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Express Medicals Plc Reviews 2,843

•
TrustScore 5 out of 5

4.9

Occupational Health Service
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Review summary

Created with AI, based on recent reviews

Looking at 833 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff for being professional, friendly, and welcoming, making them feel at ease during their appointments. The service provided is consistently described as efficient and smooth, with many appreciating the detailed explanations and clear communication throughout the process. Reviewers often mention feeling relaxed and well-informed, which contributes to a positive overall user experience. However, some people were dissatisfied with the service, noting that an appointment felt rushed and concerns were not adequately addressed, leading to a stressful experience. Additionally, a few customers suggested that better signage outside would improve guidance to the medical center.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as friendly, professional, and helpful.... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, efficiency, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as smooth, pleasant, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Location

People report ambiguous experiences with the location, with some finding it to be the best place for a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Saw Lee today, cheerful and friendly as before despite the heat in the building. Put in the extra effort to fit me in despite an admin error where I was booked in at the wrong clinic. Only issue was t... See more

Rated 5 out of 5 stars

The examiner was very well presented and spoke clearly with great diction. She made me feel welcome and not pressured while explaining everything in depth so that I fully understood what was happening... See more

Rated 5 out of 5 stars

Great set up the lady who did my medical was amazing friendly made me feel welcome and relaxed. I would recommend this medical centre to other s would like to say thank you again Would be nice to... See more

Rated 5 out of 5 stars

Annual rail industry medical. Always a tense occasion. Was met by my nurse, Amber H for the procedure. They were courteous and welcoming. They then went on to explain what the medical entailed. Taki... See more

Company details

  1. Occupational Health Service
  2. Drug Testing Service
  3. Mental Health Service
  4. Occupational Medical Physician
  5. Occupational Safety and Health
  6. Physician Referral Service

About Express Medicals Plc

Written by the company

Express Medicals logo

Express Medicals is a leading provider of drug and alcohol testing, occupational health services and wellbeing at work.

Occupational Health
Drug & Alcohol services
Workplace wellness

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Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Extremely polite & the service was…

Extremely polite & the service was excellent from the receptionist remembering my name on the way out the door, to the lady taking my test explaining everThing in depth & a way I could understand could not fault her politeness! Very happy

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Mesmdical

Was seen promptly, very friendly and professional staff, Chodell totally put me at ease,

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great service …

I needed to rearrange this appointment which was done with minimal impact. Judith, the Nurse at Aztec West was wonderful especially working in an office with no air flow or A/C during a heatwave. She explained everything thoroughly and was really helpful.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Amber was really good

Amber was really good. Made me feel at ease. I normally have white coat syndrome and gives me high blood pressure readings but even that came back normal which is a credit to her. She explained all of my results with me. Thank you for a pleasant experience

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

WAH medical by Chedell

Had my WAH by Chedell at the derby centre. Very friendly and professional. Explained everything (even though I passed) on ways to improve. Well happy

May 26, 2026
Unprompted review

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