Express Medicals Plc Reviews 2,845

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 833 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff for being professional, friendly, and welcoming, making them feel at ease during their appointments. The service provided is consistently described as efficient and smooth, with many appreciating the detailed explanations and clear communication throughout the process. Reviewers often mention feeling relaxed and well-informed, which contributes to a positive overall user experience. However, some people were dissatisfied with the service, noting that an appointment felt rushed and concerns were not adequately addressed, leading to a stressful experience. Additionally, a few customers suggested that better signage outside would improve guidance to the medical center.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as friendly, professional, and helpful.... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, efficiency, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as smooth, pleasant, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Location

People report ambiguous experiences with the location, with some finding it to be the best place for a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Saw Lee today, cheerful and friendly as before despite the heat in the building. Put in the extra effort to fit me in despite an admin error where I was booked in at the wrong clinic. Only issue was t... See more

Rated 5 out of 5 stars

The examiner was very well presented and spoke clearly with great diction. She made me feel welcome and not pressured while explaining everything in depth so that I fully understood what was happening... See more

Rated 5 out of 5 stars

Great set up the lady who did my medical was amazing friendly made me feel welcome and relaxed. I would recommend this medical centre to other s would like to say thank you again Would be nice to... See more

Rated 5 out of 5 stars

Annual rail industry medical. Always a tense occasion. Was met by my nurse, Amber H for the procedure. They were courteous and welcoming. They then went on to explain what the medical entailed. Taki... See more


Company details

  1. Occupational Health Service
  2. Drug Testing Service
  3. Mental Health Service
  4. Occupational Medical Physician
  5. Occupational Safety and Health
  6. Physician Referral Service

About Express Medicals Plc

Written by the company

Express Medicals logo

Express Medicals is a leading provider of drug and alcohol testing, occupational health services and wellbeing at work.

Occupational Health
Drug & Alcohol services
Workplace wellness

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Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

WAH medical by Chedell

Had my WAH by Chedell at the derby centre. Very friendly and professional. Explained everything (even though I passed) on ways to improve. Well happy

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Good medical

Very efficient and thorough and Laura was really good and made me feel at ease through the medical

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional person

Very professional, and didn’t just rush through the medical took time to listen and even offered advice on some issues, and had a very down to earth attitude on 1to1 conversation, and certainly made me feel at ease taking the medical , highly Rate Jenny as a friendly helpful person.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Amber H was absolutely fantastic

Amber H was absolutely fantastic. Extremely informative and made me feel very much at ease throughout each stage of the medical. She explained everything so clearly and was so kind and smiley. A fantastic experience for what can be a daunting time. Thanks for all you help Amber.

Arran.

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

What a great person Alex is

I’ve had multiple medicals with medical express and I can say this most recent medical was the best one yet, Alex at Milton Keynes was so down to earth and very inviting. I hope to have Alex again next time I attend the centre

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Jenny is a legend

Jenny is a legend, looked after me and explained bits I was curious about. Never made me feel anxious or embarrassed about any of the procedures and was very professional.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Had a nice service

Had a nice service, even though I arrived earlier I still got served early. No time was wasted and the results came out on time

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

I had the privilege of being tested by amber at the derby branch she made me at ease made it quite enjoyable and explained everything so I had a good understanding

Highly recamend express medicals

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Professional, Friendly and Smooth Experience with Lee Judge

Had a really positive experience with Express Medicals WorkHealth Services. I was attended by Lee Judge, who was completely professional and incredibly kind throughout the whole process.

He made everything feel smooth and comfortable from start to finish, while explaining the process clearly, and took the time to go through everything that needed to be carried out.

Really appreciated the professionalism, communication, and friendly attitude. Excellent service overall.

May 13, 2026
Unprompted review
Rated 4 out of 5 stars

Good experience overall

Good experience overall.
One blond lady from the reception looks not to happy, puffing constantly - maybe she had a bad day.
However, Marina was amazing 👏 🤩 and she wiped off my first impression. Very professional, deducated, polite and kind - amazing girl. She should be rewarded for making such a difference for that place. Well done Marina 👏 ✔️ keep doing you best work.

May 11, 2026
Unprompted review

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