This is a review and serious warning to consumers who are considering ordering glasses from eye-sale.com. My own experience is similar to others who have also written unfavourable reviews about t... See more
www.eye-sale.com
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See what reviewers are saying
I've sent 5 emails and made 2 calls to the UK and they've passed the message on to eye-sale. No response from anyone. I'm connecting with my credit card company and cancelling the transaction. v... See more
Company replied
Well impressed with eye-sale - ordered on line which was easy to use even though i had a little problem with my wowcher code (nothing to do with eye-sale) but after copying and pasting the code no... See more
I had broken both pairs of my High Street glasses, when I received an email voucher from eye-sale. This gave a very competitive price. I had some reservations about buying glasses online, but the keen... See more
People also looked at
Fast delivery and beautiful glasses
Great service would recommend to a friend and will be back to buy more! ;)
Attentive communication and reliable completion of my order despitr the distance between London, England and Northern California, USA.
Initially there was a delay in affirming the order and shipping. When I sent an inquiry Mr. Meyer was prompt in his response two times. He shipped the eyeglasses by FedEx to compensate for a delay in shipment. I am completely satisfied with the frames (which had been discontinued) and have had my lenses transferred from a broken frame and easily placed in the new frame from England! My experience has been completely satisfactory and I will use this resource when I am again in need of glasses as well as prescription lenses.
Excellent service would highly recommend
Had a few questions for them before buying my glasses they came back to me immediately and were extremely helpful. Received a lovely pair of glasses.
Was blind but now can see
Must tell you about the great experience I had buying glasses on line. Easy to fill in form with specs for specs and really quick delivery. Very happy with new glasses.
Annette Croydon
Here is a LIST of reason WHY I HIGHLY RECOMMEND eye-sale.com:
• The site is really clear
• The price are great
• The communication with the client is fast, respectful and efficient
• The shipping is fast as well
I would say that their service is good but it takes a while to get your glasses.
As mentioned above, all in all they have a great variety of frames, but the timeline from start to finish is too long, there are other providers that can get you your glasses in less than two weeks.
HIGHLY RECOMMENDED!!
Great service! Great communication, easy to track order, great price, great glasses & lenses. Would definately use again. Very happy & would highly recommend. Can't fault!
Great service!
Love my new glasses. They took a few weeks to arrive but I was really impressed with the finish. I omitted part of my prescription from my order, and was sent an email straight away telling me that it would be helpful to include this. I thought that was great customer service!
Disappointed with delivery
To begin with I ordered frames without lenses so waiting 3 weeks for it was too long. I was really happy with glasses, but it was packed in envelope and because of ruff delivery it had bend!'

Reply from www.eye-sale.com
Great Selection of Frames & Finishes
Love my glasses and the option of searching for small frames as I have in the past bought childrens frames for my small face
The aye's have it!
Great service, good quality frame and lenses.
Recommended.
All I expected.
They arrived quickly ,looked good when I put them on and vision was good when I was using then to read.
At the price(ex Wowcher) a really good deal !!
Service a bit slow but overall ok.
Good selection of specs but slow to dispatch them. Also, website not up to date, ordered a 2nd pair for a friend only to be told a few days later it was no longer in stock.
Poor quality product, callous customer service, do not waste your money!
I had an extremely disappointing experience with eye-sale. Ordered a pair of designer glasses from them having obtained a code from wowcher. The glasses and case both had dust and dirt in them- obviously dispatched very carelessly. I have bought many designer products from different stores, but have not seen anything handled with such carelessness. One of the arms of the frame had scratches on it peeling the paint off.
When I called the customer services, they said that they had nothing to do with it and that the warehouse was responsible. The manager said he will email me of the person I am supposed to contact ( meaning they have passed the buck, and moved on already!). I am still awaiting the email!! The experience of dealing with them was so unpleasant that I don't want to even talk to them again - i'd rather suffer the loss as I will not be using the glasses.
So..my recommendation - pleases avoid them and save yourself your money and peace of mind!

Reply from www.eye-sale.com
Lovely glasses!
My new varifocal glasses from Eye-sale are brilliant and good value for money. There was a good choice and the ones I chose are excellent quality. I would definitely recommend them to a friend but be aware that their delivery time does not always match the website timings.
Disappointed
I had rung the company on a couple of occassions and they were very helpful with
informing on the frames and what they looked like even though some of the descriptions were not correct which they were going to ammend, colours, etc.
When i did decide on the frame and said that i had a discount 'wowcher' was suddenly
told that i should buy the extra thin lens with my prescription which is -2.5 hardly strong.
When i received the specs i found that the lens put is certainly thicker than normal and the glazing on the sides is more on one side.
Got the feeling that since i did not buy the thin lens they put the maximum thick lens
they have.
Apart from that the frame and workmanship is good, pity this issue has left a bad taste.

Reply from www.eye-sale.com
exellent service, really good prices, will buy more in the future.
I had a really good bargain using groupon and had an exellent service, Much cheaper than high street without the coupon already., will buy more in the future.Thanks
Very quick and accurate
Was very pleased with my purchase, and quick delivery and communicative :)
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