Express Medicals Plc Reviews 2,845

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 833 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff for being professional, friendly, and welcoming, making them feel at ease during their appointments. The service provided is consistently described as efficient and smooth, with many appreciating the detailed explanations and clear communication throughout the process. Reviewers often mention feeling relaxed and well-informed, which contributes to a positive overall user experience. However, some people were dissatisfied with the service, noting that an appointment felt rushed and concerns were not adequately addressed, leading to a stressful experience. Additionally, a few customers suggested that better signage outside would improve guidance to the medical center.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as friendly, professional, and helpful.... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, efficiency, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as smooth, pleasant, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Location

People report ambiguous experiences with the location, with some finding it to be the best place for a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Saw Lee today, cheerful and friendly as before despite the heat in the building. Put in the extra effort to fit me in despite an admin error where I was booked in at the wrong clinic. Only issue was t... See more

Rated 5 out of 5 stars

The examiner was very well presented and spoke clearly with great diction. She made me feel welcome and not pressured while explaining everything in depth so that I fully understood what was happening... See more

Rated 5 out of 5 stars

Great set up the lady who did my medical was amazing friendly made me feel welcome and relaxed. I would recommend this medical centre to other s would like to say thank you again Would be nice to... See more

Rated 5 out of 5 stars

Annual rail industry medical. Always a tense occasion. Was met by my nurse, Amber H for the procedure. They were courteous and welcoming. They then went on to explain what the medical entailed. Taki... See more


Company details

  1. Occupational Health Service
  2. Drug Testing Service
  3. Mental Health Service
  4. Occupational Medical Physician
  5. Occupational Safety and Health
  6. Physician Referral Service

About Express Medicals Plc

Written by the company

Express Medicals logo

Express Medicals is a leading provider of drug and alcohol testing, occupational health services and wellbeing at work.

Occupational Health
Drug & Alcohol services
Workplace wellness

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Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Perfect experience

Amber h carried out a perfect medical, friendly and kind amazing member of staff
Also receptionist was friendly and kind a credit to the company.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Met with Elena today.very friendly, very upbeat, explained everything fully, and exceptionally polite.a very positive experience.would recommend to anyone who needed a pre-employment drug & alcohol test. 11/10

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

I saw Sue in Cardiff who was so nice…

I saw Sue in Cardiff who was so nice and down to earth and made the whole experience very pleasant.
Sue has a fantastic calming persona which helped with the stress of getting through the medical experience.
Sue put me at ease with her questions and not to worry when going through the process.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

I cannot speak more highly for Amber H…

I cannot speak more highly for Amber H who did my medical today. She was professional in the manner that she delivered the medical she explained everything thoroughly and any questions I had. She answered without hesitation. One thing that really stood out was the fact that she kept me very calm and relaxed all the way through. I have a genuine fear for anything to do with hospitals or medicals and for me to feel relaxed throughout was just outstanding. I cannot thank her or express medicals enough.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

The nurse who attended to me today is…Mariana

My experience today was great. Even though I have been visiting this medical text site frequently for more than fifteen years now, my experience today is most unique.
The nurse who attended to me today is Mariana Saif.
She was excellent and professionally competent.
She kept me engaged throughout the examination and made me feel comfortable and relaxed all the time.
She was a great communicator with very pleasant attitude.
She is a great asset to Express Medical.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

HS2 TESTING

I had a HS2 test booked for my new employer and I was seen by Laura in the Newcastle branch. Laura was extremely helpful during the testing and explained everything thoroughly thought out my consultation and testing. It's a very smooth process explained In detail of what will be happening during the testing and tall went well. I would like to thank Laura for being soo kind and getting me in earlier.

May 6, 2026
Unprompted review
Rated 1 out of 5 stars

Kristel Exeter was absolutely amazing

Kristel Exeter was absolutely amazing. A beautiful soul, but unfortunately the people I booked with didnt mention the results takes up to 5 days to get, which doesn't help me one single bit, as I start work tomorrow. Thanks for that.

May 6, 2026
Unprompted review
Express Medicals Plc logo

Reply from Express Medicals Plc

Dear Mr Gavin Rains,

Thank you for your feedback, and we’re pleased to hear that Kristel at Exeter provided such a positive experience.

For clarity, our booking confirmation advises that results are issued within 3–5 working days. This information would have been shared at the time of booking.

The certificate can normally be issued on the day of the assessment; however, on this occasion payment had not been made, which meant this did not happen. Our Accounts Team will need to receive payment before results can be released, otherwise there may be further delays.

If you need any support with this, please contact our Accounts Team who will be happy to help.

Kind regards,
The Express Medicals Team

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