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Review summary

Created with AI, based on recent reviews

Looking at 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their attentiveness, knowledge, and positive attitude, highlighting the guides, translators, and chefs for making their experiences enjoyable and well-cared for. The service provided is frequently described as excellent, with many people appreciating the smooth organization, delicious food, and comfortable accommodations. Reviewers are particularly impressed with the overall quality of the experience, noting the attention to detail and the supportive nature of the team, even in challenging situations. The user experience is consistently highlighted as positive, with many consumers feeling safe and supported throughout their journeys.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their kindness, attentiveness, and expertise.... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the exceptional... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent organization,... See more

User experience

Customers had positive experiences with user experience. Many reviewers describe it as an unforgettable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an amazing time with tourguide Ariel 'Pollo', translator Sophia and the support staff. Everything was well organized, neat and everything else needed for a great experience. Food was delicious and... See more

Company replied

Rated 5 out of 5 stars

Our four-day tour to the Lost City was a unique and wonderful experience thanks to our wonderful guide Jose, our translator Isidor, and the fantastic cook Camila! We felt well looked after at all time... See more

Company replied

Rated 5 out of 5 stars

It was an amazing tour! Diego (guide), Justin (translator) and Jainer (chef) were all so great! Extra special shout-out to Justin who was super connected to the group and ensured every person was havi... See more

Company replied

Rated 5 out of 5 stars

The trip was perfectly organized. Our guide, Diego took really good care of us. Justin, our translator was so professional and make the trip so much more enjoyable. And our chef Jainer made such delic... See more

Company replied


Company details

  1. Tour Operator
  2. Sightseeing Tour Agency
  3. Tour Agency

Written by the company

We are a local tour operator, dedicated to providing meaningful travel experiences in the diverse natural scenarios in and around the city of Santa Marta and the Colombian Caribbean Region, highlighting among these, the tour to Lost City. We work hand in hand with indigenous and rural communities through sustainable community-based tourism, generating dignified and well-paid employment, respecting the environment and the customs of the locals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

83 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

It was a wonderful experience

It was a wonderful experience. Our guides/translator/cook were excellent (Daniel, Carlos, Cristian and Pollo). They made our adventure 10 times better. The
were always there when we needed them and answered all our questions. They were very attentive during the walk as well. We were really lucky with the weather too. So a fantastic trip that I really recommend.

January 12, 2025
Unprompted review
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Reply from Expotur

Hi Justine! 👋😃 Thank you very much for your comment and for choosing us to accompany you in this incredible adventure to the Lost City 🫡💚

Rated 5 out of 5 stars

Highly recommend! Thank you Daniel, Cristian, Carlos and Pollo!

- excellent food! Thank you Pollo
- very funny and professional guides! Thank you Daniel and Cristian. Daniel has a huuuge knowledge and always motivated the group. Great respect to Cristian - so young and yet so professional!
- great translator that was very clear! Thank you Carlos
All in all, we highly recommend Expotur and their guides!

January 12, 2025
Unprompted review
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Reply from Expotur

Hi Nicole! 👋😊 Thank you very much for your comment and for choosing us to accompany you in this incredible adventure to the Lost City 🤗⛰️✨

Rated 5 out of 5 stars

Time of my life

We had a fantastic lost city trip with our Tayrona group and guides Daniel, Christian, translator Carlos and cook Pollo. I was the eldest of the group, and therefore a little bit slower, but there was always a guide with me to help and assist me. I think I would not have finished safely without Daniel and Christian. We had delicious food and snacks, thanks Pollo! And Carlos speaks perfectly English, he explained a lot . The guides were respectful to the environment, the people and nature. You could notice that they love their work. All the guides and the food inspired and motivated the group and although it was hard and difficult, we laughed a lot. THANK YOU SO MUCH FOR A ONCE IN A LIFETIME EXPERIENCE 💛

January 12, 2025
Unprompted review
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Reply from Expotur

Hi 👋👋, thank you for your comment and for choosing us to live this incredible experience in the Lost City! We are very happy to know that, despite the challenges, you enjoyed the tour, the food and the atmosphere of the group so much. It is a pleasure to know that everything lived up to your expectations and that the experience was unique for you. Thank you again for being part of this adventure! 💪🌿

Rated 5 out of 5 stars

100/10!! An Unforgetabble Experience❤️

My 57-year-old mum and I (25-year old) recently completed the 4-day trek to the Lost City (Ciudad Perdida), and it was absolutely incredible! We were part of the Tyrona group, led by the amazing Daniel and Christian, with Carlos as our translator and Pollo as our talented chef😍. Every aspect of the trip was perfectly organized. The guides worked tirelessly, fostering a fantastic atmosphere and providing support every step of the way.

I highly recommend booking with Expotur! From start to finish, their communication was excellent, answering all our questions beforehand and ensuring we felt prepared.

A word of advice: the hike is quite challenging, so pack light and make sure you’re in good physical shape. It’s worth every step for the breathtaking views, fascinating history, and once-in-a-lifetime experience!

We made memories that will last a life time. It was so so so special to do together🥰 THANK YOU Daniel, Christian, Carlos and Pollo🙏🏼.

January 11, 2025
Unprompted review
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Reply from Expotur

Hi Maxime 👋😄, thank you so much for your comment and for choosing us to live this incredible experience in the Lost City! We are glad to know that both you and your mother enjoyed the hike to the fullest and that the organization and support of the team made the difference. It's certainly a pleasure to be a part of such special and memorable moments - we hope to see you again on future adventures! 👣🌱

Rated 5 out of 5 stars

It was amazing

It was amazing! Eucario, Carlos and Omar planned it perfectly. They were holding the group together all the time. The food was great, even gluten free for me! Also they took good care of the ones who were struggling. Great experience!

January 7, 2025
Unprompted review
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Reply from Expotur

Hi Roos! 👋😁 Thank you very much for your comment and for choosing us to accompany you in this incredible adventure to the Lost City 🥾🍃

Rated 5 out of 5 stars

The trek far exceeded my expectations

The trek far exceeded my expectations, thanks to the excellent tour guides, extremely helpful translator and skilled cook. They displayed a high degree of professionalism, knowledge and were very fun to spend time with! I would not want to go with any one else, thank you Eucario, Omar, Carlos and AnaLuis.

Each day had a new excitement, with incredible views, waters to cross and new information from the very intelligent guide about the mountains and the indigenous community. It was a pleasure and very interesting to learn so much about the indigenous community who still live there.

The camps were lovely, very clean and comfortable. The food was excellent, with hearty nutritious meals and snacks.

January 6, 2025
Unprompted review
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Reply from Expotur

Hi Olivia 👋😃, thank you so much for your comment and for choosing us to live this incredible experience in the Lost City! We are glad to know that the trip exceeded your expectations and that you enjoyed the sights, the history and the organization of the tour. It's a pleasure to know that everything lived up to your expectations - we look forward to seeing you on future adventures! 🫡💚

Rated 5 out of 5 stars

A true highlight of my trip

I had the best 4 days getting to the lost city with Expotur. The whole process was so well organised, the guides were great along the way and the camps / food way exceeded my expectations. A big shout out and thank you to the team that accompanied us (Eucario, Carlos, Omar and Ana Ledys)!

January 7, 2025
Unprompted review
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Reply from Expotur

Hi Molly! 👋😊 Thank you very much for your comment and for choosing us to accompany you in this incredible adventure to the Lost City 🤗⛰️✨

Rated 5 out of 5 stars

Amazing experience with the best…

Amazing experience with the best guides!
Euchario, Carlos and Omar and everyone who worked behind the scenes producing amazing varied food,

Can’t recommend highly enough- the lost city itself was breathtaking and we learnt so much about indigenous culture.

Thank you!

January 7, 2025
Unprompted review
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Reply from Expotur

Hi Samuel! 👋😄 Thank you very much for your comment and for choosing us to accompany you in this incredible adventure to the Lost City 👣🌱

Rated 5 out of 5 stars

Amazing track with Expotur!

Amazing track with Expotur!
We had an amazing time with Eucario, Carlos, Omar and Ana Ledys. On top of that we had a great walking group.
Everything was well organized and the team was super helpful and fun!
I was sick from day one (nor related to the trip) and it was thanks to their help that I managed to enjoy the four days.
I would recommend Expotur to everyone that wants to do the trip.

January 10, 2025
Unprompted review
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Reply from Expotur

Hi Sarah 👋😃, thank you for your comment and for choosing us for this incredible experience in the Lost City! We are very happy to know that you were able to enjoy the tour to the fullest and that everything was well organized. We thank you for recommending us and hope to see you soon on another adventure! 🫡💚

Rated 5 out of 5 stars

very nice experience

very nice experience! 4 wonderful days accompanied by Gabriel our favorite guide and Danilo a very good translator. the landscapes are beautiful with all the nature of Colombia. We ate very well with our cook Jamir.
Thanks again to the whole team for this adventure

October 18, 2024
Unprompted review
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Reply from Expotur

Hi Manon 👋😁, thank you very much for your comment and for choosing us to live this incredible adventure to the Lost City! We are so happy to know that you enjoyed these 4 days surrounded by spectacular landscapes and nature, it's great to know that you had such a memorable experience with the team. It's great to know that you had such a memorable experience with the team, we hope this is just one of many more adventures you will live with us! 😊🍃

Rated 5 out of 5 stars

The Lost City Tour was excellent

The Lost City Tour was fantastic...everything was very well organized. Our guide (Dennis), translator (Samuel) and cook (Ismael) were excellent.I always felt safe and very well looked after....special thanks to Dennis who always encouraged me and always waited for me because I was the slowest

October 21, 2024
Unprompted review
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Reply from Expotur

Hi Günter 👋😊, thank you so much for sharing your experience with us! We are glad to know that the Lost City tour was such an amazing adventure for you. We are very grateful that you trusted us to live this unique experience and that you enjoyed the organization and the atmosphere during the tour. Thank you for choosing us to be part of this very special journey! 🥾🌿

Rated 5 out of 5 stars

Great experience

Great experience, highly recommend!

July 28, 2024
Unprompted review
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Reply from Expotur

Hi Chris! 👋😊 Thank you very much for your comment and for choosing us to join you in this incredible adventure to the Lost City 🥾🌿

Rated 5 out of 5 stars

The 4 day trek to the lost city was…

The 4 day trek to the lost city was really well organized. We had a really nice guide and a translator. Because of low season the group sizes were very comfortable (4 people). Accommodation was basic but clean and comfortable.
The food was really good and along the way were stops with fresh fruits.

May 13, 2024
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Reply from Expotur

Hi Sina 👋😄, we are glad to know that the organization of the tour and the size of the group made your experience so comfortable and enjoyable. It's great that you enjoyed the company of our team, and that both the accommodations and food exceeded your expectations. Thank you for sharing your experience and for recommending us! We look forward to seeing you again on a future exploration 👣✅

Rated 5 out of 5 stars

Excellent tour with experienced and…

Excellent tour with experienced and friendly staff, great organization and very enjoyable. Great food too.

July 6, 2024
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Reply from Expotur

Hi Ruan! 👋😀 Thank you very much for your comment and for choosing us to join you in this incredible adventure to the Lost City 💪✅

Rated 5 out of 5 stars

This is a once in a life time experience

This is a once in a life time , unforgettable experience. It is physically and mentally challenging but so very worth. The team of guides are fantastic. Do it if you are fit and prepared to finish the expedition.

June 17, 2024
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Reply from Expotur

Hi 👋👋, thank you for sharing your experience and for choosing us to live this challenge to Ciudad Perdida! We are glad to know that you found the expedition unique and unforgettable. Our team of guides always strives to provide a fantastic experience, guiding and supporting each of our adventurers. We hope to see you again on future expeditions! 🥾💚

Rated 5 out of 5 stars

Luxury experience with family with young kids thanks to Expotur guides Jorge, Samuel and Cunga

We completed the 5 day Ciudad Perdida Trek with our family of four, including two children age 5 and 9 years old. The service from Expotur was excellent, starting with the transport from and to the hotel, but also the communication before the trek. Our group of four had three dedicated guides: Jorge, the main guide, Samuel, the translator, and Cunga, the chef. The guides made our trip a great success. Delicious hot food three times per day, showing us the most beautiful places in the jungle, sharing a wealth of information about nature and culture, but above all, carrying our youngest child for miles across difficult terrain. The trek is very challenging, but our 9 year old daughter walked the full 57km distance (5500m total climb) and our 5 year old really enjoyed the adventure thanks to the loving care of our guides. The camps were great. There is WiFi everywhere for a small fee. The camp showers are cold but that is fine if you shower immediately when arriving at a camp hot and sweaty. Every camp has a shop where you can buy cold water bottles and beer. During the hikes, you get a break every 2km where the guides serve you fresh fruit. It makes the hikes easier to endure. The guides made the whole experience feel very luxurious. Meeting Mamo at Ciudad Perdida, the giant waterfall, the cable cart river crossings and swimming in the river are just some of the highlights of our trip.

June 15, 2024
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Reply from Expotur

Hi Jesse 👋😊, thank you for sharing your experience with us in such detail! It fills us with joy to know that your family enjoyed every moment of the trek to Ciudad Perdida with Expotur. It is wonderful to know that our team made your trip a memorable experience, especially taking care of the little adventurers and sharing their knowledge about nature and local culture. We are proud of our team for providing excellent service from advance communication to transportation and hospitality at each camp. We look forward to the opportunity to welcome you again to explore more wonders together 👨‍👩‍👧‍👧💚✨

Rated 5 out of 5 stars

Amazing

Despite the never ending rain, we had an amazing time in this hike. Our guide Adriana, translator Pilar, cook Wilfred and all round assistant Pedro made this trip an unforgettable and special one for us. Highly recommend visiting the Lost City!

May 28, 2024
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Reply from Expotur

Hi Kim! 👋😁 How wonderful to know that despite the rain, you enjoyed the hike to the Lost City! It fills us with joy to know that our team made your experience unforgettable and special, thank you for your comment and choosing us to live this incredible adventure! 😊🍃

Rated 5 out of 5 stars

Perfect

Perfect trip to the Ciudad Perdida! Guides and cook are top ! Recommended

April 2, 2024
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Reply from Expotur

Hi Jeremy! 👋😁 Thank you very much for your comment and for choosing us to join you in this incredible adventure to the Lost City 👣✅

Rated 5 out of 5 stars

The guides were great

The guides were great! Good food. This is a hard hike. Don't do it unless you are in very good shape.

May 21, 2024
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Reply from Expotur

Hi Edward 👋😁, we are very happy to hear that you enjoyed this incredible adventure in the Lost City, thank you very much for choosing Expotur and leaving us your comment 🫡🍃

Rated 5 out of 5 stars

Great experience

Isidro, ariel and emiro where great. The tour was tough but great. I am in colombia for a while now and it was the highlight of my trip so far.

May 21, 2024
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Reply from Expotur

Hi Jelmer Jonathan 👋😃, thank you for your comment, it is our pleasure to know that your experience was great despite the challenges and that it has been one of your best experiences in Colombia. Thank you very much for choosing Expotur to enjoy this great adventure to the Lost City 🤗🌱

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