www.eye-sale.com 

I began using this company several months ago and to start with I was very impressed and satisfied. Any problems were handled with care and everything was fine. I don't know what's happened, but in the last two months the service has been anything but good! I ordered three pairs of glasses in early June and then waited a month to get them. The first excuse for the delay was that my prescription was too complicated - completely refuted by an independent optician! - and would take more time to process whereas previous orders had been sent quickly, and in 20 years I've never been told such a thing. The second excuse was a long quality check to ensure everything was correct, which it obviously wasn't.
I finally received the two pairs with the lens prescription reversed - I could only see if I wore the glasses upside down! I emailed them and was told to return them, which I did, and they said nothing was wrong with the glasses, even though I had checked the prescription and seen they were incorrect. One of the pairs also had a twisted frame - something they said had happened in the post. Given that the glasses were in a hard case I fail to see how that could happen. They then returned the two pairs to me. One pair had the lenses on the correct side but one was chipped so I can't wear them and the second is still wrong and both 'arms' are scratched. Both pairs are covered in fingerprints. The same independent optician has confirmed that the lenses are reversed and she was shocked that any company who wishes to maintain its reputation should send out glasses in such a state. I am now at my wits end as I am the owner of two useless pairs of glasses from a company which appears to be going rapidly downhill. I am more than disappointed by this experience and if you want to save yourself time, money and stress I must, with regret I have to say as their selection of frames is excellent, advise you to go elsewhere.

In response to "Eye-sale" comments from 13th August.

I find it upsetting that you say I do nothing but complain as the first contact was because the glasses were nothing like the photo and had a scratch on them, next because you sent glasses with plain lenses, no prescription at all, then I received a completely different frame and you admitted the photo didn't correspond, then there was an issue with your provision of stock and now there's the problem of reversed lenses. I do not complain for the pleasure, believe me! If i sent 42 emails it is because there were many problems to be solved. The exchange of correspondence also included updates on tracking orders etc. You also have to admit that I said it was a pleasure dealing with you as you had caring customer service up to now. I still have 2 pairs of glasses that I can't wear because of reversed lenses and I don't want my money back, just for you to put the lenses on the correct side with no extra cost to me as it's not my fault. I have never threatened you. I simply said I didn't want to leave negative feedback in spite of everything as customer service used to be so good, but I felt I had no choice as I was getting nowhere. Please will you agree to fix these unusable glasses?

Thank you.

I was trying to buy 2 pairs of glasses, one for my wife and one for myself. Absolutely no issues buying a pair for my wife but I completed the on-line "Contact us" form requesting some assistance and still haven't received a response!

This does work well. Lots of cutomer service when you need it, great value for money and quality brands that you can trust. See you next time.

Eye sale are excellent in providing designer glasses and their customer service is helpful and friendly and resolve issues quickly. I would recommend them to my friends and families.

Well impressed with eye-sale - ordered on line which was easy to use even though i had a little problem with my wowcher code (nothing to do with eye-sale) but after copying and pasting the code no problem.
Lots of different designer choices at really great prices.
I got Vogue sun glasses and they were delivered to my home within 5 days no problems whatsoever.
I am so glad they are excellent quality and i cant wait to wear them on my forthcoming holiday next week. I will be like Jacki Onassis ha ha

Initially i found the site would not except my daughters card,, through no fault of theirs. When i phoned i spoke to a male, who was extremely helpful. I received my glasses within 2 days and i love them .

Love the discount given for designer glasses. Arrived before scheduled delivery date. Only issue is that with both my orders, a cleaning cloth was not included in the case.

Nice glasses and sun glasses to choose from, variety of styles and brands in affordable prices.

I have followed the advise process on the website and I received a pair of glasses which fits perfectly to my face. Quite fast service too!

I got my Polaroid sunglasses and it was every bit as good looking as it was on the website well done. The delivery was quick too which I liked.

Can't really fault any part of it. Must admit didn't have high expectations as hadn't gone through trying on numerous pairs to pick a pair and hadn't had measurements done like in opticians. With the wowcher deal I used - what a bargain!!!!! Very good customer service and communication too.

Eye sale kept me informed at all times, and sorted any problems out, this is the first time that i have bought online and have been really pleased only downside that i can think of is that one of the nose clips need slight adjustment this is usually something that is done at the opticians and is always face to face so unfortunately eye sale can not sort that. This is only down to the fact that its an online service
I could take a photo and send them back and I am sure that eye sale would sort it out but for such a small adjustment its better for me to sort it locally

I love this website, I've bought 3 pairs of glasses from them and with every pair, the service was exceptional. When I purchased some sunglasses, I had made a mistake with the order and someone contacted me immediately to clarify the issue.
The only problem that I have is that you can't try any prescription glasses before purchase and they cannot be returned. Also, one pair of glasses I bought are too loose and need adjusting slightly. The fitting service is quite important to me so I do find this a little frustrating.

I got a groupon voucher for the website (a £59 voucher for £12.99) so my glasses were great value! Lovely glasses; came with a matching case and cloth. Delivery took about 2 weeks though, which was a pain as I needed them immediately. I was kept updated on the delivery stage via email though. Would use the website again :)

Very efficient service, quick turnaround and good overall product. I am very satisfied.

The lenses and frames are really top quality and I was really impressed by the customer care provided by the company.

I fund the order process easy and I was kept informed about the progress of the order every step of the way

Highly recommended

I had broken both pairs of my High Street glasses, when I received an email voucher from eye-sale. This gave a very competitive price. I had some reservations about buying glasses online, but the keen price swung my decision. It was easy to enter my prescription details, and the eye-sale webcam PD tool is very slick! .Eye-sale provided detailed email updates during the entire order / delivery period. The glasses arrived in a timely fashion, exactly to my prescription. I would strongly recommend eye-sale!

I decided to try buying glasses online for the first time. The website was quick, informative and easy to use. I chose my glasses, entered the prescription and pressed the button. My glasses turned up in record time, packed well and I have to say that I am really pleased with them. I would certainly buy again

Great range of glasses to choose from at half the high street cost. Would recommend trying on glasses in a shop first to get your measurement . Love my glasses they are spectacular :)