Express Estate Agency Reviews 

5,212
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 575 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, professional, and knowledgeable, making complex property transactions much easier to navigate. Consumers deeply appreciate the remarkably fast response times, clear guidance, and seamless support provided by agents throughout the entire selling journey. Some reviewers were not happy with the overall communication and mentioned that it was very hard to contact the office when needed. People noted that phone calls and messages were sometimes completely ignored, leaving clients feeling frustrated and unsupported during critical transaction moments.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional throughout the entire process.... See more

Service

Reviewers mention positive feedback about service, highlighting efficient communication and professional... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are warm,... See more

Response time

Reviewers highlight positive aspects of response time, appreciating the proactive communication and prompt... See more

Customer communications

Customers had ambiguous experiences with contact, reflecting a high level of disagreement. On one hand, many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything that I needed to know was that explained clearly & concisely. I was given a clear understanding of the research carried regarding our location and what properties we sold recently. Due to y... See more

Company replied

Rated 5 out of 5 stars

Goergia has been an absolute superstar from start to finish without her I don’t know where I would be she is a asset To your company I would say she is higher then a 5 star if I ever had to go throu... See more

Company replied

Rated 5 out of 5 stars

Faela was very friendly and professional. Gave some good, interesting advise. We will be looking to go ahead and use her services in due course. Only down side was trying to see information on a phone... See more

Company replied

Rated 5 out of 5 stars

Nick thoroughly explained why we are not reaching the right audience to sell our house. He gave some really good advice and we could see the benefits of placing our house on the market using both dome... See more

Company replied


Company details

  1. Real Estate Agents

Information provided by various external sources

Do you want to sell your house — and not just be on the market? Proudly built upon great service, great success and no sale no fee – by choosing the Express Estate Agency, you will benefit from a very progressive, forward-thinking, proactive and nationwide Estate Agent that offers enormous advertising for your property, a 24/7 Enquiry Line and only deals with buyers in a position to proceed. We can help everyone and selling your home doesn't need to be a long, drawn-out and painful experience. Whether you are just wanting to sell, and don't want the trauma of 6-12+ months on the market, (with endless viewers who may simply be wasting your time), or if you are in need of a faster sale, we have the solution that will suit your needs.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(5,212)

560 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Much appreciated for all the…

Much appreciated for all the information discussed. I have just one request , the service charge (1.5%) appears to be slightly higher compared to other real estate agents. Would be grateful if you could kindly review/Negociate the service charge once more.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

My property got viewings as promised…

My property got viewings as promised and was only on for a few months and sold as promised for the middle of the range of 2 figures and received feedback on these and updates from sales progression while going through the sale but if it meant I would have to go with their solicitors I would go with another estate agent as no stress with sale and viewings but trying to get someone to return your call or even answer your call no way

July 6, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your lovely review Susan. We’re delighted we were able to successfully sell your property and achieve a sale price within the expected range. It’s great to hear that you were pleased with the level of viewings, the regular feedback following each appointment, and the updates you received from our Sales Progression team throughout the process.

We’re sorry to hear that the communication from the solicitors did not meet your expectations. The solicitors are a separate independent firm, and customers are always welcome to use a conveyancer of their choice.

We really appreciate your kind comments about our service and are grateful that you chose us to market your home. We wish you all the very best in your new chapter.

Best Wishes,

Sam 🏠

Rated 5 out of 5 stars

They are able to answer all my…

They are able to answer all my questions no matter how many times I asked

July 6, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you for your kind words Ogochukwu. We’re delighted to hear that the team was able to answer all your questions and support you throughout the process.

We’re pleased we were able to get everything agreed for you and move things forward successfully with your house purchase.

We will be sure to pass on your kind words to the team. We really appreciate your feedback.

Best Wishes,

Jess 🏠

Rated 5 out of 5 stars

Everyone was extremely helpful and kept…

Everyone was extremely helpful and kept us informed at every stage. Very pleased.

July 6, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you for your fantastic review! We’re delighted to hear that the team was extremely helpful and kept you well informed at every stage.

We really appreciate your kind feedback and are very pleased you had a positive experience.

Best Wishes,

Liv 🏠

Rated 1 out of 5 stars

Bad experience with ExpressAgent…

I had good experience with ExpressAgent last year, however this year has been frustrating. Looks like they are making no efforts at all - I had only two potential buyers in months!! Be aware - they don’t always sell in promised timeframe.

July 1, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you for your feedback. We're pleased you had a positive experience with us previously, but we're sorry to hear your recent experience hasn't met your expectations.

We understand how frustrating it can be when a sale takes longer than hoped.While we always work hard to achieve a sale as quickly as possible, timescales can be influenced by market conditions and buyer demand, which can vary throughout the year.

We do of course remain committed to securing the right buyer for your property and look forward to continuing to support you throughout your sale.

Best Wishes,

Sam 🏠

Rated 5 out of 5 stars

Alex was very good…

Alex was very knowledgeable about the situation eith our property and similar ones in the area.
He answered our questions well and put no pressure on us at all which was very welcome as we need time to consider what to do next. Would recommend him.

July 3, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you for taking the time to a lovely review Neil. We're so pleased to hear that you found Alex knowledgeable about both your property and the local market, and that all of your questions were answered clearly.

We believe it's important to give our clients the information they need without any pressure, so it's wonderful to know you felt comfortable taking the time to consider your options.

Thank you for your recommendation, and if we can help further when you're ready, we'll be delighted to assist.

Best Wishes,

Liv 🏠

Rated 5 out of 5 stars

very pleasant and knowledgeable person…

very pleasant and knowledgeable person to speak to

July 3, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you so much for your wonderful review. We're delighted to hear that you found our team pleasant and knowledgeable to speak to.

We really appreciate your kind feedback and are always here if you need any further assistance. Thanks again for taking the time to share your experience!

Best Wishes,

Liv 🏠

Rated 5 out of 5 stars

a good start from Scott who was clear…

a good start from Scott who was clear and honest.

July 2, 2026
Unprompted review
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Reply from Express Estate Agency

Many thanks for your review Marc. We’re pleased to hear Scott was clear and honest. We appreciate you taking the time to share your feedback.

Best Wishes,

Liv 🏠

Rated 5 out of 5 stars

Very informative and fair in his…

Very informative and fair in his comments. Not too pushy and prepared to take time to understand my expectations .

July 1, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you for your review Caroline.

We're so pleased to hear that you found the advice informative and fair. Taking the time to understand each client's expectations and ensuring they feel comfortable throughout the process is something we genuinely value.

We appreciate your feedback.

Best Wishes,

Sam 🏠

Rated 5 out of 5 stars

Jamie explained everything clearly in a…

Jamie explained everything clearly in a friendly, professional and knowledgeable manner. Thank you

June 30, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you so much for your wonderful review Catherine.

We're delighted to hear that Jamie explained everything clearly and provided a friendly, professional, and knowledgeable experience. Your kind words mean a lot, and we'll be sure to pass your feedback on to Jamie.

We really appreciate your support and look forward to helping you again in the future!

Best Wishes,

Sam 🏠

Rated 5 out of 5 stars

All good clear communication fast…

All good clear communication fast responding yhank you for helping us buying the property

June 26, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you so much for your wonderful 5-star review Jaroslaw.

We're delighted to hear that you were happy with our clear communication and quick responses. It was a pleasure helping you through the process of buying your property, and we truly appreciate your kind words.

Wishing you all the best,

Jess 🏠

Rated 5 out of 5 stars

Very honest and straight forward

Very honest and straight forward. The proof will be in the pudding.

June 30, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you for your review Jonathan. We really appreciate your feedback.

We're pleased to hear you found us honest and straightforward, as that's exactly the approach we strive to take with every client. Thank you again for your support.

Best Wishes,

Liv 🏠

Rated 5 out of 5 stars

Daisy was pleasant and welcoming with…

Daisy was pleasant and welcoming with clear knowledge of the subject and made us comfortable during the discussion. All questions were answered with confidence and knowledge.

June 29, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you for your review Steven.

We're delighted to hear that Daisy made you feel welcome and comfortable. It's great to know she was able to answer all of your questions with confidence and provide the clear guidance you needed.

We'll make sure your lovely feedback is passed on to her. Thanks again for taking the time to share your experience.

Best Wishes,

Jess 🏠

Rated 5 out of 5 stars

Daisy was informative and very pleasant

June 29, 2026
Unprompted review
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Reply from Express Estate Agency

Thanks so much for your lovely review Donna.

We're really pleased to hear that Daisy was informative and pleasant throughout. We'll be sure to pass your kind words to her. Thanks again for your support.

Best Wishes,

Sam 🏠

Rated 5 out of 5 stars

Nice lad and very knowledgeable in…

Nice lad and very knowledgeable in respect to where we should be in respect to how long we have been on the market.

June 29, 2026
Unprompted review
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Reply from Express Estate Agency

Thanks so much for your review Shaun.

We're really pleased to hear you found the advice helpful. We'll be sure to pass your kind words on to Adam.

Thanks again for taking the time to leave your feedback!

Best Wishes,

Jess 🏠

Rated 5 out of 5 stars

Scott was very helpful and took his…

Scott was very helpful and took his time to explain our options and what was the best route for us

June 29, 2026
Unprompted review
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Reply from Express Estate Agency

Thanks so much for your review Richard. We're pleased to hear Scott took the time to explain all your options and helped you find the best solution for your needs.

We always want our customers to feel informed and confident in their decisions. We'll be sure to pass your lovely feedback on to Scott.

Best Wishes,

Jess 🏠

Rated 5 out of 5 stars

Ryan Dillon

I found Ryan extremely helpful and concerned that I made the right choices. When I was unsure about things, he explained in detail how to get the best results with minimal disruption. He did a great job.

June 26, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thanks so much for the fantastic review Tony!

We're really pleased to hear that Ryan was able to help you feel confident with your decisions and took the time to explain everything clearly.

It's great to know his advice helped you get the best results with as little disruption as possible. We'll make sure your kind words get passed on to him. Thanks again for your support!

Besrt Wishes,

Sam 🏠

Rated 5 out of 5 stars

Consistently polite and professional

June 26, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your kind review Mr Junjua. Olivia is delighted to hear your lovely feedback and says you were an absolute pleasure to help throughout the sale of your home.

We're so pleased you found our staff and service consistently polite and professional, and that we could make the process a smooth one.

Thank you again for your recommendation, and we wish you all the very best in your new home and for the future.

Best Wishes,

Jess 🏠

Rated 3 out of 5 stars

Not impressed.

The suggestion was just like taking on another estate agent. What is advertised about express sales is misleading. The valuation for them to buy the property is unrealistic placing it at the most basic price for similar properties of this style which require a lot of improvements and short lease unlike this property.

June 24, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you for your feedback. We’re sorry to hear you were not satisfied with the experience. However, we do not recognise you as a customer from the details provided. Please contact us with your information so we can look into this further and be happy to help.

Our Express Sale option is intended as an alternative route for a quick sale, and we understand it may not be suitable for everyone or every property.

We appreciate your comments and will take them on board to help improve how we present our services.

Best Wishes,

Sam 🏠

Rated 5 out of 5 stars

She is an outstanding person and well…

She is an outstanding person and well experienced on job The best sales agent

June 19, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you for your fantastic review Thomas and for your kind words about Valentina.

We are delighted to hear that you had such a positive experience and that the sale of your home has successfully completed. Providing expert guidance, clear communication, and outstanding customer service throughout the moving journey is something we are very proud of, and it's wonderful to know this was reflected in your experience.

Valentina has also said that you were an absolute pleasure to work with throughout the process. Building great relationships with our clients is one of the most rewarding parts of what we do, and we truly appreciate the trust and cooperation you showed from start to finish.

On behalf of the entire team, thank you for placing your trust in us. We wish you every happiness and success in your new chapter and truly appreciate your recommendation.

Best wishes,

Liv 🏠

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