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Review summary

Created with AI, based on recent reviews

Looking at 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their attentiveness, knowledge, and positive attitude, highlighting the guides, translators, and chefs for making their experiences enjoyable and well-cared for. The service provided is frequently described as excellent, with many people appreciating the smooth organization, delicious food, and comfortable accommodations. Reviewers are particularly impressed with the overall quality of the experience, noting the attention to detail and the supportive nature of the team, even in challenging situations. The user experience is consistently highlighted as positive, with many consumers feeling safe and supported throughout their journeys.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their kindness, attentiveness, and expertise.... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the exceptional... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent organization,... See more

User experience

Customers had positive experiences with user experience. Many reviewers describe it as an unforgettable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an amazing time with tourguide Ariel 'Pollo', translator Sophia and the support staff. Everything was well organized, neat and everything else needed for a great experience. Food was delicious and... See more

Company replied

Rated 5 out of 5 stars

Our four-day tour to the Lost City was a unique and wonderful experience thanks to our wonderful guide Jose, our translator Isidor, and the fantastic cook Camila! We felt well looked after at all time... See more

Company replied

Rated 5 out of 5 stars

It was an amazing tour! Diego (guide), Justin (translator) and Jainer (chef) were all so great! Extra special shout-out to Justin who was super connected to the group and ensured every person was havi... See more

Company replied

Rated 5 out of 5 stars

The trip was perfectly organized. Our guide, Diego took really good care of us. Justin, our translator was so professional and make the trip so much more enjoyable. And our chef Jainer made such delic... See more

Company replied


Company details

  1. Tour Operator
  2. Sightseeing Tour Agency
  3. Tour Agency

Written by the company

We are a local tour operator, dedicated to providing meaningful travel experiences in the diverse natural scenarios in and around the city of Santa Marta and the Colombian Caribbean Region, highlighting among these, the tour to Lost City. We work hand in hand with indigenous and rural communities through sustainable community-based tourism, generating dignified and well-paid employment, respecting the environment and the customs of the locals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

83 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Great experience

We did the 4-day Lost City trek with Expotur and were very satisfied with this organization. Communication by email beforehand was easy and fast. On the day of the tour, we were picked up from our hostel right on time.

Our tour guide (Sixto) was always cheerful and ready to help. When one of our group members got sick, Sixto even carried his backpack. Our translator (Isidroo) spoke excellent English. He also acted almost like a second tour guide and really supported us in the camps along the way.

The camps were better than we expected: decent bunk beds with mosquito nets, toilets, and showers. Each camp also had a small shop for essentials (and even beer!) and sometimes internet. Our own cook (Luz) traveled ahead of us and prepared delicious meals three times a day. There were always plenty of snacks available along the trek as well.

After the hike, we were conveniently dropped off with our big backpacks on the route to our next destination, so we didn’t have to return all the way to Santa Marta.

September 24, 2025
Unprompted review
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Reply from Expotur

Hi Niels 👋😊, thank you for your comment and for choosing us to live this incredible experience! We're happy to hear that everything went well and that you enjoyed the tour, the camps, and the logistics along the way. We hope to see you again on another adventure soon! 🫡💚

Rated 5 out of 5 stars

It was an amazing experience

It was an amazing experience. Luz made amazing food, way better than I expected. The camps were also nice and comfortable. Isdo was a great translator and Sixto the best guide. I got very ill on the second day, and Sixto carried my backpack during this. What a warrior! Very thankful for everything!

September 24, 2025
Unprompted review
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Reply from Expotur

Hi Robbert 👋😄, thank you for choosing us and for sharing your experience! We are happy that you enjoyed the food, the camps, and the journey. We hope to see you again soon on another adventure! 🥾✅

Rated 5 out of 5 stars

Great experience

Our four-day tour to the Lost City was a unique and wonderful experience thanks to our wonderful guide Jose, our translator Isidor, and the fantastic cook Camila! We felt well looked after at all times and we didn't lack for anything! The guides told us a lot about the area and the people there, which was very interesting! They were very considerate of the group and made every effort to make everyone's experience enjoyable. We highly recommend this tour!

August 21, 2025
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Reply from Expotur

Hi Juliane 👋😃, thank you for sharing your experience and for choosing us to live this incredible adventure! We're happy to hear that you enjoyed the 4-day tour, felt well taken care of, and appreciated both the service and the insights about the area. Thank you for recommending us! 🥾🍃

Rated 5 out of 5 stars

We recently completed the Lost City…

We recently completed the Lost City Trek with Expotur, and we had an absolutely unforgettable experience. Our guide Antonio was incredibly knowledgeable, calm, and kind. He made us feel safe and supported throughout the journey, and shared his deep connection with the land and the local cultures in a truly respectful way.

Justin, our translator, was equally fantastic – always helpful, clear, and with a great sense of humor. He made sure nothing was lost in translation and added great energy to the group.

The organization of the trip, the food, and the logistics were also excellent. We felt well taken care of the whole way.

Thank you for such a meaningful experience – we will remember this trek forever!

Love from Denmark, we had a tour only us 3 girls, and we will never forget this experience. Thank you!

July 4, 2025
Unprompted review
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Reply from Expotur

Hi 👋👋, thank you for sharing your experience and for choosing us to live this unforgettable adventure to the Lost City. We're glad to hear that everything – from the logistics to the group atmosphere – was so meaningful to you. Messages like yours motivate us to keep delivering unique experiences. A big hug all the way to Denmark! 🤗🌳✨

Rated 5 out of 5 stars

The lost city trek

The lost city trek was a great experience! Our guide Jorge made us feel safe and taken care of, our interpreter Sofia was an amazing translator, very helpful and nice. The chef Jesus kept us full with amazing food. Had a lovely time with the group jaguares, and the amazing staff. Would definitely recommended this trip to others!

March 7, 2025
Unprompted review
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Reply from Expotur

Hi Cathrine! 👋😊 Thank you very much for your comment and for choosing us to accompany you in this incredible adventure to the Lost City 👣🌱

Rated 5 out of 5 stars

Such a great experience

Such a great experience! Our group — the Jaguares — was so much fun, and we had a wonderful time with Jorge, Sophia, and Jesus. Definitely recommended for the Ciudad Perdida hike!

March 7, 2025
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Reply from Expotur

Hi Elliot! 👋😄 Thank you very much for your comment and for choosing us to accompany you in this incredible adventure to the Lost City 🥾🍃

Rated 5 out of 5 stars

Expotur did a great job ensuring all…

Expotur did a great job ensuring all our needs were met during this gorgeous hiking experience. Jorge, Sofia, and Jesus took amazing care of us throughout the tour - I could not have asked for a better team!! The trek itself is so beautiful, a once in a lifetime opportunity!

March 7, 2025
Unprompted review
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Reply from Expotur

Hi Talia! 👋😁 Thank you very much for your comment and for choosing us to accompany you in this incredible adventure to the Lost City 🫡💚

Rated 5 out of 5 stars

Jhoan and Jon- Aquila group

The trip was very well organized.
The food was delicious and nutritious. Lots of protein and carbs to provide us with energy. Snacks were refreshing and providing energy along the way. We were offered coco and tea to relax in the evening.
Jhoan told us a lot about a history of the Lost City and indigenous people. The evening before ascending to the Lost City he told us how the city was discovered and preserved so people can now visit it and learn about it. The story was supported by visual aids - pictures, copies of artifacts and additional presentation of special speaker. Joan and John (the translator) very patiently answered a lot of questions.
The trek is hard and I stayed behind along with my friend but there was always a guide with us. I felt taken care of safe and supported.
When you are tired sometimes a small gesture means a lot… Jhoan gave me sturdy bamboo walking stick, Lorena made a plant tattoo on my arm, John brought me a cup of tea…..
The trek was our 30 year wedding anniversary gift to ourselves and I can’t think about celebrating it differently. It was one in a lifetime experience!

Tips: have a walking stick- it helps you to keep the balance and supports going down a hill and only pack essentials.

February 13, 2025
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Reply from Expotur

Hi Teresa 👋😃, thank you for choosing us to live this unforgettable experience. We're thrilled to know that you enjoyed the well-organized trip, the delicious food, and the fascinating history of the Lost City. It's great to know you felt cared for and supported throughout the journey. We truly appreciate your detailed feedback and helpful tips for future trekkers. We hope to welcome you on another adventure soon! 🤗⛰️✨

Rated 5 out of 5 stars

Amazing excursion

The excursion was amazing ! We were with guide Sisto, translator Valentina and cook Joel, who gave us the best experience in a great atmosphere ! We slept well, food was really good, and explanations about the history of the lost city were really interesting !
Thanks for everything !

February 17, 2025
Unprompted review
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Reply from Expotur

Hi Alex! 👋😊 Thank you very much for your comment and for choosing us to accompany you in this incredible adventure to the Lost City 💪🌿

Rated 5 out of 5 stars

Amazing experience in Lost City 🛖

We really enjoyed Lost City expedition.
Our guides Lorena Nelson and Jhoan took very good care of us and made sure we had everything we needed. We learned a lot of history from Jhoan , he had a lot knowledge about local people and culture. John and Carlos made great job of translating everything to English. We enjoyed meeting native people and sharing candies with children . We were nicely surprised with amount of food cooks prepared for us and sleeping conditions! Over all we had a lot of fun with the whole group even tho the hike was much harder then we expected. I would say this hike is for pretty fit people. I would also recommend to bring hiking poles, good hiking shoes and lighter backpack. Good bag spray and a lot of sunscreen.
Very rewording experience!

February 11, 2025
Unprompted review
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Reply from Expotur

Hi Magdalena 👋😄, thank you for choosing us to experience this incredible adventure. We’re so glad to know that you enjoyed the expedition to Ciudad Perdida and felt well cared for and well fed. We truly appreciate your recommendations and comments, they motivate us to keep improving. We hope to see you soon on another one of our exciting adventures 💪🌿

Rated 5 out of 5 stars

Ciudad Perdida los Flamingos

The 4 day trek to Ciudad Perdida with expotur and our group los flamingos was an amazing experience. Our guides José n, translator Aldair, José (2) and our cook Joel made it an unforgettable adventure. The jokes, interesting stories and facts, swimming in hidden waterfalls, sometimes difficult climbs and amazing views will be a memory by heart! Thanks a lot!

February 10, 2025
Unprompted review
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Reply from Expotur

Hi Alix 👋😁, thank you for choosing us to experience this incredible adventure. We’re glad to know that the hike to the Lost City was unforgettable and full of special moments, from the waterfalls to the breathtaking views. We really appreciate your feedback and hope to see you soon on another adventure with us 👣🌱

Rated 5 out of 5 stars

Fantastic trip

Fantastic trip - Jose x2 were brilliant, highly recommend

February 10, 2025
Unprompted review
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Reply from Expotur

Hi Jack! 👋😊 Thank you very much for your comment and for choosing us to accompany you in this incredible adventure to the Lost City 🤗⛰️✨

Rated 5 out of 5 stars

The trek was REALLY hard

The trek was REALLY hard. I'm 64 and I thought in fairly good shape. It is a LOT of uphill and downhill climbing. The most physically challenging I have done in my life. We did the 5 day which was still hard, but the return was a different route. It was beautiful. Our guides and the food were great. Without our guide Ariel helping I would not have been able to make it. Just know that in Colombia 10 minutes or 30 could mean an hour or more.....

January 26, 2025
Unprompted review
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Reply from Expotur

Hi Susan 👋😁, thank you very much for sharing your experience with us and for choosing us to live this incredible adventure to the Lost City. We know that the hike can be a great physical challenge, but we also know that the views and the experience make it all worth it. We are glad to know that, despite the difficulties, you managed to enjoy the route and appreciate the beauty of the place. We hope to see you again in future adventures! 💪🌿

Rated 5 out of 5 stars

carlos and christian was the best ever

Carlos our translator went above and beyond for us. The best service ever. Jhoan knew alot of history about the indeginous people and jesus made very good food. But Christian was a star and was very good at talking and being nice

January 25, 2025
Unprompted review
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Reply from Expotur

Hi Erik! 👋😊 Thank you very much for your comment and for choosing us to join you in this incredible adventure to the Lost City 👣🌱

Rated 5 out of 5 stars

Incredible experience

Just come back from an 4 days trek to the ciudad perdida : Incredible experience. Definitely highlight of my month in Colombia.

Very well organised tour, amazing views, delicious food and a very dedicated team.

Nelson, Carlos and Pique thank you so much for your efforts and energy you put in your work. You have made this experience unforgettable. A special thanks to Heider for his patience in responding to the thousands questions I had about Sierra Nevada :)

Highly recommended to everyone looking for a challenging but beautiful 4 day experience surrounded by nature !

January 16, 2025
Unprompted review
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Reply from Expotur

Hi Elisa 👋😄, thank you for your comment and for choosing us for this amazing experience to the Lost City! We are glad to know that it was the highlight of your month in Colombia and that you enjoyed the sights, the food and the tour organization so much - we hope to see you on new adventures in the future! 👣🌱

Rated 5 out of 5 stars

Great guides

Great guides, we had Carlos, Nelson, Haider and Piqué. Great teams, amazing sights and trek. We were very well looked after, fed and confortable camps. Highly reccomend this trip

January 20, 2025
Unprompted review
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Reply from Expotur

Hi Ottilly! 👋😁 Thank you very much for your comment and for choosing us to accompany you in this incredible adventure to the Lost City 🥾🍃

Rated 5 out of 5 stars

Best way to see Sierra Nevada

Ciudad Perdida trek with Expotur’s Nelson and translator Carlos was a fun way to do this tough trek. At times it was very hot, hard and wet. Evenso, it was an excellent trip and enjoyable way to see beautiful Colombian Sierra Nevada. Every experience along the way, before and after the city, made the effort worth while. Another thing, with limited numbers allowed entrance to the national park, no bus, no train, no road for many many miles, we were among a handful of people in the city itself. It is a uniquely peaceful experience Do it!

January 20, 2025
Unprompted review
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Reply from Expotur

Hi Christina 👋😃, thank you for your comment and for choosing us for this incredible adventure in the Lost City! We are so glad that, despite the challenges of the trek, you enjoyed the tour - we hope to see you again on future adventures! 🫡💚

Rated 5 out of 5 stars

4 days of sweat and fun 😉

We did the 4 day tour with 12 people and 4 crew (Nelson, Carlos, Pique and Heider). We had an amazing time. The hike was hard but doable, and we took lots of breaks and had fruit and snacks all the time. The camps were also nice and there are showers and good food from our cook (vegetarian was also good and had proteins!). The only thing missing at the camps is soap to wash your hands. Our guide did an excellent job explaining the culture and history of the place and the translator was super fluent in english. The lost city feels like a place you need to visit as soon as possible, before more people discover its beauty! 😉
Nathalie from the Salseros Group 💃

January 17, 2025
Unprompted review
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Reply from Expotur

Hi Nathalie 👋😄, Thank you for your comment and for choosing us to live this incredible experience in the Lost City! We are glad to know that you enjoyed the tour, the campsites and the food. We appreciate your suggestions and it motivates us to know that your adventure was so positive. We hope to see you soon on a new adventure! 💃💪🌿

Rated 5 out of 5 stars

Great experience

Great experience. The hike and the team (Salseros!!! - Nelson, Carlos, Heider and PK) were very well organised. Broke the hike down into manageable sections. Fantastic food especially the consideration for vegetarians! Accomodation was very good too.

January 17, 2025
Unprompted review
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Reply from Expotur

Hi! 👋👋 Thank you very much for your comment and for choosing us to accompany you in this incredible adventure to the Lost City 👣🌱

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