 5 stars

Very professional and friendly people

Very professional and friendly people
My daughter received lots of support
Very organised

November 26, 2025
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Reply from Explore Learning

Hi Maria! Thank you for your kind words. We’re so pleased your daughter felt supported and that you had such a positive experience with our team.

Rated 5 out of 5 stars

Beth from explore learning Cheltenham came along…

Beth from explore learning came along to our community learning hub to do a maths session with the children . And they absolutely loved it! Beth is very patient and understanding especially with neurodivergent students. I can not recommend explore learning enough! Thank you Beth for the most wonderful learning experience

November 26, 2025
Unprompted review
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Reply from Explore Learning

Hi Trudi! Thank you so much for your lovely feedback! We’re delighted the children enjoyed the session and that Beth’s patient approach made it such a positive experience.

Rated 1 out of 5 stars

It is difficult to speak to someoner

It is difficult to organise the schedule online and hard to get through to the supports on the phone

November 22, 2025
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Reply from Explore Learning

Thank you for your feedback, Olivia. We’re sorry to hear that you had difficulty getting through to our support team and found the online scheduling challenging. We’ll arrange for a team member to reach out and follow up with you directly.

Rated 5 out of 5 stars

Explore Learning offers supportive

Explore Learning offers supportive, structured tutoring that helps students grow in confidence and improve their skills, especially in maths and English. The tutors are friendly and encouraging, and the sessions are personalised to each child’s needs. It’s a great environment for consistent progress, academic support, and building strong study habits.

October 15, 2025
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Reply from Explore Learning

Hi S Roy! It's great to hear that your child has grown in confidence and their maths and English skills. Thank you for leaving your feedback, it means a lot to our team!

Rated 5 out of 5 stars

My son is very happy there ,he is…

My son is very happy there ,he is learne with smile.People there are always happy to help,and lovelly for children.

November 23, 2025
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Reply from Explore Learning

Hi Iwona! Thank you for leaving your feedback, it means a lot to our team. We’re delighted to hear your son is enjoying learning with a smile and that our team has made him feel supported and happy.

Rated 5 out of 5 stars

Lovley teacher

Lovley staff. Takes great care of their students

November 21, 2025
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Reply from Explore Learning

Hi Milly! This is great to hear, thank you for leaving your feedback.

Rated 5 out of 5 stars

Amazing experience

My kids loves to much

November 22, 2025
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Reply from Explore Learning

Hi Greta! It's great to hear that your children enjoy coming to their sessions. Thank you for leaving your feedback, it means a lot to our team.

Rated 5 out of 5 stars

Very good it has helped my daughter…

Very good it has helped my daughter very much thank you

November 19, 2025
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Reply from Explore Learning

Hi Roshan! Thank you for leaving your feedback, it's great to hear how much Explore Learning has helped in your daughter's learning journey.

Rated 5 out of 5 stars

The staff at your handsworth branch are…

The staff at your handsworth branch are lovely, empathetic and resilient when handling my son.
My so. Is doing so well at school and I put that down to the fantastic staff at handsworth explore learning.

April 2, 2025
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Reply from Explore Learning

Hi Petra! Thank you for leaving your feedback, it means a lot to our team. We’re delighted to hear your son is doing so well at school and that the Handsworth staff have made such a positive impact on his learning experience.

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