Staff was very helpful. five star ratings fr that at heathrow airport. my family frinds were flying back home and their card was not wrking for unknown resons for payments. so hve to go at airport an... See more
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Very friendly and obliging all staff members at LHR 5. What I would’ve also liked to get was a PCR result which showed the numerical value of the CT score. That assists in knowing whether one is o... See more
The team got us through very quickly and efficiently, when we didn’t have much time to get our flight. Very pleased with the service we received from the staff. However for the company in general... See more
The shops are top end designer. However the restaurants are bog standard. This is a mismatch. Why appeal to big spenders in shops then serve them bland tasteless food. You need another Gordon Ramsey P... See more
Company details
Written by the company
ExpressTest by Cignpost Diagnostics is a COVID-19 testing service providing fast, accurate and reliable PCR screening across the UK. It is a programme that is run by the direct to consumer division of Cignpost Diagnostics Limited.
Contact info
United Kingdom
- 0203 384 0000
- expresstest.co.uk
4.4
Excellent
121K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Kindness and efficency
The welcoming was very nice. The person that did the test was very kind.
When I received the results I could not see them in my mobile and very kindly a young men printed them for me. Thank you very much.
October 24, 2022
Very helpful and compassionate staff at Gatwick airport
Very helpful staff at Gatwick airport
Honestly the lady that helped ( I can’t remember her name), morning of Monday 17th of October at north terminal, deserves a medal, an award. Very helpful, thorough, professional and full of compassion
October 17, 2022
Excellent Service
October 22, 2022
The staff were very kind
The staff were very kind, professional, and pleasant to work with.
October 22, 2022
Never received my results
October 16, 2022
Reply from ExpressTest
Hello Will, thank you for leaving your review. I have looked into your test within our system and can see your test was completed and resulted within our given timeframe. Test results can be accessed, viewed and subsequently downloaded within your ExpressTest Account.
Your staff were extremely helpful
Your staff were extremely helpful, friendly and efficient. Location was Heathrow Terminal 4 which is not listed in your drop down list
October 24, 2022
It was simple!
It was easy and quick!
The staff was nice.
The test result was sent the next day.
October 21, 2022
This testing is just for making money
This testing is just for making money. Radiculously expensive, made to rob people.
October 14, 2022
Reply from ExpressTest
Hi Katya, we are sorry you consider our tests to be expensive. We regularly benchmark our prices against other private providers and have identified that our prices are very competitive as mentioned in a number of the reviews here on Trustpilot. I can see within our system that we were able to complete the test and issue the test results within our given timeframe.
Brilliant service - 5 stars!
This is a brilliant service - quick, efficient, supportive and results in less than 40 mins! It saved our lives and made our trip so easy! Staff were amenable, polite, sensitive and informative. Thank you Gatwick ExpressTest!
October 15, 2022
We were first for the day straight in…
We were first for the day straight in and out! Lady on the desk was very helpful making sure I had verified my email address so I would get test results
October 15, 2022
Good and quicker.
Because it's good faster way to do the test. The results doesn't take long to come.
October 22, 2022
Very quick service at Heathrow Terminal…
Very quick service at Heathrow Terminal 3. Booked online minutes before the test and got it all done in 30 min including the results. Thank you you saved my holidays.
October 22, 2022
Reply from ExpressTest
Hi Aya, thank you for leaving your review. We can only apologise for the delay on this occasion, we have refunded your booking in this instance.
Team great but too expensive
The team got us through very quickly and efficiently, when we didn’t have much time to get our flight. Very pleased with the service we received from the staff.
However for the company in general the tests are completely overpriced and unsure why the wait is 25 minutes when all other Rapid Antigens are usually 15 minutes to read the result.
October 21, 2022
I didn't receive the emails with test…
I didn't receive the emails with test results until after we boarded our flight
October 20, 2022
Reply from ExpressTest
Hello Kelvin, thank you for leaving your review. I can see the results of your tests were available within our outlined timeframe.
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