This is a review and serious warning to consumers who are considering ordering glasses from eye-sale.com. My own experience is similar to others who have also written unfavourable reviews about t... See more
www.eye-sale.com
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See what reviewers are saying
I've sent 5 emails and made 2 calls to the UK and they've passed the message on to eye-sale. No response from anyone. I'm connecting with my credit card company and cancelling the transaction. v... See more
Company replied
Well impressed with eye-sale - ordered on line which was easy to use even though i had a little problem with my wowcher code (nothing to do with eye-sale) but after copying and pasting the code no... See more
I had broken both pairs of my High Street glasses, when I received an email voucher from eye-sale. This gave a very competitive price. I had some reservations about buying glasses online, but the keen... See more
People also looked at
Excellent Service
Never used an online store before for my glasses but was really pleased with the service, speed of delivery and quality, will certainly use this company again.
Kept well informed, throughout,but not right.
I was kept well informed and the site seemed easy enough to use.
However, the lenses seem to have different focal lengths and the right eye lens seems too strong compared to the original. Not good. Perhaps I sent the wrong prescription down the line, but I don't think so. Pity.

Reply from www.eye-sale.com
the lens securing screws were too tight
service and delivery were excellent. I had damaged my previous frame and was delighted to find a sale on the website. Unfortunately, I found it was impossible to remove lens securing screws on the frame. They were unbelievably tight. I had no option but to fall on the mercy of my optician for assistance.
Overall Good
Overall good but delevery time is so long. without delevery time defently recommend to a friend.
supper glasses buy again
very friendly and made sure my glasses were right for me, before sending them out. highly recommend them, I will be back when I need another pair of glasses. thank u for all ur help. and fast deliver as well . cheers
Seeing is believing
Fantastic Service! I needed my glasses as a matter of urgency as I am going away on holiday. I purchased reading and sunglassess (both prescription) sooooo nice and more!
Staff were a pleasure to liaise with. Not only did I order on line, they answered my queries over the telephone. Please use them!!!!
Brilliant value for money
One of the best sites you could use for your glasses ....I got mine in just over a week
Excellent Glasses. Fantastic Service
Very happy, my third pair have just arrived and they are great. Fantastic value and service.
Went over and above on customer service, couldn't recommend these guys more highly!
Had an amazing experience with this company who bent over backwards to accommodate my request. Glasses arrived super-fast, in great condition and my contact with them was incredibly helpful.
Pleased!
I have received my glasses and I am very pleased with the service and glasses to date!
Perfect for glasses but not sunglasses
I recently bought 2 items from here, one was a pair of glasses and these arrived in the specified time slot and were perfect, however, I also purchased a pair of sunglasses at the same time, I had one email explaining that there was a delay but no time frame on when these would be dispatched and then heard nothing from the customer services team, 2 months later I chased up and when these arrived, my prescription wasn't in them, I emailed and had to send these back at my own cost, they finally fitted the correct prescription but these were now sprained, I have sorted this myself otherwise I probably wouldn't have had any sunglasses for the summer, if the mistake with the prescription they have given me a voucher code for £50 off.
In my opinion they need to communicate with the customer more when there is a delay.
Great pair of designer glasses
I was a little apprehensive about buying a pair of glasses on-line, but it was so easy, I chose the frames I liked, put my prescription details in and my PD. I received regular updates via emails from eye-sale to let me know the progress of my glasses and when I received them I was really impressed. They fit perfectly and the best thing of all was the low price. I would definitely use eye sale again.
Lovely glasses, good value and good service
Really excited to see this voucher come up. Needed prescription sunglasses as was perching sunglasses over reading glasses,, looking forward to using them on holiday. Trendy style and great value.
Frame was smaller than advertised.
Frame was not 54 mm frame as advertised; it was 50 mm (much smaller)
Brilliant service all the way through !!!
It was a pleasure dealing with eye-sale.com from start to Finnish and my glasses were just perfect when they arrived hope to deal with you in the future !!!
Thanks
Andrena McNally
Better than the High street
Really good choices of frames and level of service required, I've never had a better or cheaper pair of glasses, thanks partly to my Wowcher Voucher reducing the cost by even more. I wouldn't buy glasses from the High Street ever again.
Simply superb service and product
I was a little reluctant to buy spectacles online but was impressed with the entire process. Easy to choose style with style finder button, quick order delivery and fantastic designer glasses at an incredibly low price. Now I wouldn't hesitate to order again. 5 stars xxxxx
brilliant
This is the third pair I've bought from here and although I am very impatient, when they get delivered I am thoroughly pleased with them
Highly recommended! Fab glasses...fab service!
After a recommendation from a friend I got 2 pairs through a deal on Wowcher and have been thoroughly delighted with the glasses and the service. Will definitely be using them again and spreading the word!
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