Express Estate Agency Reviews 

5,211
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 575 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, professional, and knowledgeable, making complex property transactions much easier to navigate. Consumers deeply appreciate the remarkably fast response times, clear guidance, and seamless support provided by agents throughout the entire selling journey. Some reviewers were not happy with the overall communication and mentioned that it was very hard to contact the office when needed. People noted that phone calls and messages were sometimes completely ignored, leaving clients feeling frustrated and unsupported during critical transaction moments.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional throughout the entire process.... See more

Service

Reviewers mention positive feedback about service, highlighting efficient communication and professional... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are warm,... See more

Response time

Reviewers highlight positive aspects of response time, appreciating the proactive communication and prompt... See more

Customer communications

Customers had ambiguous experiences with contact, reflecting a high level of disagreement. On one hand, many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything that I needed to know was that explained clearly & concisely. I was given a clear understanding of the research carried regarding our location and what properties we sold recently. Due to y... See more

Company replied

Rated 5 out of 5 stars

Goergia has been an absolute superstar from start to finish without her I don’t know where I would be she is a asset To your company I would say she is higher then a 5 star if I ever had to go throu... See more

Company replied

Rated 5 out of 5 stars

Faela was very friendly and professional. Gave some good, interesting advise. We will be looking to go ahead and use her services in due course. Only down side was trying to see information on a phone... See more

Company replied

Rated 5 out of 5 stars

Nick thoroughly explained why we are not reaching the right audience to sell our house. He gave some really good advice and we could see the benefits of placing our house on the market using both dome... See more

Company replied


Company details

  1. Real Estate Agents

Information provided by various external sources

Do you want to sell your house — and not just be on the market? Proudly built upon great service, great success and no sale no fee – by choosing the Express Estate Agency, you will benefit from a very progressive, forward-thinking, proactive and nationwide Estate Agent that offers enormous advertising for your property, a 24/7 Enquiry Line and only deals with buyers in a position to proceed. We can help everyone and selling your home doesn't need to be a long, drawn-out and painful experience. Whether you are just wanting to sell, and don't want the trauma of 6-12+ months on the market, (with endless viewers who may simply be wasting your time), or if you are in need of a faster sale, we have the solution that will suit your needs.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(5,211)

560 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you

Georgia was very easy to deal with ( in fact, a pleasure). She chased things up when needed and kept me informed throughout.

June 22, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you for taking the time to leave such a lovely 5-star review Sara.

It was a pleasure to assist with the sale of your home, and we are delighted to hear that Georgia helped make the process as smooth and stress-free as possible.

Keeping sellers informed and ensuring progress is maintained throughout the transaction is something we take great pride in, so it's wonderful to know that Georgia's communication and proactive approach made a positive difference. We will be sure to share your kind comments with her.

Thank you again for entrusting us with the sale of your property. We wish you all the very best for the future.

Kind Regards,

Liv 🏠

Rated 5 out of 5 stars

Excellent communication and quick to…

Excellent communication and quick to respond

June 19, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you for your review Wendy.

We're delighted to hear that you found our communication excellent and that our team responded quickly to your queries. Providing a responsive and efficient service is something we pride ourselves on, so it's great to know this was reflected in your experience.

Thank you for taking the time to share your feedback, and we wish you all the very best for the future.

Kind Regards,

Sam 🏠

Rated 3 out of 5 stars

Will had a very personal approach

Will had a very personal approach. He would always return my calls. I received regular updates. I thought this was great.
We encountered an unexpected problem with the land next to our property being sold also the description of our house was apparently inaccurate. I feel that we could have been advised better about this aspect. Also I would have liked to receive a better price for our home. It was way under the value advertised. We accepted it because we would like to move quickly, however would have appreciated Will negotiating a high price for our home.

June 11, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you for your review Teresa. We're delighted to hear that you appreciated his personal approach, regular updates, and commitment to returning your calls throughout the process. We know how important communication is when moving home, so it's great to know that you felt supported.

We also appreciate your feedback regarding the unexpected issues that arose concerning the neighbouring land and the property description. We understand how frustrating unforeseen complications can be and will take your comments on board as we continually look to improve the advice and guidance we provide to our clients.

With regard to the sale price, we appreciate your disappointment that the final agreed figure was below the original asking price. While market conditions and buyer demand ultimately influence the offers received, we understand your wish to have achieved a higher price. We did actively seek to achieve the best possible outcome for you and explored every opportunity to secure a higher offer; however, the agreed sale price was the highest offer received during the marketing period. We also recognise that your decision to proceed was influenced by your desire to move quickly, and we thank you for placing your trust in us throughout that process.

Thank you again for your balanced and constructive feedback. We wish you all the very best.

Kind Regards,

Sam 🏠

Rated 5 out of 5 stars

RICHARD BORGAN very helpful man

RICHARD BORGAN very helpful man
Many Thankyou

June 16, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you for your wonderful review! We're so pleased to hear that Richard was very helpful. Your kind feedback means a great deal to us, and we'll be sure to pass your comments on to him.

Many thanks for your support, and we look forward to assisting you again in the future.

Kind Regards,

Jess 🏠

Rated 5 out of 5 stars

Great communicator

Very easy to understand with great communication skills as well as being very efficient and responsive. Made things very smooth and clear.

June 19, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you for your fantastic review Humphrey..

We’re delighted to hear that you found the process smooth and clear, and that our communication and responsiveness helped make everything easy to understand. Providing an efficient and straightforward experience for our clients is always our priority, so it’s great to know this came through in your case.

We really appreciate your kind words and wish you all the very best moving forward.

Kind Regards,

Liv 🏠

Rated 5 out of 5 stars

Very polite knowledgeable and helpful…

Very polite knowledgeable and helpful never once did Georgia fail to keep me informed on the situation and made it look all very easy highly recommended thank you

June 18, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you for taking the time to leave such a wonderful 5-star review Eustachio.

We are delighted to have successfully sold your property.We are especially pleased that Georgia was able to see your sale through to completion while providing the polite, knowledgeable, and helpful service you have highlighted in your review. Keeping our clients fully informed throughout the process is something we pride ourselves on, so it's fantastic to know you felt supported and updated every step of the way.

We have passed your kind words on to Georgia, who was thrilled to receive your feedback and said that you were an absolute pleasure to work with throughout the sale.

Thank you again for choosing us to help with your move and for your recommendation. We wish you all the very best for the future.

King Regards,

Liv 🏠

Rated 5 out of 5 stars

Stacey was very helpful and explained…

Stacey was very helpful and explained everything very clearly .

June 17, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you for your review Susan.

We're delighted to hear that Stacey was helpful and took the time to explain everything clearly. Providing clear, professional guidance is very important to us, and we're pleased that you had such a positive experience.

We truly appreciate your feedback and look forward to assisting you again in the future.

Kind Regards,

Jess 🏠

Rated 5 out of 5 stars

Jess was very clear about my options…

Jess was very clear about my options and what Express would be able to do for me.

June 16, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you for your review! We're delighted to hear that Jess clearly explained all options. Providing transparent, helpful guidance is something we take great pride in and Jess will delighted to receive your feedback.

We appreciate you taking the time to leave your review and look forward to assisting you again in the future.

Kind Regards,

Sam 🏠

Rated 4 out of 5 stars

Polite knowledgeable and listened to my…

Polite knowledgeable and listened to my needs

June 16, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you for your review Clare. We're so pleased to hear that you found our team polite, knowledgeable, and attentive to your needs. Providing personalized service and taking the time to listen to our customers is very important to us.

We appreciate your kind feedback and look forward to helping you again in the future!

Kind Regards,

Sam 🏠

Rated 5 out of 5 stars

Lots of clear information given which…

Lots of clear information given which was very helpful.

June 15, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you for your review Michelle. We’re pleased to hear that you received lots of clear information and found it very helpful.

We really appreciate your feedback and are glad we could assist you. If you need anything in the future, please don’t hesitate to get in touch.

Kind regards,

Sam 🏠

Rated 5 out of 5 stars

I could not be more delighted with my…

I could not be more delighted with my experience with Express Estate Agency. James Latham has made the whole process easy and stress free. He is efficient, helpful and courteous and I cannot praise him enough. I am extremely glad that we dealt with him. Thank you James.

June 15, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you so much for your wonderful review and kind words. We are delighted to hear that you had such a positive experience with us.

James will be thrilled to know that his efficiency, professionalism, and courteous approach made the process easy and stress-free for you. Providing exceptional service is something we take great pride in, and it's fantastic to hear that James delivered this throughout your journey.

Thank you again for choosing our agency and for taking the time to share your feedback. We wish you all the very best for the future.

Kind Regards,

Liv 🏠

Rated 5 out of 5 stars

Good experience

Good experience, will was great to deal with

June 15, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you for your review Michelle. We’re delighted to hear you had a good experience and that Will was great to deal with.

We really appreciate your feedback and are pleased we could assist you. We will of course pass on your kinds words to Will.

Kind regards,

Sam 🏠

Rated 5 out of 5 stars

Adam our sales person was very helpful…

Adam our sales person was very helpful and informative
With the sale of our bungalow
Gave good advice as if and when required
Would recommened him anytime
Chris Black

September 20, 2025
Unprompted review
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Reply from Express Estate Agency

Thank you for your your wonderful review Chris. We’re delighted to hear that Adam was very helpful and informative throughout the sale of your bungalow.

It’s great to know you found his advice useful and that he supported you whenever needed. We really appreciate your recommendation and are pleased we could help with your sale. Wishing you all the best!

Kind regards,

Jess 🏠

Rated 1 out of 5 stars

An absolutely atrocious experience

An absolutely atrocious experience! We had the unfortunate experience of having to deal with express estate as they represented our sellers. We dealt with two agents, the first Ryan never gave us an outcome of our offer. We had to negotiate directly with the sellers when he started avoiding my phone calls and was always “at lunch”. And the agent Beth who took on the sale when an offer was agreed was beyond hopeless. She used to call me every couple of weeks and ask me for an update. Absolutely no clue what was going on. I would avoid them like the plague. I’m amazed our house sale actually went through (Nov 25).

The response to this review highlights how hopeless they were.

November 14, 2025
Unprompted review
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Reply from Express Estate Agency

Thank you for your feedback. We are sorry to hear about your experience; however, we have been unable to identify any transaction or interaction matching the details described in our records, nor do we recognise you as a customer of ours.

We take all feedback seriously and are always keen to investigate concerns thoroughly. Please do contact us directly with further details so we can look into the matter properly.

Kind Reards,

Liv 🏠

Rated 1 out of 5 stars

Not a great experience

Not a great experience. Agreed on the purchase, agent removed the property from the market, I instructed searches, was then advised a week later the seller (who apparently co-founded the agency) had received a higher offer. Would suggest anyone buying or selling through this company, reconsider.

June 11, 2026
Unprompted review
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Reply from Express Estate Agency

We're sorry you were disappointed with your experience James.

For clarity, estate agents are legally required to pass all offers received to the seller up until exchange of contracts, unless instructed otherwise in writing. We appreciate this is frustrating, but we are obliged to notify all sellers of all offers.

Kind Regards,

Liv 🏠

Rated 5 out of 5 stars

Have a very good experience

Have a very good experience

June 12, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you for your review and for taking the time to share your feedback Naisa.

We are delighted to hear that you had a very good experience with us and are pleased that we were able to help you secure a property and agree a sale on your behalf.

It has been a pleasure assisting you, and we truly appreciate the trust you placed in our team.

Kind Regards,

Jess 🏠

Rated 5 out of 5 stars

Thank you with supporting us to get an…

Thank you with supporting us to get an agreed sale. Super speedy service .

June 3, 2026
Unprompted review
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Reply from Express Estate Agency

Thank you for your wonderful review Matt.

We're delighted that we were able to support you in achieving an agreed sale so quickly, and we're delighted to hear that you were pleased with the service. Providing a smooth and efficient experience for our clients is always our goal.

We really appreciate you taking the time to leave feedback.

Kind regards,

Liv 🏠

Rated 5 out of 5 stars

I received outstanding support from…

I received outstanding support from Ryan Dillon at Express EA. Fantastic experience selling my home. From the moment I reached out, they were warm, professional, and resolved my questions about selling my home. Their communication and market knowledge were top-notch. They secured a great buyer quickly and made a stressful process completely seamless. Highly recommended. Thank you.

June 8, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you so much for your wonderful review Juge. We are delighted to hear that you had such a great experience selling your home with us.

Ryan is thrilled to know that his support, communication, and market expertise made such a difference throughout your journey.

We understand that selling a home can be a stressful process, so it's fantastic to hear that we were able to make everything as seamless and straightforward as possible while securing a great buyer for your property.

Thank you for placing your trust in us and for taking the time to share your experience. Ryan also wanted us to pass on that you were a lovely vendor to work with, and it was a genuine pleasure assisting you throughout the sale.

Your recommendation means a great deal to our team. We wish you all the very best for the future and would be delighted to assist you again should you ever need us.

Kind regards,

Jess 🏠

Rated 1 out of 5 stars

Very poor service - Not recommend

Very poor service. I have requested for an appointment to view a property. Wait over a week for a respond. These guys do not have enough staff for the viewing.

June 11, 2026
Unprompted review
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Reply from Express Estate Agency

We are sorry to hear of your disappointment Jince.

The property in question generated a significant amount of interest, and unfortunately an offer had already been accepted by the time you enquired about arranging a viewing. Our manager did make contact to explain the situation and ensure you were kept informed of the property's status.

We apologise that we were unable to offer you an appointment on this occasion. In the meantime, we would be happy to help you find similar properties that may be of interest.

Thank you again for your feedback, and we wish you every success in your property search.

Kind regards,

Jess 🏠

Rated 5 out of 5 stars

Express property sales

I was kept informed regularly regarding interest on the property and had meaningful discussions about the sale price and generating interest from potential buyers.

June 8, 2026
Unprompted review
Express Estate Agency logo

Reply from Express Estate Agency

Thank you for your fantastic review Fred.

We're delighted to hear that you felt well informed throughout the sale of your home and that Luke kept you updated and helped you make confident decisions regarding pricing and marketing your property.

We believe that regular updates and honest, meaningful discussions are key to achieving the best possible outcome for our clients.

Thank you for trusting us with your sale, Luke says it was a pleasure working with you!

Kind regards,

Jess 🏠

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