www.eye-sale.com 

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Rated 1 out of 5 stars

This is a review and serious warning to consumers who are considering ordering glasses from eye-sale.com. My own experience is similar to others who have also written unfavourable reviews about t... See more

Rated 1 out of 5 stars

I've sent 5 emails and made 2 calls to the UK and they've passed the message on to eye-sale. No response from anyone. I'm connecting with my credit card company and cancelling the transaction. v... See more

Company replied

Rated 5 out of 5 stars

Well impressed with eye-sale - ordered on line which was easy to use even though i had a little problem with my wowcher code (nothing to do with eye-sale) but after copying and pasting the code no... See more

Rated 5 out of 5 stars

I had broken both pairs of my High Street glasses, when I received an email voucher from eye-sale. This gave a very competitive price. I had some reservations about buying glasses online, but the keen... See more

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Rated 5 out of 5 stars

Excellent Service

Never used an online store before for my glasses but was really pleased with the service, speed of delivery and quality, will certainly use this company again.

July 18, 2013
Unprompted review
Rated 2 out of 5 stars

Kept well informed, throughout,but not right.

I was kept well informed and the site seemed easy enough to use.
However, the lenses seem to have different focal lengths and the right eye lens seems too strong compared to the original. Not good. Perhaps I sent the wrong prescription down the line, but I don't think so. Pity.

July 16, 2013
Unprompted review
www.eye-sale.com logo

Reply from www.eye-sale.com

I am sorry to hear that you have had a problem with your glasses. We have checked and it does not appear that you have contacted our customer service team about this. If you drop us an email, we will be more than happy to try and resolve this issue for you.

Rated 3 out of 5 stars

the lens securing screws were too tight

service and delivery were excellent. I had damaged my previous frame and was delighted to find a sale on the website. Unfortunately, I found it was impossible to remove lens securing screws on the frame. They were unbelievably tight. I had no option but to fall on the mercy of my optician for assistance.

July 15, 2013
Unprompted review
Rated 5 out of 5 stars

supper glasses buy again

very friendly and made sure my glasses were right for me, before sending them out. highly recommend them, I will be back when I need another pair of glasses. thank u for all ur help. and fast deliver as well . cheers

July 12, 2013
Unprompted review
Rated 5 out of 5 stars

Seeing is believing

Fantastic Service! I needed my glasses as a matter of urgency as I am going away on holiday. I purchased reading and sunglassess (both prescription) sooooo nice and more!

Staff were a pleasure to liaise with. Not only did I order on line, they answered my queries over the telephone. Please use them!!!!

July 10, 2013
Unprompted review
Rated 5 out of 5 stars

Pleased!

I have received my glasses and I am very pleased with the service and glasses to date!

July 7, 2013
Unprompted review
Rated 3 out of 5 stars

Perfect for glasses but not sunglasses

I recently bought 2 items from here, one was a pair of glasses and these arrived in the specified time slot and were perfect, however, I also purchased a pair of sunglasses at the same time, I had one email explaining that there was a delay but no time frame on when these would be dispatched and then heard nothing from the customer services team, 2 months later I chased up and when these arrived, my prescription wasn't in them, I emailed and had to send these back at my own cost, they finally fitted the correct prescription but these were now sprained, I have sorted this myself otherwise I probably wouldn't have had any sunglasses for the summer, if the mistake with the prescription they have given me a voucher code for £50 off.

In my opinion they need to communicate with the customer more when there is a delay.

July 5, 2013
Unprompted review
Rated 5 out of 5 stars

Great pair of designer glasses

I was a little apprehensive about buying a pair of glasses on-line, but it was so easy, I chose the frames I liked, put my prescription details in and my PD. I received regular updates via emails from eye-sale to let me know the progress of my glasses and when I received them I was really impressed. They fit perfectly and the best thing of all was the low price. I would definitely use eye sale again.

July 4, 2013
Unprompted review
Rated 5 out of 5 stars

Better than the High street

Really good choices of frames and level of service required, I've never had a better or cheaper pair of glasses, thanks partly to my Wowcher Voucher reducing the cost by even more. I wouldn't buy glasses from the High Street ever again.

June 28, 2013
Unprompted review
Rated 5 out of 5 stars

Simply superb service and product

I was a little reluctant to buy spectacles online but was impressed with the entire process. Easy to choose style with style finder button, quick order delivery and fantastic designer glasses at an incredibly low price. Now I wouldn't hesitate to order again. 5 stars xxxxx

June 28, 2013
Unprompted review
Rated 4 out of 5 stars

brilliant

This is the third pair I've bought from here and although I am very impatient, when they get delivered I am thoroughly pleased with them

June 28, 2013
Unprompted review

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