www.eye-sale.com 

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Rated 1 out of 5 stars

This is a review and serious warning to consumers who are considering ordering glasses from eye-sale.com. My own experience is similar to others who have also written unfavourable reviews about t... See more

Rated 1 out of 5 stars

I've sent 5 emails and made 2 calls to the UK and they've passed the message on to eye-sale. No response from anyone. I'm connecting with my credit card company and cancelling the transaction. v... See more

Company replied

Rated 5 out of 5 stars

Well impressed with eye-sale - ordered on line which was easy to use even though i had a little problem with my wowcher code (nothing to do with eye-sale) but after copying and pasting the code no... See more

Rated 5 out of 5 stars

I had broken both pairs of my High Street glasses, when I received an email voucher from eye-sale. This gave a very competitive price. I had some reservations about buying glasses online, but the keen... See more

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Rated 5 out of 5 stars

Attentive communication and reliable completion of my order despitr the distance between London, England and Northern California, USA.

Initially there was a delay in affirming the order and shipping. When I sent an inquiry Mr. Meyer was prompt in his response two times. He shipped the eyeglasses by FedEx to compensate for a delay in shipment. I am completely satisfied with the frames (which had been discontinued) and have had my lenses transferred from a broken frame and easily placed in the new frame from England! My experience has been completely satisfactory and I will use this resource when I am again in need of glasses as well as prescription lenses.

May 24, 2013
Unprompted review
Rated 5 out of 5 stars

Was blind but now can see

Must tell you about the great experience I had buying glasses on line. Easy to fill in form with specs for specs and really quick delivery. Very happy with new glasses.
Annette Croydon

May 22, 2013
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMENDED!!

Great service! Great communication, easy to track order, great price, great glasses & lenses. Would definately use again. Very happy & would highly recommend. Can't fault!

May 18, 2013
Unprompted review
Rated 5 out of 5 stars

Great service!

Love my new glasses. They took a few weeks to arrive but I was really impressed with the finish. I omitted part of my prescription from my order, and was sent an email straight away telling me that it would be helpful to include this. I thought that was great customer service!

May 18, 2013
Unprompted review
Rated 3 out of 5 stars

Disappointed with delivery

To begin with I ordered frames without lenses so waiting 3 weeks for it was too long. I was really happy with glasses, but it was packed in envelope and because of ruff delivery it had bend!'

May 17, 2013
Unprompted review
www.eye-sale.com logo

Reply from www.eye-sale.com

We are really sorry that your delivery was bent. We ship glasses in a paddy Maillite bag to minimise weight but the glasses are always packed within a hard spectacle case. Please contact our customer service team, if the case is bent we may be able to send a replacement but if the frame is damaged we will of course replace it.

Rated 5 out of 5 stars

All I expected.

They arrived quickly ,looked good when I put them on and vision was good when I was using then to read.
At the price(ex Wowcher) a really good deal !!

May 16, 2013
Unprompted review
Rated 4 out of 5 stars

Service a bit slow but overall ok.

Good selection of specs but slow to dispatch them. Also, website not up to date, ordered a 2nd pair for a friend only to be told a few days later it was no longer in stock.

May 16, 2013
Unprompted review
Rated 1 out of 5 stars

Poor quality product, callous customer service, do not waste your money!

I had an extremely disappointing experience with eye-sale. Ordered a pair of designer glasses from them having obtained a code from wowcher. The glasses and case both had dust and dirt in them- obviously dispatched very carelessly. I have bought many designer products from different stores, but have not seen anything handled with such carelessness. One of the arms of the frame had scratches on it peeling the paint off.

When I called the customer services, they said that they had nothing to do with it and that the warehouse was responsible. The manager said he will email me of the person I am supposed to contact ( meaning they have passed the buck, and moved on already!). I am still awaiting the email!! The experience of dealing with them was so unpleasant that I don't want to even talk to them again - i'd rather suffer the loss as I will not be using the glasses.

So..my recommendation - pleases avoid them and save yourself your money and peace of mind!

May 12, 2013
Unprompted review
www.eye-sale.com logo

Reply from www.eye-sale.com

I can see from our contact log that we spoke to you by phone on 15th April and asked you to return the glasses to us for QC review and exchange. We emailed you with our operations address on the same day at 10:35am and have been waiting for the glasses to be returned so we can exchange the glasses. As well as our phone number and our email address, our London office address is also clearly shown on our website, the order confirmation emails that you will have received and our paper invoice sent with the glasses. Although we prefer glasses to be returned to our operations centre, they could have been sent to that London address.

Rated 4 out of 5 stars

Lovely glasses!

My new varifocal glasses from Eye-sale are brilliant and good value for money. There was a good choice and the ones I chose are excellent quality. I would definitely recommend them to a friend but be aware that their delivery time does not always match the website timings.

May 10, 2013
Unprompted review
Rated 2 out of 5 stars

Disappointed

I had rung the company on a couple of occassions and they were very helpful with
informing on the frames and what they looked like even though some of the descriptions were not correct which they were going to ammend, colours, etc.
When i did decide on the frame and said that i had a discount 'wowcher' was suddenly
told that i should buy the extra thin lens with my prescription which is -2.5 hardly strong.
When i received the specs i found that the lens put is certainly thicker than normal and the glazing on the sides is more on one side.
Got the feeling that since i did not buy the thin lens they put the maximum thick lens
they have.
Apart from that the frame and workmanship is good, pity this issue has left a bad taste.

May 10, 2013
Unprompted review
www.eye-sale.com logo

Reply from www.eye-sale.com

As a matter of course, every order we receive is checked by a member of out team who has qualified as an optician before the order is sent to our warehouse and glazing lab. As part of this, we check to ensure that the prescription looks correct and for higher powered prescriptions (taking into account your sphere and cylinder powers, which in your case brings the combined power to -3.00) we may follow up and request a pupil distance and/or recommend a thin lens.
However, in your case, you selected a rimless frame and with these frames there is no frame to hide the thickness of the lenses (hence our recommendation of a thin lens). We would be happy to replace your lenses with a thinner lens if you would like to contact our customer service team.

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