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Review summary

Created with AI, based on recent reviews

Looking at 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their attentiveness, knowledge, and positive attitude, highlighting the guides, translators, and chefs for making their experiences enjoyable and well-cared for. The service provided is frequently described as excellent, with many people appreciating the smooth organization, delicious food, and comfortable accommodations. Reviewers are particularly impressed with the overall quality of the experience, noting the attention to detail and the supportive nature of the team, even in challenging situations. The user experience is consistently highlighted as positive, with many consumers feeling safe and supported throughout their journeys.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their kindness, attentiveness, and expertise.... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the exceptional... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent organization,... See more

User experience

Customers had positive experiences with user experience. Many reviewers describe it as an unforgettable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an amazing time with tourguide Ariel 'Pollo', translator Sophia and the support staff. Everything was well organized, neat and everything else needed for a great experience. Food was delicious and... See more

Company replied

Rated 5 out of 5 stars

Our four-day tour to the Lost City was a unique and wonderful experience thanks to our wonderful guide Jose, our translator Isidor, and the fantastic cook Camila! We felt well looked after at all time... See more

Company replied

Rated 5 out of 5 stars

It was an amazing tour! Diego (guide), Justin (translator) and Jainer (chef) were all so great! Extra special shout-out to Justin who was super connected to the group and ensured every person was havi... See more

Company replied

Rated 5 out of 5 stars

The trip was perfectly organized. Our guide, Diego took really good care of us. Justin, our translator was so professional and make the trip so much more enjoyable. And our chef Jainer made such delic... See more

Company replied


Company details

  1. Tour Operator
  2. Sightseeing Tour Agency
  3. Tour Agency

Written by the company

We are a local tour operator, dedicated to providing meaningful travel experiences in the diverse natural scenarios in and around the city of Santa Marta and the Colombian Caribbean Region, highlighting among these, the tour to Lost City. We work hand in hand with indigenous and rural communities through sustainable community-based tourism, generating dignified and well-paid employment, respecting the environment and the customs of the locals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

83 reviews

5-star
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Asks customers to review

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Incredible experience

The kindness and knowledge of the guide Sixto, translator Aldair and cooker Oesneider. The organization was perfect!

May 24, 2024
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Reply from Expotur

Hi Maria Victoria! 👋😊 Thank you very much for your comment and for choosing us to join you in this incredible adventure to the Lost City 🥾🌿

Rated 5 out of 5 stars

5 Star Service

Had a wonderful time on the 4 Day Lost City trek. From the time I booked the tour and arranged for pickup, there was constant communication from the company. The guides were also fantastic, Jose N and the translator Jose R really worked together as a team and were very knowledgeable. The accommodations were also comfortable and the food was delicious and substantial. Thank you everyone I had a wonderful time!

May 27, 2024
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Reply from Expotur

Hi 👋👋, thank you for your comment, it is our pleasure to know that your adventure was wonderful and that our team was able to offer you an incredible experience, thank you for choosing Expotur to enjoy this great adventure in Lost City 💪💚

Rated 5 out of 5 stars

amazing trek

amazing trek, amazing facilities and an amazing group of guides - Ariel the guide, Carlos the translator, and ledsy the cook were all great and deserve a raise.

May 15, 2024
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Reply from Expotur

Hi Justin! 👋😃 Thank you very much for your comment and for choosing us to join you in this incredible adventure to the Lost City 😊🍃.

Show reviews in all languages. (83 reviews)

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