Express Estate Agency Reviews 

5,212
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 575 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, professional, and knowledgeable, making complex property transactions much easier to navigate. Consumers deeply appreciate the remarkably fast response times, clear guidance, and seamless support provided by agents throughout the entire selling journey. Some reviewers were not happy with the overall communication and mentioned that it was very hard to contact the office when needed. People noted that phone calls and messages were sometimes completely ignored, leaving clients feeling frustrated and unsupported during critical transaction moments.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional throughout the entire process.... See more

Service

Reviewers mention positive feedback about service, highlighting efficient communication and professional... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are warm,... See more

Response time

Reviewers highlight positive aspects of response time, appreciating the proactive communication and prompt... See more

Customer communications

Customers had ambiguous experiences with contact, reflecting a high level of disagreement. On one hand, many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything that I needed to know was that explained clearly & concisely. I was given a clear understanding of the research carried regarding our location and what properties we sold recently. Due to y... See more

Company replied

Rated 5 out of 5 stars

Goergia has been an absolute superstar from start to finish without her I don’t know where I would be she is a asset To your company I would say she is higher then a 5 star if I ever had to go throu... See more

Company replied

Rated 5 out of 5 stars

Faela was very friendly and professional. Gave some good, interesting advise. We will be looking to go ahead and use her services in due course. Only down side was trying to see information on a phone... See more

Company replied

Rated 5 out of 5 stars

Nick thoroughly explained why we are not reaching the right audience to sell our house. He gave some really good advice and we could see the benefits of placing our house on the market using both dome... See more

Company replied


Company details

  1. Real Estate Agents

Information provided by various external sources

Do you want to sell your house — and not just be on the market? Proudly built upon great service, great success and no sale no fee – by choosing the Express Estate Agency, you will benefit from a very progressive, forward-thinking, proactive and nationwide Estate Agent that offers enormous advertising for your property, a 24/7 Enquiry Line and only deals with buyers in a position to proceed. We can help everyone and selling your home doesn't need to be a long, drawn-out and painful experience. Whether you are just wanting to sell, and don't want the trauma of 6-12+ months on the market, (with endless viewers who may simply be wasting your time), or if you are in need of a faster sale, we have the solution that will suit your needs.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(5,212)

561 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very polite and professional

Very polite and professional

May 15, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your kind words and review Kevin.

We truly appreciate your support and are glad you found our team polite and professional.

Kind Regards,

Jen 🏠

Rated 5 out of 5 stars

Very informative

Very informative, not pushy and quite honest from start to finish.

May 15, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you for your kind feedback Ross.

We’re really pleased to hear you found the service informative, honest, and pressure-free from start to finish. Your comments are greatly appreciated.

Many thanks,

Liv 🏠

Rated 5 out of 5 stars

Amy was very polite

Amy was very polite. Knowledgeable and helpful

May 15, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you for your 5-star review Brian.

We’re delighted to hear that Amy was polite, knowledgeable, and helpful throughout your experience.

Your feedback is greatly appreciated and will be passed on to Amy and the team.

Many thanks,

Jen 🏠

Rated 5 out of 5 stars

I thought the presentation and Jess was excellent

I thought the presentation and Jess was excellent informative and very professional

May 14, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you for your wonderful 5-star review Mr Boyd.

We’re so delighted to hear that you found that Jess was informative and highly professional. Your feedback is greatly appreciated and will be shared with Jess and the team.

Kind Regards,

Liv 🏠

Rated 5 out of 5 stars

Elliot was great

Elliot was great. Worked really hard to get sale agreed.
Nice guy. No problems with Elliot at all.

May 9, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you for your lovely review Colin.

We’re delighted to hear that Elliot worked so hard to get your sale agreed and provided such a positive experience throughout.

We’ll be sure to pass on your kind comments to him!

Wishing you all the best,

Liv 🏠

Rated 4 out of 5 stars

Scott was very clear and explained…

Scott was very clear and explained everything succincly

May 14, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you for your review Michael.

We’re very pleased to hear that Scott was clear, concise, and explained everything so well throughout your experience.

Your feedback is greatly appreciated and will be passed on to Scott.

Kind Regards,

Jen 🏠

Rated 5 out of 5 stars

Very knowledge

Very knowledge, very help and gave help advice.
Excellent

May 14, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you for your review Alison.

We’re delighted to hear that you found our staff and service knowledgeable, helpful, and full of useful advice.

Your kind feedback is greatly appreciated.

Kind Regards,

Sam 🏠

Rated 5 out of 5 stars

Very helpful and clear advice and…

Very helpful and clear advice and information

May 12, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you for your kind review.

We’re delighted to hear you found the advice and information helpful and clear. Providing straightforward, supportive guidance is always our goal, and we really appreciate your feedback.

Many thanks,

Sam 🏠

Rated 5 out of 5 stars

Super fast

Super fast, efficient process - no prep required from me and I could make an informed decision quickly

May 12, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you for your great review Martin.

We’re so pleased to hear the process was fast and efficient, and that you felt able to make an informed decision with minimal effort.

We really appreciate your feedback and your support!

Many thanks,

Jen 🏠

Rated 4 out of 5 stars

Initial meeting

Friendly, informative and professional

May 12, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you for your review Penny.

We’re delighted to hear you found our service friendly, informative, and professional. We really appreciate your feedback and support.

Many thanks,

Liv 🏠

Rated 5 out of 5 stars

Stacy was very clear and concise about…

Stacy was very clear and concise about the company and what services they provide. She also answered any questions I had in a polite manner.

May 12, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you for your lovely feedback Thomas.

We’re so pleased to hear that Stacy provided a clear and concise explanation of our services and answered all your questions politely and professionally.

We really appreciate your review and are glad you had a positive experience with us.

Many thanks,

Sam 🏠

Rated 5 out of 5 stars

Jess was very helpful and patient…

Jess was very helpful and patient throughout as I battled to get my computer connected for the Zoom session. Despite my limitations she gave a very clear explanation of your offer and strategy for my flat sale.

May 12, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your thoughtful review Roger.

We’re delighted to hear that Jess was so helpful and patient, we understand that technical issues can be frustrating, and it’s great to know she was able to support regarding your flat sale.

We really appreciate your kind words and your trust in us.

Many thanks,

Jen 🏠

Rated 5 out of 5 stars

Service quality

Will was on top of following up a dalayed purchase throughout and kept us updated with clarity.

May 8, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you for your review Mike. We’re really pleased to hear that Will kept on top of everything throughout your purchase and provided clear updates along the way.

We appreciate your kind feedback about Will and he will be really pleased to see this. It's great that we could impress you with the efficient and supportive service we delivered.

If we can ever do more for you, please don't hesitate to let us know.

All the best,

Jen 🏠

Rated 5 out of 5 stars

Scott was very professional and…

Scott was very professional and explained everything well

May 11, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you for the 5-star review Glenis.

We’re delighted to hear that Scott was professional and took the time to explain everything clearly.

Your feedback is greatly appreciated.

All the best,

Jen 🏠

Rated 5 out of 5 stars

Clear discussion of the options

Clear discussion of the options. Knowledgable and professional

May 11, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you for the 5-star review Roger.

We’re really pleased to hear you found the discussion clear and the service knowledgeable and professional.

We appreciate your feedback and your support.

Many thanks,

Sam 🏠

Rated 5 out of 5 stars

Adam was clear in the details he gave…

Adam was clear in the details he gave me. No bullsh*t and I wasn't pressurised. Let's just hope that you can do what he says you can.

May 11, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thanks for the great review Christine.

We're pleased to hear Adam kept things clear, straightforward, and pressure-free throughout. We really appreciate you taking the time to leave your feedback, and thank you again for choosing us.

Many thanks,

Liv 🏠

Rated 5 out of 5 stars

Will has been courteous and responsive

Will has been courteous and responsive. Thanks for your help!

May 11, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you for your 5-star review.

We’re delighted to hear that Will was courteous and responsive throughout your experience.

We really appreciate your kind words and are glad we could help. We’ll be sure to pass your thanks on to Will!

All the best,

Jen 🏠

Rated 5 out of 5 stars

VERY IMPRESSIVE

VERY IMPRESSIVE: RIANNA WAS VERY HELPFUL AND EXPLAINED EVERY THIN VERY CLEARLY

May 11, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you for your review George.

We’re delighted to hear that Rianna was very helpful and explained everything clearly for you.

It’s great to know you had such a positive experience, and we really appreciate you taking the time to share your feedback.

We’ll be sure to pass your kind words on to Rianna.

Many thanks,

Liv 🏠

Rated 5 out of 5 stars

Very informative and well presented…

Very informative and well presented information.
Answered all questions and I felt I was given the advice that I after.

May 8, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you for your wonderful review.

We’re so pleased to hear that you found the information informative and well presented, and that all your questions were answered.

It’s great to know you felt you received the advice you were looking for. We truly appreciate your feedback and support!

All the best,

Sam 🏠

Rated 5 out of 5 stars

Loverly and friendly told me everything…

Loverly and friendly told me everything I need you to know thanks very much

May 8, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you for your lovely review Chris!

We’re delighted to hear you found our team friendly and informative. We really appreciate your kind words and your support.

Thanks very much,

Jen 🏠

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