Express Medicals Plc Reviews 2,796

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 804 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and ability to put them at ease during their medical procedures. Many highlight the excellent customer service, noting that the process was smooth, efficient, and well-explained from start to finish. People appreciate the welcoming atmosphere and the detailed explanations provided, which helped alleviate any anxiety. However, some people mentioned dissatisfaction with the service, feeling rushed and that their concerns were not adequately addressed. A few other people also felt that the assessment was too quick and lacked proper discussion, impacting their overall experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism and efficiency of the... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the process was smooth,... See more

Customer service

Consumers find customer service to be exceptionally positive, with many reviewers describing it as the best... See more

Location

Users describe ambiguous interactions with location, with some customers mentioning specific addresses like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alex from your Milton Keynes branch is a top lady makes you feel so at ease she’s such a lovely approachable lady, the whole process was smooth not rushed at all would recommend anyone to go and see... See more

Rated 5 out of 5 stars

I saw Sue in Cardiff who was so nice and down to earth and made the whole experience very pleasant. Sue has a fantastic calming persona which helped with the stress of getting through the medical ex... See more

Rated 5 out of 5 stars

Annual rail industry medical. Always a tense occasion. Was met by my nurse, Amber H for the procedure. They were courteous and welcoming. They then went on to explain what the medical entailed. Taki... See more

Rated 5 out of 5 stars

Lee was superb. Genuinely the best customer service I think I’ve had anywhere, for anything, for a very long time. He was totally professionally but used his natural humour to put me at ease. Medicals... See more


Company details

  1. Occupational Health Service
  2. Drug Testing Service
  3. Mental Health Service
  4. Occupational Medical Physician
  5. Occupational Safety and Health
  6. Physician Referral Service

About Express Medicals Plc

Written by the company

Express Medicals logo

Express Medicals is a leading provider of drug and alcohol testing, occupational health services and wellbeing at work.

Occupational Health
Drug & Alcohol services
Workplace wellness

Contact us button

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jenny is a legend

Jenny is a legend, looked after me and explained bits I was curious about. Never made me feel anxious or embarrassed about any of the procedures and was very professional.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Had a nice service

Had a nice service, even though I arrived earlier I still got served early. No time was wasted and the results came out on time

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

I had the privilege of being tested by amber at the derby branch she made me at ease made it quite enjoyable and explained everything so I had a good understanding

Highly recamend express medicals

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Professional, Friendly and Smooth Experience with Lee Judge

Had a really positive experience with Express Medicals WorkHealth Services. I was attended by Lee Judge, who was completely professional and incredibly kind throughout the whole process.

He made everything feel smooth and comfortable from start to finish, while explaining the process clearly, and took the time to go through everything that needed to be carried out.

Really appreciated the professionalism, communication, and friendly attitude. Excellent service overall.

May 13, 2026
Unprompted review
Rated 4 out of 5 stars

Good experience overall

Good experience overall.
One blond lady from the reception looks not to happy, puffing constantly - maybe she had a bad day.
However, Marina was amazing 👏 🤩 and she wiped off my first impression. Very professional, deducated, polite and kind - amazing girl. She should be rewarded for making such a difference for that place. Well done Marina 👏 ✔️ keep doing you best work.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect experience

Amber h carried out a perfect medical, friendly and kind amazing member of staff
Also receptionist was friendly and kind a credit to the company.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Met with Elena today.very friendly, very upbeat, explained everything fully, and exceptionally polite.a very positive experience.would recommend to anyone who needed a pre-employment drug & alcohol test. 11/10

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

I saw Sue in Cardiff who was so nice…

I saw Sue in Cardiff who was so nice and down to earth and made the whole experience very pleasant.
Sue has a fantastic calming persona which helped with the stress of getting through the medical experience.
Sue put me at ease with her questions and not to worry when going through the process.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

I cannot speak more highly for Amber H…

I cannot speak more highly for Amber H who did my medical today. She was professional in the manner that she delivered the medical she explained everything thoroughly and any questions I had. She answered without hesitation. One thing that really stood out was the fact that she kept me very calm and relaxed all the way through. I have a genuine fear for anything to do with hospitals or medicals and for me to feel relaxed throughout was just outstanding. I cannot thank her or express medicals enough.

May 8, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look